Recent Why SERVPRO Posts

Bio Hazard cleanup!

5/5/2022 (Permalink)

Crime scene tape with black back ground If you ever find yourself in this nightmare please give us a call. 801-785-5228.

Did you know that SERVPRO of Utah County can clean up crime scenes if needed? Bio Hazards are never fun to see or clean up but here at SERVPRO, we have professionals that will do that for you. 

Crime Scene 

Crime scene cleanup is a term applied to cleanup of blood, bodily fluids, and other potentially infectious materials. It is also referred to as biohazard remediation, and forensic cleanup, because crime scenes are only a portion of the situations in which biohazard cleaning is needed.

Here at SERVPRO we have the right equipment and chemicals to make sure biohazards are cleaned up the correct way. 

If you ever find yourself in this nightmare please give us a call. 

Irreplaceable items!

4/4/2022 (Permalink)

Garage ingulfed in flames in a home We understand at SERVPRO that some things just can't be replaced. We do our best to get you back those items cleaned.

A house fire in your Provo home can be an overwhelming experience. It can be physically, financially, and extremely emotionally draining. With the right insurance coverage, time, and rest, the physical and financial effects will eventually subside.

Walls and floors will be repaired and furniture and appliances can be replaced. The most devastating of all is the damage done to those items that simply cannot be replaced.  Most items that are destroyed in house fires can be repurchased, but what about things like photo albums, hand-sewn quilts, family heirlooms, journals, or souvenirs from a memorable vacation? Those close-to-your-heart keepsakes are irreplaceable. The experts at SERVPRO are here to help.  Our restoration specialists are trained to restore almost anything. Soot, smoke, water, and even sewage are no match for the expertise at SERVPRO.

CONTENTS RESTORATION

SERVPRO professionals specialize in restoring contents damaged by water, fire, or mold.  Our expertise and “restore” versus “replace” mentality can help you save money as well as preserve precious keepsakes that cannot be replaced. We use several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.
     

DOCUMENT/PHOTOGRAPH DRYING

When your valuable documents, including photographs, are damaged by water or fire, extreme caution should be taken to help ensure the fire damage does not destroy the document. Although some documents may not be restored to pre-fire damage conditions, SERVPRO can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of fire, smoke, or soot damage, they have five options for the restoration of documents:

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

SERVPRO of North Utah County will give you peace of mind when you need it most!

Do you know the different categories of water damage?

3/4/2022 (Permalink)

Baby sweeping up water off the floor. If you don't know the correct water category your water damage could be it is best to call a professional so it gets done correctly.

Category 1 water loss?

 A category 1 water loss is when the water originates from a sanitary water source and does not pose a substantial risk if ingested or inhaled. Some examples of a category 1 water loss: Broken water supply lines. Sink or tub overflows with no contaminants.

Category 2 water loss?

It contains harmful micro-organisms or nutrients for micro-organisms that will help greywater become black water if not attended to too quickly. This type of water is dangerous and only a professional should clean it up.

Category 3 water loss?

 Category 3 water loss involves water that is grossly contaminated and can contain pathogenic, toxigenic, or other harmful agents. Such water may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances.

What comes next:

Water damage restoration is often prefaced by a loss assessment and evaluation of affected materials. The damaged area is inspected with water sensing equipment such as probes and other infrared tools in order to determine the source of the damage and the possible extent of areas affected. Emergency mitigation services are the first order of business. Controlling the source of water, removal of non-salvageable materials, water extraction and pre-cleaning of impacted materials are all part of the mitigation process. Restoration services would then be rendered to the property in order to dry the structure, stabilize building materials, sanitize any affected or cross-contaminated areas, and deodorize all affected areas and materials. After the labor is completed, water damage equipment including air movers, air scrubbers, dehumidifiers, wood floor drying systems, and sub-floor drying equipment is left in the residence. The goal of the drying process is to stabilize the moisture content of impacted materials below 15%, the generally accepted threshold for microbial amplification. Industry standards state that drying vendors should return at regular time intervals, preferably every twenty-four hours, to monitor the equipment, temperature, humidity, and moisture content of the affected walls and contents. 

Why choose SERVPRO?

2/16/2022 (Permalink)

Green back ground with orange SERVPRO logo. Says #hereothelp #heretohelp

Why SERVPRO… Did you know we have Ozone machines? Do you know what an Ozone machine does?

Ozone is best known for the vital role it plays in our atmosphere. It is a highly reactive gas that is pale blue and has a distinct odor. Ozone is made up of 3 oxygens. The triple oxygen is highly unstable. This makes ozone one of the most powerful oxidizers. When you have a fire or biohazard that you think the smell will never come out, we put this ozone machine in and let it do its job. This machine is heavy duty and that is why only our trained technicians should ever enter a space undergoing ozone treatment. After treatment is terminated, the reaming ozone is aired out of the room and quickly decomposed back into regular oxygen gas, leaving no toxic byproducts.

Disaster recovery specialists

10/13/2021 (Permalink)

lightening with servpro logo SERVPRO is always here to help.

There is a cleaning and restoration business located in Utah County area. You see their bright green trucks at businesses and residences around town. Their advertisements talk about disaster recovery. They seem to be good at drying buildings and always have the equipment needed. They will show up at commercial and residential locations after:

  • Fires
  • Floods
  • storms
  • Mold outbreaks

SERVPRO Has a Secret Weapon

That small company is one of many similar businesses around the country. At last count, there were more than 1,700 of them. Every one of them works locally, just like the one near you. Their corporate office activates the Disaster Recovery Team. The team turns those local experts into a regional task force. The recovery team is the communications center. It coordinates the activities of the task force and temporary labor brought in to assist with thedamage.

Not all emergencies require a big response. They also have smaller response teams positioned. Those teams provide the same support as the corporate team, but on a smaller scale. These storm teams also play a role in larger regional disasters. They provide an intermediate level of control and operate as mobile command centers.

You now understand what makes that small cleaning andrestorationbusiness so special. They really are disaster recovery specialists. When fire, water, or weather damages your home, you now know who to call. Those local cleaning and restoration professionals are ready to handle your problem. When they finish with the damage, your home will feel and look “Like it never even happened."

Reasons to choose SERVPRO

9/15/2021 (Permalink)

Green back ground with orange SERVPRO logo Locally owned and operated. No job is too big.

You may be wondering why you should choose SERVPRO of Utah County instead of one of the other dozens of restorations companies, let us tell you why:

  1. 38+ Years Experience in the Industry

- The old owners Libbie & Tom Hamann opened their first franchise over 38 years ago after they experiences not one but two kitchen fires.  They have been leading the way since! Now Tom and Libbies son Scott and his wife Ashley own the business. 

  1. Respond Immediately when you need us most.

-Home emergencies don’t wait for regular business hours and neither do we. SERVPRO of Utah County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day, or night.

  1. Qualified Technicians and Team Members

-Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following: IICRC training, Employee Certification training, E-Learning programs, and Continuing Education Classes.

  1. We are ready and equip to handle any loss whether it be small or large
  • SERVPRO of Utah County is ready to handle your loss whether it is a water loss caused by a leaky dishwasher in your home or water loss in your commercial business caused by fire sprinklers throughout the entire structure.
  1. We understand the stress of a loss in your home
  • We at SERVPRO of Utah County understand the stress a hardship in your home can cause and our staff is there to make it as easy as possible. Our technicians know it is your house but treat it with respect like their own.  Our hope is to take that stress from you and make it “Like it never even happened.”

Call SERVPRO of County Today

  801-785-5228

Best training for our SERVPRO employees

6/28/2021 (Permalink)

We like to make sure our employees have the best training!!

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of North Utah County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

SERVPRO of North Utah County satisfied customers!

5/4/2021 (Permalink)

SERVPRO strives for happy customers!!

We really strive to ensure that we do quality work. We always love and appreciate when we hear positive feedback from our amazing customers.
-I just found out this franchise went down to Texas to help with all the freezing temperatures. I am not surprised with all they do for the community here. They have done lots of work for me and my neighbors. I am extremely impressed with the employees and professionalism they have performed their services with. -Scottie

-My basement flooded last summer, we had a huge mess with mildew and damaged walls, floors, and everything. There are always things that don't go right with any project, but its how these problems are dealt with that makes the difference. Corbin and his crew are true professionals that handled everything we threw at them. I recommend them highly and would gladly use them again. (hopefully not, though). -Chris

-Everyone we worked with was very nice and took special care of all of my belongings. We were surprised to find out after they painted the room, they brought carpet cleaners in. After our floor was fixed, they brought in painters to re-do all the baseboards. my house looks better now than before my flood! -Heather

-We had a hard time finding anyone that would come to our house and take care of a mold problem we had. There is no one in our area, but I contacted SERVPRO of Provo and they were willing to make the drive and do the job. They were quick to respond and answer all the questions I had and were willing to help us figure out what needed to be done and what was the most cost-effective for us. The job took them a little more than a day and they were very professional and helpful. -Lexie

We are here to help from the smallest to largest losses, home or business. We are family owned and our goal is to make is less stressful on you.

How we get our SERVPRO employees the best training.

4/1/2021 (Permalink)

Training is a must in this business. We always looking for ways to better our company.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of North Utah County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Flood damage from a storm in your Lehi home?

3/18/2021 (Permalink)

Storms can cause a multitude of damage and that is what SERVPRO is trained for.

When your home in Lehi has been damaged from flooding from severe storms, you need the help of a professional restoration company to get your property to its preloss state again. A flooded basement or other damage that exists after a flood or storm can lead to severe damage to your property.

You need immediate Flood damage mitigation for your Lehi home to protect the structure and your possessions inside. Without fast and efficient water removal, additional damage can occur. That is why at SERVPRO we do not waste any time getting to you when you reach out to us for help.

After we have extracted any standing water, we need to dry your structure by removing moisture from the air. SERVPRO techs use two different systems for drying. An open drying system exchanges moist air from inside your structure with the drier outside air. Opening windows and using fans or air movers helps to exchange the air and ventilate your home.

For the best drying conditions, the outside air should have a high temperature and low relative humidity. The difference between the specific humidity of the inside air and outside air is also essential. Before we use an open system, we take measurements to figure out specific humidity for both outside and inside air.

A closed drying system closes off the area affected from the outside air and from areas in your home that are unaffected. We use dehumidification equipment to dehumidify the air inside the home. For a closed system to work, we have to control the indoor environment using dehumidifiers and air movers. It is easier to dry areas that are smaller, so we create a drying chamber by hanging plastic sheeting around affected areas or closing windows and doors. The relative humidity in this drying chamber shouldn’t go higher than 40% RH for the proper drying of porous materials. Air condition can also be used to help dehumidify. If we set up a drying chamber, we can dry items more thoroughly and more quickly.

The different categories of water damage.

3/2/2021 (Permalink)

Learn the different categories so you can know what's next if this happens to you.

Category 1 water loss?

 A category 1 water loss is when the water originates from a sanitary water source and does not pose a substantial risk if ingested or inhaled. Some examples of a category 1 water loss: Broken water supply lines. Sink or tub overflows with no contaminants.

Category 2 water loss?

It contains harmful micro-organisms or nutrients for micro-organisms that will help greywater become black water if not attended to too quickly. This type of water is dangerous and only a professional should clean it up.

Category 3 water loss?

 Category 3 water loss involves water that is grossly contaminated and can contain pathogenic, toxigenic, or other harmful agents. Such water may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances.

What comes next:

Water damage restoration is often prefaced by a loss assessment and evaluation of affected materials. The damaged area is inspected with water sensing equipment such as probes and other infrared tools in order to determine the source of the damage and the possible extent of areas affected. Emergency mitigation services are the first order of business. Controlling the source of water, removal of non-salvageable materials, water extraction and pre-cleaning of impacted materials are all part of the mitigation process. Restoration services would then be rendered to the property in order to dry the structure, stabilize building materials, sanitize any affected or cross-contaminated areas, and deodorize all affected areas and materials. After the labor is completed, water damage equipment including air movers, air scrubbers, dehumidifiers, wood floor drying systems, and sub-floor drying equipment is left in the residence. The goal of the drying process is to stabilize the moisture content of impacted materials below 15%, the generally accepted threshold for microbial amplification. Industry standards state that drying vendors should return at regular time intervals, preferably every twenty-four hours, to monitor the equipment, temperature, humidity, and moisture content of the affected walls and contents. 

Learn why SERVPRO ozones!

12/16/2020 (Permalink)

Learn more about Ozoneing on our website https://www.SERVPROofnorthutahcounty.com/

Are you one of the 1.3 million people each year that has had a home fire?  What do you do now?  How will you ever get rid of that smell?  OZONING!  What is ozoning you ask and Why does SERVPRO use it. 

Normal oxygen (O2) is converted to O3, which is commonly called ozone.  It reverts back to O2 in about an hour if the O3 is unused.  This leaves the air fresh and clean because the source of the order has been permanently removed.  And there are no artificial odors so the space becomes free of odors, as nature intended.

Outdoors, nature eliminates odors and microorganisms using UV light and O3.  Indoors, most places receive very little UV light or O3 to help eliminate the odors.  An ozone machine creates O3, or ozone, in a process that utilizes an electrical current.  Ozone sanitizes the air by breaking down odors and microorganisms at their source.

Nature creates O3 as a natural cleaning during thunderstorms, and also from the sunlight striking the earth’s atmosphere.  We have all taken a walk after a thunderstorm and experienced that fresh clean, fresh smell in the air.  That’s O3, or ozone, at work.

SERVPRO of North Utah County also offers a service at our facility where we can ozone specific items like clothing, furniture, or anything that has smoke damage and get it smelling better than new.

Our Restoration process!!

10/1/2020 (Permalink)

SERVPRO specialist can help you in any disasters!

When your Pleasant Grove home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. The water removal and water cleanup process is completed by our highly-trained technicians who will document the drying process. This validates that your property has been dried properly and thoroughly.

Our Restoration Process

Every water damage event is a little different and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

  1.  Emergency Contact

When you call us, our consultant will guide you through several questions that will help us respond to your water emergency more quickly and efficiently. This initial contact is an important part of a fast, effective restoration.

  1. Inspection and Damage Assessment

We determine the scope of your water damage at this stage is crucial to developing a plan of action. We inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

  1. Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property which helps prevent secondary water damage and mold growth.

  1. Drying and Dehumidification

We use specialized equipment to remove the remaining water which is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

  1. Cleaning and Sanitizing

Water damage also affects your belongings, like furniture, clothing, and personal items. We can clean restorable items using a number of specialized cleaning techniques. We also disinfect with antimicrobial treatments and remove odors using industrial air scrubbers and fogging equipment.

  1. Restoration

The last step is restoring your home or business back to its pre-water damage condition. The restoration step can be relatively minor, such as replacing a few drywall panels or could include major reconstruction, such as rebuilding entire rooms of a home or business.

Fireman Challenge

9/1/2020 (Permalink)

Bring your family, kids can try the course for free. Come enjoy this event. If you would like to join the event as a fireman please register.

Did you know SERVPRO has a 5013C in place. Helping serve local heroes. Giving back to the community. We have the firefighter combat challenge coming to Utah. Such a wonderful event.   Registration is now LIVE!!!

Do you want to experience the “Toughest 2 minutes in Sports”? Here is your chance! Prices to compete this year are low so this is the perfect chance to try it out! You can compete a few different ways: (All in complete turnout gear and SCBA, but no running on air this year). INDIVIDUAL: $25 A competitor running the entire course. TEAM: 3-5 members, each who runs the course individually and the top individual times are added together. RELAY: $50 3-5 members each who completes part of the course before handing a baton to another member. TANDEM: $30 A pair of competitors each of whom completes roughly half the course.

Top reasons to choose SERVPRO

7/29/2020 (Permalink)

We at SERVPRO understand the stress a hardship in your home can cause and our staff is there to make it as easy as possible.

You may be wondering why you should choose SERVPRO of North Utah County instead of one of the other dozens of restorations companies, let us tell you why:

  1. 38+ Years Experience in the Industry

- Owners Libbie & Tom Hamman opened their first franchise over 38 years ago after they experiences not one but two kitchen fires.  They have been leading the way since!

  1. Respond Immediately when you need us most.

-Home emergencies don’t wait for regular business hours and neither do we. SERVPRO of North Utah County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day, or night.

  1. Qualified Technicians and Team Members

-Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following: IICRC training, Employee Certification training, E-Learning programs, and Continuing Education Classes.

  1. We are ready and equip to handle any loss whether it be small or large
  • SERVPRO of North Utah County is ready to handle your loss whether it is a water loss caused by a leaky dishwasher in your home or water loss in your commercial business caused by fire sprinklers throughout the entire structure.
  1. We understand the stress of a loss in your home
  • We at SERVPRO of North Utah County understand the stress a hardship in your home can cause and our staff is there to make it as easy as possible. Our technicians know it is your house but treat it with respect like their own.  Our hope is to take that stress from you and make it “Like it never even happened.”

Call SERVPRO of North Utah County Today  801-785-5228

Faster Water Cleanup

7/15/2020 (Permalink)

Let us at SERVPRO be your number 1!!

When your home becomes a victim of a disaster that is spreading quickly throughout the property, you want to know that a phone call can retrieve experienced professionals with the ability to clean up the mess before your home becomes irreparably damaged. You need effective solutions to the water loss incident fast, and our franchise professionals can respond quickly to offer real-time results to the emergency in progress.

When a water disaster occurs, you need prompt water cleanup services. Many homeowners can quickly discover that recovering their home from substantial water loss situations can be overwhelming, and even stopping the source of the damage can prove problematic. For example, many residents have shut off valves for the water supply into the plumbing for their home, but few know where this shut off is, let alone how to access it if it is not out in the open. In these scenarios, you need a professional crew that can arrive shortly after you call with the expertise and experience to shut off the source of the water damage and begin effective strategies to preserve the property through extraction, drying and cleanup efforts.

Our SERVPRO professionals are a wise choice for restoring your home and mitigating the initial loss you could experience due to our commitment to having highly trained technicians available to our customers. Through the steps required to obtain the water restoration certification through the industry standard-setting organization IICRC, to our continued online and in-house educational opportunities, we can offer technicians prepared for a wide range of potential effects from significant water loss incidents to a property.

You often do not have the time to spare to get the damage and excess cleaned up when facing water loss incidents on the property. Instead of spending valuable time clicking through reviews on the internet, you can trust in the fast response and vast experience of our SERVPRO of North Utah County water restoration specialists. Give us a call anytime that you need us at (801) 785-5228.

Be Certified Clean!!

5/20/2020 (Permalink)

Be SERVPRO Cleaned!!

The world has changed what it means to be clean, so let customers and employees know that SERVPRO, the nation’s #1 choice in cleanup and restoration, was there with a higher cleaning standard, Certified: SERVPRO Cleaned.

As your favorite stores and businesses are beginning to open up their doors, we are offering them an additional step to help ensure your confidence with a higher cleaning service.

Our new Certified: SERVPRO Cleaned program is a weekly viral pathogen cleaning service,
designed just for your business.

We are Cleaning Experts

3/24/2020 (Permalink)

Let SERVPRO help you

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of North Utah County

Have SERVPRO of Provo come clean your home or business to keep you safe from the COVID-19.

3/17/2020 (Permalink)

Don't let COVID-19 get to you!

  • We can help minimize the spread of germs with proactive cleaning! At SERVPRO, we’re trained to adhere to the highest cleaning and sanitization standards, making us the #1 choice for cleanup and restoration. Call SERVPRO of Provo to see how we can help clean your home or business.
  • Stop the spread of germs with a professional cleaning for your home or business. 

 COVID-19

  • Wash hands
  • Avoid touching face
  • Clean and sanitize house
  • Clean and sanitize office

Have SERVPRO come clean your business or home today to keep you safe from the Coronavirus.

3/16/2020 (Permalink)

Keep safe from COVID-19!!

  • We can help minimize the spread of germs with proactive cleaning! At SERVPRO, we’re trained to adhere to the highest cleaning and sanitization standards, making us the #1 choice for cleanup and restoration. Call SERVPRO of Utah County to see how we can help clean your home or business.
  • Stop the spread of germs with a professional cleaning for your home or business. 

 COVID-19

  • Wash hands
  • Avoid touching face
  • Clean and sanitize house
  • Clean and sanitize office

Just a few reasons why SERVPRO of North Utah County is AMAZING!!

3/3/2020 (Permalink)

SERVPRO can make it "Like it never even happened."

WHY SERVPRO

  1. 38+ Years’ Experience in the Industry

Owners Libbie & Tom Hamman opened their first franchise over 38 years ago after they experience not one but two kitchen fires.  They have been leading the way since!

  1. We Respond Immediately When You Need Us Most

Home emergencies don’t wait for regular business hours and neither do we. SERVPRO of Provo provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

  1. Qualified Technicians and Team Members

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following: IIRCRC training, Employee Certification training, E-Learning programs, and Continuing Education Classes.

  1. We Are Ready to Handle Any Loss

SERVPRO of Provo is ready to handle your loss whether it is a water loss caused by a leaky dishwasher in your home or water loss in your commercial business caused by fire sprinklers throughout the entire structure.

  1. We Understand The Stress Of A Loss In Your Home

We at SERVPRO of North Utah County understand the stress a hardship in your home can cause and our staff is there to make it as easy as possible. Our technicians know it is your house but treat it with respect like their own.  Our hope is to take that stress from you and make it “Like it never even happened."

Disaster Response Is Teamwork!

11/7/2019 (Permalink)

SERVPRO is the best!!!

There is a cleaning and restoration business located in Provo area. You see their bright green trucks at businesses and residences around town. Their advertisements talk about disaster recovery. They seem to be good at drying buildings and always have the equipment needed. They will show up at commercial and residential locations after:

  • Fires
  • Floods
  • storms
  • Mold outbreaks

SERVPRO Has a Secret Weapon

That small company is one of many similar businesses around the country. At last count, there were more than 1,700 of them. Every one of them works locally, just like the one near you. Their corporate office activates the Disaster Recovery Team. The team turns those local experts into a regional task force. The recovery team is the communications center. It coordinates the activities of the task force and temporary labor brought in to assist with the damage.

Not all emergencies require a big response. They also have smaller response teams positioned. Those teams provide the same support as the corporate team, but on a smaller scale. These storm teams also play a role in larger regional disasters. They provide an intermediate level of control and operate as mobile command centers.

You now understand what makes that small cleaning and restoration business so special. They really are disaster recovery specialists. When fire damage, water damage or bad weather affect your home, you now know who to call. Those local cleaning and restoration professionals are ready to handle your problem. When they finish with the damage, your home will feel and look “Like it never even happened."

Disaster Response Is Teamwork!

10/23/2019 (Permalink)

SERVPRO is the best!!

There is a cleaning and restoration business located in North Utah County area. You see their bright green trucks at businesses and residences around town. Their advertisements talk about disaster recovery. They seem to be good at drying buildings and always have the equipment needed. They will show up at commercial and residential locations after:

  • Fires
  • Floods
  • storms
  • Mold outbreaks

SERVPRO Has a Secret Weapon

That small company is one of many similar businesses around the country. At last count, there were more than 1,700 of them. Every one of them works locally, just like the one near you. Their corporate office activates the Disaster Recovery Team. The team turns those local experts into a regional task force. The recovery team is the communications center. It coordinates the activities of the task force and temporary labor brought in to assist with the damage.

Not all emergencies require a big response. They also have smaller response teams positioned. Those teams provide the same support as the corporate team, but on a smaller scale. These storm teams also play a role in larger regional disasters. They provide an intermediate level of control and operate as mobile command centers.

You now understand what makes that small cleaning and restoration business so special. They really are disaster recovery specialists. When fire, water or weather damages your home, you now know who to call. Those local cleaning and restoration professionals are ready to handle your problem. When they finish with the damage, your home will feel and look “Like it never even happened."

Why Choose SERVPRO? We are just like you.

8/27/2019 (Permalink)

They say that out of disaster comes opportunity. That is indeed the case with Thomas and Libbie Hamann who, after not one kitchen fire but two, set up SERVPRO Of Provo. That was 40 years ago, and today they are still passing on their knowledge and experience to their staff, including their son Scott Hamann; himself an expert of 12+ years experience.

 It is our exceptional customer service that has got us where we are today, so of course, we are going to go to the extra mile in every service. Our expertise in restoration work on commercial and private properties is second to none. So when any size disaster strikes your property, you know that SERVPRO of Provo is here to make it "Like it never even happened." SERVPRO is the go-to provider for restoration in Utah. Helping Commercial and private property owners with mold assessment & remediation, water/ fire damage, storm, and building work for nearly four decades.

 For a stress-free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

Why Choose SERVPRO? Because SERVPRO is the BEST!!

7/18/2019 (Permalink)

SERVPRO IS THE BEST!

If you have ever had a disaster in your home whether it was flooding and water damage, fire or smoke damage, discovering mold in a hidden corner, or you have a bat infestation in your attic you might wonder who among all the restoration and clean up companies to call. SERVPRO has over 38 years of experience, highly trained certified technicians, 24-hour emergency service, locally owned and operated, and a trusted leader in the restoration industry.  If you don’t believe SERVPRO is the best check it out these testimonials left by some of our customers!

“Our sewer backed up leaving 2" of raw sewage in the basement. I was working a 48-hour shift. Leaving my wife 4 kids to try to figure out what to do. I got in touch with SERVPRO and they came right away and within hours they had the basement cleaned out, sprayed down and fan and dehumidifiers set up. They came back every day to check on the progress and make sure it was drying like it should. I wouldn’t hesitate to us them again! Thanks guys for all your help!!”         -Trenton (Springville)

We had a partial loss fire and SERVPRO was there the next day with our adjuster to get started on our process to rebuild. We have been so happy with them and would highly recommend them. The have been so good at getting us what we want and they are very good at working with insurance companies to help the owner get what they want. I felt like they were advocates for us. –Deanna (Orem)

SERVPRO cleaned my carpets and they did an amazing job. With the first few swipes I was able to see a huge difference, which I couldn't see with previous carpet cleaners. Fast, friendly, and affordable! –Randi (Spanish Fork)

I appreciated so much the attitude of the service technicians. Oh, don't worry we can move that and this and we will put it back. Not a problem. My carpet space that needed help was fairly small compared to your large jobs like issues caused by nature or.....They didn't mind and they did a perfect job, and made some helpful recommendations. Plus, this is the best....they arrived on time. –Mary-Elizabeth (Sanatquin)

“Relieved! Thrilled! Happy! Amazing! Outstanding! Awesome! WOW! Not enough positive adjectives to describe my overall impressions. To go from completely devastated from my house flood to completely thrilled with the way the house turned out from all of SERVPRO's quality work is an understatement!  From beginning to end SERVPRO has been professional, honest, efficient, friendly, and reliable.  They were recommended by my insurance agent along with 2 other companies.  When I told the adjuster I chose SERVPRO (because of their ratings and customer feedback), he said "Great, I am glad you chose SERVPRO. They are the VERY BEST." – Katie (Springville)

I was completely impressed from clean up to restoration!  My house looks better than it did before they flood. They were knowledgeable, on time, and so nice.  I also felt the service was very affordable.  Thank you SERVPRO. – Lisa (Provo)

If you find your home in need of a restoration and clean-up company do yourself a favor and call SERVPRO today!

Odor Removal and Deodorization of the Office Kitchen

3/28/2019 (Permalink)

Stinky Office Kitchen? Call SERVPRO of North Utah County today!

Does your office kitchen stink?

How many times have you walked into the kitchen at work and it smells like… well a lot of horrible things.  Someone has warmed up "left-overs" or "cooked" popcorn, but you are pretty sure they warmed up some sort of roadkill or tried to burn the building down after a rough day and blamed it on the popcorn.  Did you know that SERVPRO of North Utah County can get rid of those and many other smells for you? 

As experts in deodorization, SERVPRO is trained to identify and eliminate offensive odors. These odors can come from a number of sources both inside and outside a structure.

SERVPRO teaches IICRC technical classes in the proper removal of odors. Masking and other short cuts don't work when your odor problem is serious or persistent.

We have the training and equipment to identify and eliminate these offensive odors. By identifying the cause of the odor and determining the conditions in which it contact any surfaces, the odor can often be removed over time without a trace. Our technicians have access to several odor removal products capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.

The science of identifying and eliminating odors can be a tricky thing, so give us a call, and leave the restoration to us.

801-785-5228

No Job is Too Big

3/26/2019 (Permalink)

No Job is Too Big

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are pre-qualified and strategically positioned throughout the United States to handle any size disaster. Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation. 

The SERVPRO Disaster Recovery Team can provide help whether it’s a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable.

SERVPRO was asked to go to Houston, Texas after Hurricane Harvey hit to help with the thousands of businesses and home that were affected.  As soon as we were able to assemble a team and load up the trucks with equipment we were on the road.  We did the mitigation on several of large religious structures and prepared it for the rebuild with the help of trained technicians and all they specialized equipment.

If you and your commercial building ever find yourself in need, call SERVPRO of North Utah County today.

Did You Know SERVPRO Offers Commercial Cleaning?

3/5/2019 (Permalink)

SERVPRO offers commercial cleaning from floors, to smoke, sewer damage.

If you are the owner of a commercial business you probably don’t have time to worry about the common wear and tear that gradually soils your office. When grime, odor, and moisture challenges go beyond the scope of your regular janitorial staff, tag us in. Whether it’s removing an odor problem or deep cleaning your flooring or carpets, you can rely on us to make your work space look, smell, and feel it’s very best.

SERVPRO of North Utah County will get the job done right and get it done quickly, because the SERVPRO Advantage includes these benefits:

  • Award-winning training
  • Over 40 years’ experience in the industry
  • More than 100 exclusive cleaning products

We also offer these specialized services:

Go ahead, Give us a call, Tag us in, We’ll make it "Like it never even happened."

Top 5 Reasons to Choose SERVPRO of North Utah County

2/26/2019 (Permalink)

You may be wondering why you should choose SERVPRO of North Utah County instead of one of the other dozens of restorations companies, let us tell you why:

  1. 38+ Years Experience in the Industry

- Owners Libbie & Tom Hamman opened their first franchise over 38 years ago after they experiences not one but two kitchen fires.  They have been leading the way since!

  1. Respond Immediately when you need us most.

-Home emergencies don’t wait for regular business hours and neither do we. SERVPRO of North Utah County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

  1. Qualified Technicians and Team Members

-Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following: IICRC training, Employee Certification training, E-Learning programs, and Continuing Education Classes.

  1. We are ready and equip to handle any loss whether it be small or large
  • SERVPRO of North Utah County is ready to handle your loss whether it is a water loss caused from a leaky dishwasher in your home, or water loss in your commercial business caused by fire sprinklers throughout the entire structure.
  1. We understand the stress of a loss in your home
  • We at SERVPRO of North Utah County understand the stress a hardship in your home can cause and our staff is there to make it as easy as possible. Our technicians know it is your house but treat it with respect like their own.  Our hope is to take that stress from you and make it “Like It Never Even Happened”.

Call SERVPRO of North Utah County Today  801-785-5228

Why You Should Choose SERVPRO of North Utah County

2/26/2019 (Permalink)

Why You Should Choose SERVPRO of North Utah County

Locally Owned Company with National Resources

SERVPRO of North Utah County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We’re also part of a national network of over 1,700 Franchises, which gives us access to more resources for larger cleaning or restoration projects or major storm scenarios. Emergencies do not happen at convenient times, which is why we offer our residents and commercial business owners a 24-hour emergency call-line and promise to arrange a service within one hour of receiving your call.

SERVPRO of North Utah County technicians are highly trained and use advanced equipment and techniques to clean and restore your home. Our focus on training and documentation help our technicians make your house feel like home again.

The SERVPRO Employee Certification Training Program (ECTP) is a training system designed to help SERVPRO® Franchises train their employees to provide superior service. In a service business, trained employees make the difference between success and failure. Trained employees perform better, are more competent, and decrease customer complaints.

This program provides a practical and effective method for employee training. Involvement in ECTP improves employee skills and provides an opportunity for employee recognition. It is the goal of ECTP to help develop the highest quality front line employees in the industry.

Our focus on training and documentation help our technicians make your house feel like home again. Learn more about :

Call SERVPRO of North Utah County today

Trust the SERVPRO Professionals in Your Provo Home with Water Damage Restoration

12/13/2018 (Permalink)

Water damage in basement caused by sewer backflow due to clogged sanitary drain.

Faster Water Cleanup for Your Provo Residence

When your Provo home becomes a victim of a disaster that is spreading quickly throughout the property, you want to know that a phone call can retrieve experienced professionals with the ability to clean up the mess before your home becomes irreparably damaged. You need effective solutions to the water loss incident fast, and our franchise professionals can respond quickly to offer real-time results to the emergency in progress.

When a water disaster occurs, you need prompt water cleanup services for your Provo home. Many homeowners can quickly discover that recovering their home from substantial water loss situations can be overwhelming, and even stopping the source of the damage can prove problematic. For example, many residents have shut off valves for the water supply into the plumbing for their home, but few know where this shut off is, let alone how to access it if it is not out in the open. In these scenarios, you need a professional crew that can arrive shortly after you call with the expertise and experience to shut off the source of the water damage and begin effective strategies to preserve the property through extraction, drying and cleanup efforts.

Our SERVPRO professionals are a wise choice for restoring your home and mitigating the initial loss you could experience due to our commitment to have highly trained technicians available to our customers. Through the steps required to obtain the water restoration certification through the industry standard-setting organization IICRC, to our continued online and in-house educational opportunities, we can offer technicians prepared for a wide range of potential effects from significant water loss incidents to a property.

You often do not have the time to spare to get the damage and excess cleaned up when facing water loss incidents on the property. Instead of spending valuable time clicking through reviews on the internet, you can trust in the fast response and vast experience of our SERVPRO of North Utah County water restoration specialists. Give us a call anytime that you need us at (801) 785-5228.

Come see the greatest New Year's Eve show click here for more information.