Recent Posts

DIY project can cause water damage in your Provo home.

5/18/2022 (Permalink)

Baby sweeping up water off the floor. Sometimes it is better to just start with the professionals.

What You Can Do When a DIY Project Causes Water Damage in Your Provo Home  

DIY projects are winning for many practical reasons, but they can carry risks as well, such as water damage. Hiring professional services can be expensive because you are paying for expertise. In an attempt to save some money, you may try to install your new sink faucet by yourself by following a few online tutorials. While there is nothing wrong with trying to do a job by yourself to save some cash, there is always a more significant margin for error when attempting to do a job where you lack experience or training.

Perhaps it comes to the water damage in your Provo home caused by a water supply line not being connected correctly to the source of water. Due to the leak being relatively small, it was able to go unnoticed for a few days. By the time you found a leak under your sink, the wooden structure had already begun to bloat from absorbing the excess moisture. The best action that you could do for your home upon finding this damage is to call for professional help as soon as possible. Leaving it any longer could allow for further damages, such as the development of mold.
When you phone SERVPRO, our technicians always gather swiftly and travel to your home as quickly as possible. We realize your time is valuable and how stressful this situation can be. The quicker we act, the quicker you can get your home back in its preloss condition.
SERVPRO always arrives at your home equipped for cleaning up and removing the damage caused by the leak. Our technicians can use advanced technology to combat water damage. To start, we can clean out everything from under your sink and then set up the drying equipment. SERVPRO uses equipment such as dehumidifiers, ventilation fans, and air movers for this task. When all three work together, they can create an optimal environment designed to lower the moisture levels of your home to an acceptable degree. Once we're sure that the moisture inside has been dried, SERVPRO can return your home to you and leave you feeling "Like it never even happened."
If a DIY project causes damage inside of your home, never neglect to get help for your home. Get in touch with SERVPRO of Utah County by dialing (801) 785-5228. We're open 24/7 and always ready to travel to your home and help

Bio Hazard cleanup!

5/5/2022 (Permalink)

Crime scene tape with black back ground If you ever find yourself in this nightmare please give us a call. 801-785-5228.

Did you know that SERVPRO of Utah County can clean up crime scenes if needed? Bio Hazards are never fun to see or clean up but here at SERVPRO, we have professionals that will do that for you. 

Crime Scene 

Crime scene cleanup is a term applied to cleanup of blood, bodily fluids, and other potentially infectious materials. It is also referred to as biohazard remediation, and forensic cleanup, because crime scenes are only a portion of the situations in which biohazard cleaning is needed.

Here at SERVPRO we have the right equipment and chemicals to make sure biohazards are cleaned up the correct way. 

If you ever find yourself in this nightmare please give us a call. 

What to expect after a home fire!

4/21/2022 (Permalink)

Home with flames coming out of it Being prepared and knowing what to expect after a home will be extremely helpful in case you find yourself in this disaster.

After any fire damage situation, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting your SERVPRO Franchise Professional.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat, or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat, or water.
  • Don't turn on ceiling fixtures if the ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

What if an Earthquake happened in Utah?

4/21/2022 (Permalink)

Storm ahead sign with lightening The world is can be a crazy place and unexpected. Be prepared if at all possible.


Living in Utah might have you wondering why we too should be ready for when storms come. Utah does not see many major storms throughout the year but storms should still be something we prepare ourselves for. With the latest earthquakes, we really should be making sure we are prepared. 

When your home is hit by a flood or storm, or earthquake remember that your local SERVPRO of Utah County is here to restore your home to its pre-storm condition. We specialize in restoring homes and buildings in a quick and timely manner so that you and your family could go back into your normal routine.

Some tips:

-Make an emergency plan 

-Protect your home 

  • If you are in a car, pull over and stop. Set your parking brake.
  • If you are in bed, turn face down and cover your head and neck with a pillow.
  • If you are outdoors, stay outdoors away from buildings.
  • If you are inside, stay and do not run outside and avoid doorways.

do you know the difference between water mitigation and damage restoration?

4/6/2022 (Permalink)

SERVPRO fans and logo SERVPRO is here to make it "Like it never even happened."

Water damage restoration and water mitigation are two vital processes that should be carried out as soon as possible. However, many people do not understand the difference between the two services. Most people would say water mitigation and water damage restorations are the same. This, however, is not always the case.

Water damage restoration refers to the process of restoring an area to preloss conditions or, even better, after being damaged by floods, hurricanes, storms, sewage, or leakages. Water damage can negatively destroy your property from floors to ceilings and anything in between. That is why you need professional help from Water Damage to prevent further damages to your property.

On the other hand, water mitigation refers to any service that reduces or prevents additional damages caused by flooding or leaking pipes. This could be installing tarps over a damaged roof during heavy storms or mitigating moisture inside walls after washing machine overflows.

Why You Need Professionals

The following are five vital reasons to work with a professional for all your water damage and restoration services:

  1. It is Cost-Effective

Water damage will ensure that all the damages are addressed effectively and promptly, minimizing any extra cost to you.

  1. You Will Receive a Timely Response

We understand the urgency of these situations and will do everything possible to mitigate the damages as quickly as possible.

  1. We Have Professional Equipment and Expertise

Water must be removed as quickly as possible to prevent any further damage. We have the necessary equipment and workforce to handle even the most massive water removal jobs.

  1. We Are Water Damage Restoration Experts

Once the water has been removed, we will start our restoration services such as drying, dehumidifying, and odor removal. We also provide mold testing to ensure your property is safe for you and your family.

  1. We Are Skilled with Water Damage Repair

Water can cause a lot of damage to any property. If you have had flooding or backed up drains, water damage SERVPRO will help you repair these damages.

Water Damage

We offer a wide range of water mitigation and damage restoration services for both personal and commercial:

  • Water Damage Restoration
  • Mold Remediation
  • Solving Commercial Services Water Damage Issues
  • Fire Damage Restoration
  • Storm Damage Restoration

SERVPRO is full-service water mitigation and damage restoration company. We have the experience and expertise necessary to handle even the most giant water removal jobs. Call us today for more information on how we can help with all your water damage needs.

First Aid In Your Work Place!

4/6/2022 (Permalink)

First Aid box, red with first aid symbol First aid kits are must in a work place


Nosebleeds are very common in both children and adults and can be caused by trauma to the nose or simple irritation of the mucus membranes. Do not make a nosebleed victim raise their head or lie down, as this can actually make the bleeding worse. Instead, pinch the nostrils closed for as many as ten minutes, allowing the broken vein in the nose to close.

Cardiac Compressions

Nowadays, the American Heart Association doesn’t mandate that everyone learn rescue breathing—all you have to do is put your hands over the victim’s heart and push, to the beat of “Stayin’ Alive” by the Bee Gees. It’s a simple technique that could mean the difference between life and death, and the American Heart Association’s statistics demonstrate this in stark terms. Consider these facts

  • Approximately 88% of all cardiac arrests do not happen in a hospital or healthcare facility, and are nowhere near healthcare professionals.
  • A large percentage of cardiac arrest victims appear perfectly healthy just before their attack.
  • It takes approximately 8-12 minutes on average for an ambulance to arrive on the scene of an emergency.
  • Bystander CPR could increase the victim’s chance of survival by as much as 300. 

The Heimlich Maneuver

Not to be confused with CPR, the Heimlich maneuver is supposed to help someone who is choking on a foreign object. First, ask the victim if they are choking; in an emergency situation, the person will usually not be able to talk.

How to Treat Shock

Shock occurs when too little blood circulates to the brain. This means that the brain is not receiving enough oxygen, which leads to a feeling of faintness, disorientation, and dizziness. Shock may occur:

  • after an accident involving loss of blood
  • after a serious infection, with loss of fluids
  • after a serious burn
  • after other accidents that cause loss of fluids or blood
  • as part of an allergic reaction

Stop Heavy Bleeding

If someone is bleeding heavily, they will not be able to form a clot—and they could bleed out. You can stop the bleeding by putting pressure on the wound—ideally with a sterile cloth, although you can also use ripped pieces of a T-shirt or anything else you have on hand. Raising the wounded limb over the heart will also help to slow down

Irreplaceable items!

4/4/2022 (Permalink)

Garage ingulfed in flames in a home We understand at SERVPRO that some things just can't be replaced. We do our best to get you back those items cleaned.

A house fire in your Provo home can be an overwhelming experience. It can be physically, financially, and extremely emotionally draining. With the right insurance coverage, time, and rest, the physical and financial effects will eventually subside.

Walls and floors will be repaired and furniture and appliances can be replaced. The most devastating of all is the damage done to those items that simply cannot be replaced.  Most items that are destroyed in house fires can be repurchased, but what about things like photo albums, hand-sewn quilts, family heirlooms, journals, or souvenirs from a memorable vacation? Those close-to-your-heart keepsakes are irreplaceable. The experts at SERVPRO are here to help.  Our restoration specialists are trained to restore almost anything. Soot, smoke, water, and even sewage are no match for the expertise at SERVPRO.


SERVPRO professionals specialize in restoring contents damaged by water, fire, or mold.  Our expertise and “restore” versus “replace” mentality can help you save money as well as preserve precious keepsakes that cannot be replaced. We use several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.


When your valuable documents, including photographs, are damaged by water or fire, extreme caution should be taken to help ensure the fire damage does not destroy the document. Although some documents may not be restored to pre-fire damage conditions, SERVPRO can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of fire, smoke, or soot damage, they have five options for the restoration of documents:

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

SERVPRO of North Utah County will give you peace of mind when you need it most!

Washing Machine Malfunctions Can Damage Orem Home

3/17/2022 (Permalink)

Baby trying to clean up water mess. Remember to keep up on the maintenance.

Your washing machine plays a critical role in living comfortably in your Orem residence. While these appliances can get used almost daily through the hustle and bustle of life, this also attributes to why so many of them do not get the maintenance that they need to operate at their optimal levels. As these appliances age, components wear and can break off or disconnect. Even something as simple as the barrel becoming slightly damaged can lead to substantial water loss.

While you might not attribute a washing machine to causing water damage to your Orem home, you might become surprised to learn just how readily damage from this appliance occurs. Failure of this machine can lead to water flowing endlessly onto the ground, or at the very least, the full water contents of a single load. Within moments, water on the floor of your laundry area begins to soak into flooring and wall materials, and without the proper cleaning and drying, can lead to degradation or mold growth.

Our SERVPRO professionals might not be able to repair what has gone wrong with your washing machine, but we do have the expertise and the equipment to handle the water damage that resulted. With effective extraction and drying solutions, our professionals can get to work quickly on the damaged area to prevent it from spreading farther and affecting new areas of your property.

We have advanced technology like portable thermal imagery cameras attached to electronic tablets that can show our SERVPRO team where moisture pockets exist in exposed materials and beyond. This information can serve to let our professionals set up our high-powered drying equipment in ideal locations for maximum results over the shortest period.

While this might only show you a small portion of the overall restoration process that occurs after an appliance malfunction in your home, you should know that you can count on our SERVPRO of Utah County team to do the job right. If you want to make water damage “Like it never even happened.” give us a call today at (801) 785-5228.

Do you know the different categories of water damage?

3/4/2022 (Permalink)

Baby sweeping up water off the floor. If you don't know the correct water category your water damage could be it is best to call a professional so it gets done correctly.

Category 1 water loss?

 A category 1 water loss is when the water originates from a sanitary water source and does not pose a substantial risk if ingested or inhaled. Some examples of a category 1 water loss: Broken water supply lines. Sink or tub overflows with no contaminants.

Category 2 water loss?

It contains harmful micro-organisms or nutrients for micro-organisms that will help greywater become black water if not attended to too quickly. This type of water is dangerous and only a professional should clean it up.

Category 3 water loss?

 Category 3 water loss involves water that is grossly contaminated and can contain pathogenic, toxigenic, or other harmful agents. Such water may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances.

What comes next:

Water damage restoration is often prefaced by a loss assessment and evaluation of affected materials. The damaged area is inspected with water sensing equipment such as probes and other infrared tools in order to determine the source of the damage and the possible extent of areas affected. Emergency mitigation services are the first order of business. Controlling the source of water, removal of non-salvageable materials, water extraction and pre-cleaning of impacted materials are all part of the mitigation process. Restoration services would then be rendered to the property in order to dry the structure, stabilize building materials, sanitize any affected or cross-contaminated areas, and deodorize all affected areas and materials. After the labor is completed, water damage equipment including air movers, air scrubbers, dehumidifiers, wood floor drying systems, and sub-floor drying equipment is left in the residence. The goal of the drying process is to stabilize the moisture content of impacted materials below 15%, the generally accepted threshold for microbial amplification. Industry standards state that drying vendors should return at regular time intervals, preferably every twenty-four hours, to monitor the equipment, temperature, humidity, and moisture content of the affected walls and contents. 

Power Outage.

3/4/2022 (Permalink)

Power outage sign and electrical wires Be prepared for power outages in your area!

Surprisingly, power outages are even getting worse in the USA.  According to Inside Energy, the annual average of power outages doubles every five years! The reason for this has to do with aging infrastructure, more frequent storms, and problems sustaining the electric grid as populations grow.

Despite how common power outages are, few people are prepared for them and even fewer people know what to do if the power goes out.

Steps to Take Immediately After the Power Goes Out

Step 1: Turn On Your Emergency Lights

Make sure your emergency lights are somewhere accessible in case you have to find them in the dark.  Ideally, keep a flashlight in each room of your home.

In general, it is better to use battery-operated lights instead of candles because of the fire risk.

Step 2: See If Your Neighbors Have Power

If your neighbors still have electricity, then the problem is likely inside your home.  Start by checking the main fuses or circuit breakers to see if they have blown.

Step 3: Check the Extent of the Problem

If your neighbors also don’t have electricity, you’ll want to see how wide-spread the problem is.  You can do this by calling your power supplier.  It might take a while to get through to them if a lot of people are trying to call.

You can also try calling friends who live nearby to see if they have power or not.

Step 4: Contact Family Members

During large power outages, stoplights and streetlights can go out too – making it unsafe to drive.

If your family members aren’t at home, get in contact with them.  It might be best for them to remain at their current location until it is safer for them to come home.

Note that your family should have a contact plan in place.

Step 5: Unplug Appliances

When the power comes back on, it can cause a huge power spike which may damage electronics.

Hopefully all of your sensitive electronics are on surge protectors.

Even if they are, it is still smart to unplug all of your sensitive (expensive) electronics from the wall so they don’t get damaged when the power comes back on.

Step 6: See if Water is Safe to Drink

When the power goes out, water treatment centers might not work.  You could still have clean-looking water coming from the tap, but it might not be safe to drink!

Call your local authorities to see if the water is safe to drink.  Or, you can listen to your emergency radio to see if there is a “boil alert” in place.

**If you are unsure whether the water is safe to drink, always play it safe!  Treat water before drinking it or use bottled water.