Recent Posts

Home Fire Tips!

10/19/2020 (Permalink)

Before and after of a house fire SERVPRO cleaned up. This is a before and after of a job we did from a house fire. Rememeber these tips.

Each year more than 2,500 people die and 12,600 are injured in home fires in the United States. But unlike other disasters, home fires can be prevented! It’s important to know this: Fire is fast! There is no time to gather anything or make a phone call. In just two minutes, a fire could kill you. In five minutes, a house could be swallowed in flames. Fire is hot! Heat and smoke could be even more dangerous than the flames. Fire is dark! It can be hard to find your way out of your house in a fire.


-Create a fire escape plan and practice it twice a year.

-Have smoke alarms in every bedroom and every floor of the house.

-Remind your parents to test the smoke alarms in your house every month.

-Find two ways to get out of each room. A window might be a second way if the door is blocked by fire or smoke.

-Practice feeling your way out of the house in the dark or with your eyes closed.

-Sleep with your door closed. It helps prevent fires from spreading quickly.


-Get low and go! Crawl under the smoke to an exit. Heavy smoke and deadly gases collect along the ceiling.

- If you hear a smoke alarm, get out fast! You may only have a few seconds to escape.

-If smoke is blocking the door, use your second way out of the room or house.

-Feel the doorknob and door before opening it. If either is hot, leave the door closed and use the second way out. If you see smoke coming around the door, use the second way out.

-If you do open a door, open it slowly and be ready to shut it quickly if there’s smoke.

-Don’t hide from firefighters! They may look scary with all of their equipment, but they are there to help you.

- Tell firefighters if there are any pets trapped in the house. Don’t try to get them yourself!

-If your clothes catch on fire, stop-drop-roll! Stop, drop to the ground, and cover your face with your hands. Then roll over and over or back and forth until the fire is out.


-Don’t go back into any building unless a firefighter or your parents say it is safe.

Call SERVPRO of North Utah County to restore your home after a fire. We can make it "Like it never even happened."

Commercial pipes frozen? SERVPRO can help.

10/15/2020 (Permalink)

This is a job SERVPRO did due to a frozen pipe in kitchen - image of kitchen under construction Remember these tips this winter season!!

The colder months are coming and from what we hear it is going to be a cold snowy winter. We live in a colder climate here in North Utah County. Frozen pipes in your business can be a big mess. When pipes freeze, they expand and may burst, leading to major water repairs.

Some helpful tips to prevent frozen pipes:

Water conservationists’ frown on allowing faucets to drip, but letting even a small amount of water to flow through pipes at all times can do a lot to prevent pipes from freezing. A steady drip is all that is needed to keep the pipes free from ice accumulation.

Many pipes do not have proper insulation to prevent them from freezing in cold weather. Pipe sleeves and heating tape can be applied to insulate the pipes. It is also a good precautionary measure to caulk around gaps where cold drafts can affect pipe temperatures.

Shut off any outside water sources that you don't need, especially if you are expecting particularly low temperatures. When a building is left unattended, make sure the thermostat is set no lower than 55 degrees Fahrenheit.

Open cabinet doors under sinks and in storage areas to allow heat from the room to circulate around uninsulated pipes.

Dealing with frozen pipes

Hairdryer – This is one of the safest and most effective ways to thaw a pipe. Open the faucet and then heat the pipe by working back toward the area where the blockage has occurred.

Space heater – A small heater can work much faster than a hairdryer. Simply direct the heater toward the frozen area of the pipe.

Make sure you and your employees know where the shut off valve is located. If you are dealing with frozen pipes or water damage from frozen pipes in your commercial building call SERVPRO as soon as possible.

Our Restoration process!!

10/1/2020 (Permalink)

SERVPRO vehicles SERVPRO specialist can help you in any disasters!

When your Pleasant Grove home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. The water removal and water cleanup process is completed by our highly-trained technicians who will document the drying process. This validates that your property has been dried properly and thoroughly.

Our Restoration Process

Every water damage event is a little different and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

  1.  Emergency Contact

When you call us, our consultant will guide you through several questions that will help us respond to your water emergency more quickly and efficiently. This initial contact is an important part of a fast, effective restoration.

  1. Inspection and Damage Assessment

We determine the scope of your water damage at this stage is crucial to developing a plan of action. We inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

  1. Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property which helps prevent secondary water damage and mold growth.

  1. Drying and Dehumidification

We use specialized equipment to remove the remaining water which is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

  1. Cleaning and Sanitizing

Water damage also affects your belongings, like furniture, clothing, and personal items. We can clean restorable items using a number of specialized cleaning techniques. We also disinfect with antimicrobial treatments and remove odors using industrial air scrubbers and fogging equipment.

  1. Restoration

The last step is restoring your home or business back to its pre-water damage condition. The restoration step can be relatively minor, such as replacing a few drywall panels or could include major reconstruction, such as rebuilding entire rooms of a home or business.

What is water extraction?

9/24/2020 (Permalink)

 Basement filled with water Water damage can be a nightmare. Give SERVPRO a call.


When your house has suffered from a flood or if your house has water that you can’t figure out where it is coming from, water extraction is a must-have process to prevent secondary and extensive damage. If water is seeping excessively through the tile flooring or carpet, it could be because of leaking pipes, damaged grounds, or flooding. The cracks and gaps in the floor also allow the rainwater to penetrate underneath the flooring. Drainage issues could be one of the reasons, too.

Water extraction should be performed quickly but it should be done professionally and efficiently. Whether you are looking for emergency water extraction to control the leak or to protect the property, it will be an advantage if you know what water extraction is and how important it is to do the necessary action as soon as possible.


What is water extraction? Before you agree on the contract, get to know what it is and why it is important. Water extraction is a kind of process recommended for the removal of excess water from the flooring and grounds of the house or property. It is a tough job that has to be left to professionals only because they have the expertise, the necessary tools and water extraction equipment, and the most efficient methods for water extraction.

The purpose of the water extraction process is to reduce the risk of damages to property, to prevent the growth of molds, and to restore the quality condition of the property. The methods used by the experts include stopping the source of excessive flow of water, draining of water, removal of non-visible water, drying of the grounds, dehumidifying the entire area.

Pumps can be used to pump out the water, and drying systems are used to dry the wall, ceiling, and cavities of the building. A high-end vacuum, on the other hand, is used for water extraction from the carpet. If you do not know how to extract water from the carpet, you can rely on the experts and their high technology methods.

Whether excess water is caused by flooding and natural disaster, or it is because of a bursting pipe underneath the ground, immediate action and attention should be given to your property. Water extraction is your most urgent response to this. Contact the experts at SERVPRO and let the professionals do the job.

Fireman Challenge

9/1/2020 (Permalink)

pictures of the challenge last year. Bring your family, kids can try the course for free. Come enjoy this event. If you would like to join the event as a fireman please register.

Did you know SERVPRO has a 5013C in place. Helping serve local heroes. Giving back to the community. We have the firefighter combat challenge coming to Utah. Such a wonderful event.   Registration is now LIVE!!!

Do you want to experience the “Toughest 2 minutes in Sports”? Here is your chance! Prices to compete this year are low so this is the perfect chance to try it out! You can compete a few different ways: (All in complete turnout gear and SCBA, but no running on air this year). INDIVIDUAL: $25 A competitor running the entire course. TEAM: 3-5 members, each who runs the course individually and the top individual times are added together. RELAY: $50 3-5 members each who completes part of the course before handing a baton to another member. TANDEM: $30 A pair of competitors each of whom completes roughly half the course.

What fire suppression system do you have?

8/13/2020 (Permalink)

Before and after of hanger with and without foam No job is to big for SERVPRO!!

If you are using foam fire suppressants in your fire protection system.  They are a leading company in the distribution of foam for fire protection in the world.  Foam is an effective fire protectant for challenging fire hazards in industries such as the military, airports, petrochemical plants, and power plants.  There are many different types of foam fire suppressant products available from high expansion to Class A foams to name a few.

High Expansion Foam

As stated above, there are several types of foam and they all have their different uses.  High expansion foam is one of the types of foam used in the market today.  Facilities would choose this type of foam if they need a large volume of fire protectant that can fill a space in a hurry.  Facilities such as airport hangars have large open spaces that may need to be protected in a hurry so having a fire protectant that can fill that space rapidly becomes important.  This type of foam is used often in the event of Class A fires and also flammable liquid fires.  Normally running at a concentration of 2%, they have a high expansion foam that can be used in a variety of applications.  They also have a medium and low expansion foam as well that can be used depending on the specific hazard that is being protected.

Class A Foam Concentrates

Class A foam concentrates are used in many different firefighting applications.  They mix the foam with water which will help suppress Class A fires.  Class A fires are fires that deal with solid materials such as wood, paper, and or textiles.  Their Class A foam concentrate also has specific properties that when combined with water allow it to cling better to surfaces which minimize runoff and reduce the amount of water needed to extinguish the fire.  This makes it a more environmentally friendly foam concentrate than some of the other products on the market.

Fire Damage

Thanks to this foam fire suppression system this hanger here in Utah County was saved and there was no significant fire damage done. This system did its job. SERVPRO came in and cleaned the foam up.

Is there black mold in your commercial building?

8/4/2020 (Permalink)

person pointing to black mold on wall Black mold is serious...give SERVPRO a call today.

The growth of mold and mildew will always be a big issue for property owners. They can destroy the integrity of one’s property, but what is black mold? In a nutshell, it is made up of several species of toxic mold that thrives in humid environments but most professionals focus on specific type: Stachybotrys chartarum. It can be recognized by their greenish-black color on the surfaces they grow on.

How dangerous is black mold? 


It is important to note, though, that not all types of mold are toxic. But this doesn’t mean that you should ignore their presence. It is crucial to identify the typical signs of black mold infestation.


The first tell-tale sign is its color. It can be distinguished by its black or greenish-black hue. There are certain species, though, that manifest with a grayish color and a powdery texture.


Aside from the visual cues as your toxic black mold grow in clusters, you can also identify that there is black mold growth in your home with its strong distinguished odor. The smell can be pretty hard to miss, but we certainly recommend getting the help of a professional when in doubt.

Here at SERVPRO we can help get your commercial building back to the way it should be...mold-free. We can test to make sure we know what mold we are dealing with and help to get rid of it the correct way. 

Top reasons to choose SERVPRO

7/29/2020 (Permalink)

2 SERVPRO employees fixing a home We at SERVPRO understand the stress a hardship in your home can cause and our staff is there to make it as easy as possible.

You may be wondering why you should choose SERVPRO of North Utah County instead of one of the other dozens of restorations companies, let us tell you why:

  1. 38+ Years Experience in the Industry

- Owners Libbie & Tom Hamman opened their first franchise over 38 years ago after they experiences not one but two kitchen fires.  They have been leading the way since!

  1. Respond Immediately when you need us most.

-Home emergencies don’t wait for regular business hours and neither do we. SERVPRO of North Utah County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day, or night.

  1. Qualified Technicians and Team Members

-Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following: IICRC training, Employee Certification training, E-Learning programs, and Continuing Education Classes.

  1. We are ready and equip to handle any loss whether it be small or large
  • SERVPRO of North Utah County is ready to handle your loss whether it is a water loss caused by a leaky dishwasher in your home or water loss in your commercial business caused by fire sprinklers throughout the entire structure.
  1. We understand the stress of a loss in your home
  • We at SERVPRO of North Utah County understand the stress a hardship in your home can cause and our staff is there to make it as easy as possible. Our technicians know it is your house but treat it with respect like their own.  Our hope is to take that stress from you and make it “Like it never even happened.”

Call SERVPRO of North Utah County Today  801-785-5228

Fire and smoke damage do's and don'ts

7/21/2020 (Permalink)

smoke coming out of windows Rememeber these do's and don'ts and let SERVPRO help you.

While fire damage restoration is better left in the hands of professionals, there are some things you can do on your own. Take note, however, that DIY fire restoration is something you want to do only when the severity of the fire and smoke damage is small.

Fire damage can be a devastating experience both for home and business owners. Fire damage is difficult to overcome and repair, but there are simple things you can do to motivate the process. When you’re wondering what to do after a fire, here’s a look at things to do (and things not to do) during the fire restoration process.


Your checklist for after a fire should contain certain non-negotiable tasks, including:

  • DO contact a certified restoration specialist: Make sure you immediately contact a certified fire and smoke restoration professional for remediation services
  • DO turn off utilities: Turn of water, electricity, gas, and any other utilities until a professional can evaluate if any of these systems were damaged during the fire.
  • DO break out the vacuum: A professional should provide service, but you can enhance the professional’s chances of success by doing the first pass on your own. Use a vacuum with a brush attachment and go over your upholstered furniture. Your furniture will look better as soon as the soot is removed. Also, cover your furniture with a sheet if you need to sit on it while waiting for professional help. This will prevent the soot and ash from grinding into your upholstery.
  • DO address your carpets, floors, and countertops: Give similar treatment to your carpets. Vacuum them for an immediate and superficial improvement over the damaged state. It will help prevent soot from grinding deeper into the carpet’s roots. Countertops and hardwood floors should be wiped clean to prevent the soot from deeply staining and clinging to the surfaces.
  • DO check your appliances: Your utilities should be off. Make sure to empty your freezer and refrigerator, and leave the doors open to prevent mold and mildew. Likewise, winterize your plumbing and drain your hot water heater and boiler. In the absence of heat during the fire damage restoration process, fluids can freeze and cause burst pipes and other damage.
  • DO take care of pets: Remove pets from your fire-damaged home. Lingering soot and smoke can be harmful to them.


Your checklist should also include several things to avoid at all times, including:

  • DON’T use your AC, heater or electronics: Wait until a professional arrives on the scene — same with electronics like the television, computers, and DVD players. Turning on electronics can create greater damage.
  • DON’T clean walls or clothing: Also, do not clean walls, ceilings, and other similar surfaces, and wait to clean your clothing and similar garments. A professional should examine them first and provide advice.
  • DON’T eat leftover food: Never eat anything that was in the home during the fire. It is most likely not safe to consume due to contamination from smoke, soot, or contaminants introduced to the environment when the fire was being extinguished.
  • DON’T wipe away powder from extinguishers: Forgo trying to clean up any staining from the powder discharged by a fire extinguisher. It is best to let professionals guide the cleanup of these areas.
  • If you’re wondering what to do after a fire, it’s always tempting to start the cleanup process immediately and do as much as possible. The best course of action is to hire a certified professional to provide expert knowledge and service. The situation requires specialized tools and knowledge that only a professional can provide. A trusted professional will offer an after-fire checklist that will help speed along the fire and smoke damage cleanup process. Consulting a professional will help you restore your property back to like-new condition as quickly as possible.

Why is there water in my basement?

7/16/2020 (Permalink)

Basement with flooded water Don't panic call the professionals.

You walk down to the basement and turn on the lights — and you see water coming in. This is a challenge that is most likely to occur during springtime, so don’t be surprised if you have this experience in March, April or May when the weather is rainiest. This can happen in an unfinished basement, but cleanup and the related challenges are even more intensive when you have a wet basement that’s also finished with wet carpet, wood or tile.

When you do have water coming in a basement, it is important first to identify the reason for a wet basement floor — which will help you prevent it from happening again. It is equally as important to know how to clean up water in a basement so there’s no lasting damage.


When you have water coming in a basement, there is a long list of places to check for the leak. Here is what you should look for first:

  • Window Well: It is always nice to have windows in your basement, so you can enjoy a little bit of natural light. Groundwater and rainwater can accumulate, though, and make it more difficult for the integrity of your window wells to hold up. Examine your window wells for signs of leaks, and also check your gutters and downspouts. Overflowing gutters and downspouts can often lead to leaky window wells as water collects around the foundation of your house.
  • Honeycomb: If poorly mixed concrete was used to create your basement walls, honeycomb-like air pockets could form and allow water to leak in. You should be able to see these honeycomb formations, and they are relatively easy to treat as part of your basement waterproofing process.
  • Water Pipe Conduits: Water pipes need holes to get into your basement. These holes are typically sealed with a water plug, but those plugs only go so deep — about two inches on average. There may be a gap between the plug and the opening that allows for water to gather and leak into your basement.
  • Floor Drains: Water backups related to your own drain system or even the municipal water supply may lead to flooding up through your floor drain. Your basement’s waterproofing system should include a filter that draws this type of water away from your home. If you have one, and you are still experiencing water backups in your basement, it may be time to have the system serviced and checked for problems.
  • Wall Leaks: This is a challenge mostly in older homes. Water gathers in low spots after the soil settles over time. This lower settling level allows for water to begin leaking over the top of the wall of your basement. Water may also leak in through cracks in the middle of your walls, which is one of the more severe basement leaks. Middle-of-the-wall leaks appear because of massive pressure buildups in the ground and water pushing against the wall over time.
  • Sewer Pipes: Smaller sewer pipe leaks are the most difficult to deal with because they can go undetected for so long. You may first notice a sewer pipe leak of this variety by seeing stains on walls below the drain, ceiling staining or even signs of mold formation.
  • Floor Cracks: Basement floor cracks are often the result of a home settling over time. As your home settles, water begins to collect in spaces underground, applying pressure to your basement floor. Water can then leak into your basement through these cracks, or it can even enter as humidity that creates mold and mildew.
  • Sump Pumps: Sump pumps can fail for a number of reasons, including but not limited to poor installation, maintenance needs, clogged or frozen discharge lines, power failure, etc. A backup sump pump can help prevent leaking in most cases.


A professional can arrive at your home, assess the damage and make recommendations about the best course of action. A professional also has the experience and tools needed to navigate the situation safely and ensure you get the quickest, most effective solutions for your unique situation. Not only will SERVPRO know how to dry a wet basement, but they can also provide solutions that help prevent future issues and long-term damage.