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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Water damage to your commercial building? SERVPRO can help

7/20/2021 (Permalink)

Road with mountains Don't let damage to your business get you down. Call SERVPRO to help we will restore it back to new.

One of the most rewarding things about running a Lehi restaurant is giving your customers a positive experience every time that they step through your doors. Small disasters can sometimes pose a significant threat to this positive experience, however, and you need to get the mess cleaned up quickly and thoroughly to prevent lasting damages to the building.

Every business owner focuses on cutting out the extra spending, even when it comes to approaching water damages to their Orem eatery. Most believe that these situations can get taken care of without professional intervention, but this is rarely the case. There are effects and lingering damages that can continue to affect your restaurant long after the initial mess has gotten seemingly cleaned up.

One of the things that you need to consider when it comes to cleaning up a mess like this is the far-reaching effects of water spreading throughout areas of your restaurant. With various flooring materials and drywall, saturation can occur in a brief period which puts a timeline on when the damage must get restored before the material becomes unsalvageable. Our SERVPRO team can say that We’re Faster To Any Size Disaster because that is the commitment that we have made to the clients we serve throughout the area.

Another reason that you should consider our SERVPRO restoration services for the water damage in your facility is adverse secondary effects. Lingering water and moisture can allow mold spores present in the environment to seat and colonize. When running a restaurant, mold damage is one of the situations that could stop your business in its tracks and prove costly to remediate and verify that the health hazard of mold exposure has gotten successfully removed.

Operating a restaurant has many rewarding aspects, but when you sustain water damages in your facility, you need to act quickly to ensure that the problem does not get worse. Our SERVPRO of North Utah County water restoration technicians are standing by 24/7 at (801) 785-5228.

Water and worn cords can cause fire damage to your Lehi home.

6/28/2021 (Permalink)

Maintain the appliances in your home to help prevent a fire. Should you have a fire, call SERVPRO.

When a water line to your refrigerator drips in your Lehi kitchen, this might seem a minor inconvenience. However, this can cause problems with dry rotting or microbial activity from the water itself, but other issues can also present themselves. Cords to heavy appliances often become nicked and crimped when someone moves them, and sometimes creating tiny breaks in the insulation.
 
If your refrigerator cord contains such breaks, your home can eventually become a victim to fire damage in Lehi. Electrical fires can melt the exterior of the appliance that caused the fire, as well. We can mitigate all of the damage caused by such fires and get your home wholly restored. Our employees are certified by the IICRC and understand the complexities that can result from such fires.

Electrical shocks can pose a risk when trying to put out such a fire. Always shut off the electricity at the breaker before attempting to extinguish a small fire like this. More massive fires require you to evacuate your home and call the fire department from a phone outside of your home. Staying safe in an emergency can seem difficult when valuable items tempt you to return for their removal. However, calling emergency services can save your life. We can help you restore the majority of your belongings.
 
Items that were located in other areas of your home can become covered in a film from the fire. When plastic composites burn, greasy soot spews out of the fire, covering everything in your home. We get to work cleaning this away from your belongings and home furnishings. Allowing it to settle allows it to cause finishes to become ruined. We clean small items at our facility after boxing them up and restore larger ones at your home. We compile inventory sheets to allow you to find anything we take away from your home. These same sheets can help you return items to their original location, as well.
 
SERVPRO of Utah County can restore your home after events involving fire damage, as well as other disasters. Our number, (801) 785-5228, puts you in contact with our caring professionals 24 hours a day, every day of the year. 

Best training for our SERVPRO employees

6/28/2021 (Permalink)

We like to make sure our employees have the best training!!

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of North Utah County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Take these 5 steps after a home fire.

6/23/2021 (Permalink)

These tips can help make your disaster a little less stressful. Call SERVPRO if you need help. We are happy to help.

A fire can be very traumatic, even when you haven’t suffered injuries. Seeing the place you have worked so hard for with damages, is traumatic and devastating enough.  

Renovating your house after fire damage is an essential task. The fire could have damaged the foundations and other vital parts of the house’s structure and released numerous substances from the different burned materials that can be toxic and dangerous when exposed to them, such as heavy metals, methane, sulfur dioxide, and carbon monoxide.

The quicker you take care of the damage, the fewer consequences there will be, and the more natural the restoration process can be. We have collected five steps you can follow to make the restoration process less complicated to overcome.

Step 1: Get an Assessment 

Step 2: Call your insurance company 

Step 3: Take Care of the structure first 

Step 4: take care of Electrical System 

Step 5: Cleaning & Remediation 

Repairing your home after a water loss.

6/22/2021 (Permalink)

Consider these tips when dealing with water loss. They can save you in the long run.

A flood is probably one of the most damaging things you can experience, either heavy rain or home water system malfunction. When a flood happens, you need to act fast; the longer you wait, the more damages there can be. 

Tip 1: Safety First

Staying inside your home after a flood can be dangerous. If you can do it, turn off the fuse connections of your home. But if your home has suffered a severe flood episode, you should wait outside for an expert to come and inspect your home.

Tip 2: Call Your Insurance Company

You should call your insurance company as soon as you have a flood. Depending on the type of flood, they might need to investigate the cause of it to determine the extension of your coverage.

All insurance companies request an inspection before approving the coverage for repairs, and sometimes the process can be tedious, so the sooner you initiate it, the better.

Tip 3: Get Your Home Inspected By An Expert

Make sure you call an experienced restoration contractor to inspect your home. 

The contractors will have to check the entire area and document the damages; they might need to secure weak points too temporarily. A full-service restoration contractor would be ideal, so they can also take care of removing the water, cleaning, mitigating the mold, and making repairs.

Tip 4: Clean & Dry Your Home

Proper cleaning and drying of your home will guarantee there’s no mold growth.

The company or contractor you contact might also use dehumidifiers to ensure there’s no space for more mold growth. During this phase also make sure they double-check hidden places for mold growth.

Tip 5: Doing The Repairs

A construction company or restoration contractor that specializes in flooding or natural disaster repairs is best. They will know exactly how to deal with the damages and make the restoration process faster and safe.

For the repairs, choose quality over price; for this, ask the contractor for his certifications and past experiences.

Power outage tips and tricks!

6/10/2021 (Permalink)

Hopefully, these 12 steps will help you be more prepared for your next power outage.

Surprisingly, power outages are even getting worse in the USA.  According to Inside Energy, the annual average of power outages doubles every five years! The reason for this has to do with aging infrastructure, more frequent storms, and problems sustaining the electric grid as populations grow.

Despite how common power outages are, few people are prepared for them and even fewer people know what to do if the power goes out.

Steps to Take Immediately After the Power Goes Out

Step 1: Turn On Your Emergency Lights

Make sure your emergency lights are somewhere accessible in case you have to find them in the dark.  Ideally, keep a flashlight in each room of your home.

In general, it is better to use battery-operated lights instead of candles because of the fire risk.

Step 2: See If Your Neighbors Have Power

If your neighbors still have electricity, then the problem is likely inside your home.  Start by checking the main fuses or circuit breakers to see if they have blown.

Step 3: Check the Extent of the Problem

If your neighbors also don’t have electricity, you’ll want to see how widespread the problem is.  You can do this by calling your power supplier.  It might take a while to get through to them if a lot of people are trying to call.

You can also try calling friends who live nearby to see if they have power or not.

Step 4: Contact Family Members

During large power outages, stoplights and streetlights can go out too – making it unsafe to drive.

If your family members aren’t at home, get in contact with them.  It might be best for them to remain at their current location until it is safer for them to come home.

Note that your family should have a contact plan in place.

Step 5: Unplug Appliances

When the power comes back on, it can cause a huge power spike which may damage electronics.

Hopefully, all of your sensitive electronics are on surge protectors.

Even if they are, it is still smart to unplug all of your sensitive (expensive) electronics from the wall so they don’t get damaged when the power comes back on.

Step 6: See if Water is Safe to Drink

When the power goes out, water treatment centers might not work.  You could still have clean-looking water coming from the tap, but it might not be safe to drink!

Call your local authorities to see if the water is safe to drink.  Or, you can listen to your emergency radio to see if there is a “boil alert” in place.

**If you are unsure whether the water is safe to drink, always play it safe!  Treat water before drinking it or use bottled water.

Step 7: Keep Fridge and Freezer Closed

According to Ready.gov, food kept in an unopened refrigerator will stay cold for about 4 hours.

A full freezer will keep its temperature for about 48 hours. You can learn more about this on their food safety page.

Step 8:  Save Your Phone’s Battery

Turn off any power-consuming apps on your phone to save its battery.  Do this even if you have a solar charger because you might not always be able to charge it.

Step 9: Stay Cool (Summer Power Outages)

If the power outage occurs during a heatwave and you have health conditions, then you might need to evacuate your home to a cooler location, such as a shopping mall or church.

Step 10: Stay Warm (Winter Power Outages)

If the power outage occurs during winter, now is the time to start using your emergency heating method.  A wood stove is my personal favorite off-grid heating method.

Be cautious about using generators, camp stoves, or grills for heating as they can cause carbon monoxide poisoning.

You can get some passive solar heating during the daytime by keeping all curtains closed except those on south-facing windows.  Close all drapes at night to trap some heat, and line windows and doorways with towels to prevent heat from escaping.

Step 11: Prevent Pipes from Freezing (Winter Power Outages)

Hopefully, your pipes are well insulated so they don’t freeze.  The easiest way to prevent pipes from freezing during power outages is to let a small stream of water flow through the faucets.

For long-term power outages during extreme weather, you’ll want to drain your hot water heater.  You will also need to winterize the drainage system by putting antifreeze into the drain traps below toilets, sinks, washing machines, etc.

12.  Stay Sane!

Play games, make shadow puppets, hang out with the neighbors in the dark…  You might even enjoy the power outage and the digital detox it gives you!

https://www.primalsurvivor.net/steps-after-power-outage/

Earthquakes are unpredictable. Be prepared.

6/1/2021 (Permalink)

Earthquakes are so unpredictable. SERVPRO is here to help.

Earthquake

Living in Utah might have you wondering why we too should be ready for when storms come. Utah does not see many major storms throughout the year but storms should still be something we prepare ourselves for. With the latest earthquakes, we really should be making sure we are prepared. 

When your home is hit by a flood or storm, or earthquake remember that your local SERVPRO of North Utah County is here to restore your home to its pre-storm condition. We specialize in restoring homes and buildings in a quick and timely manner so that you and your family could go back into your normal routine.

Learn more about water damage and insurance!

5/19/2021 (Permalink)

SERVPRO will make it "Like it never even happened."

Water damage is the second largest and most common insurance claim after wind and hail damage, according to the Insurance Services Bureau (ISO). In fact, insurance companies pay about $2.5 billion a year for water damage. Water damage claims are how many homeowner insurance policies are used. 

Water damage to your home may or may not be covered by normal homeowner insurance. Here is an overview of water damage cases to help you understand the types of water damage that are and are not covered by home contents insurance. Read more here about water damage cover in the list of home contents insurance policies covered. 

Water damage cannot be covered by your home contents insurance if it is not the result of an accident or a sudden and unexpected event. Neglect or lack of maintenance can lead to water damage, which means you may have to pay for the repair costs. It is not always easy to find out why water damage is not covered by your policy, so read on to find out more about what you are insured for. 

Standard policies do not cover water damage caused by flooding, and if you do, you will need to take out additional flood insurance if you live in a high-risk area prone to flooding. Mold is the most common finding of water damage in your home and is not covered by most homeowner's insurance. 

Water damage, including frost damage, is one of the most common and costly insurance claims made by homeowners. According to HomeAdvisor, a digital marketplace that provides real estate resources, the national average for water damage in 1998 was $2,587. Mold and damage are often covered by home contents insurance, but not always due to lack of maintenance or neglect.

When buying, renting or selling a home, it is important to know the signs of water damage and the potential for water damage. Water damage from floods, fires and leaks can cause structural problems that can lead to the development of mold. While you may not be able to spend your days worrying about the next big rainstorm or leaking joints in your sanitary facilities, you can take preventive measures to be aware of the types of water damage that your homeowner insurance covers. 

If you have had the misfortune of water damage at home, relax and follow the decisions below to see if there is quick restoration of the house. One can expect a loss, but at least the house can still be saved. You avoid most of the risks and make sure your investment pays off if you know what to look out for, what precautions to take.

When looking for a new home, you may face the difficult dilemma of whether or not to buy a water-damaged home that you want to afford. It is a house you have been looking for, a great house that fits your lifestyle and meets your needs and preferences in terms of size, floor plan, interior design and location. 

Remove all enclosures with fans activated to begin the drying process. We recommend that you carry out an inspection of your home to confirm that there are no hidden areas in your home that require repair of water damage. Check floorboards, upholstery and carpets to see if water has penetrated into hidden areas where water damage needs to be repaired. SERVPRO can also come do all this for you. We can take the stress off of you.

Make sure that fans are placed in hidden areas where they may need water damage repair to make sure everything is dry. Basement water damage can occur in many homes, but the most common problems for homeowners with basement water damage are leaking water heaters, leaking foundations, flood damage, and overflowing washing machines. Look for signs of water damage in the attic, especially in areas where chimneys, skylights, and roofs meet where the roof and walls meet. 

Heavy rainwater can accumulate in your house and gradually cause water damage in your basement. This can lead to a sudden rupture of the pipe in the home, which can lead to a flooded basement in need of repair. 

Here at SERVPRO, we are happy to help. If you have questions please give us a call. 801-785-5228

Have you cleaned your Airducts in your commercial building?

5/11/2021 (Permalink)

Have you cleaned your ducts lately?

Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.

If not properly installed, maintained and operated, these components may become contaminated with particles of dust, pollen or other debris. 

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your business.

If your HVAC has been operating for some time without attention, it could be circulating one or more of the following:

  • Dust
  • Pollen
  • Odors
  • Dirt and debris

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • It May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

For more information on air duct cleaning, call us at SERVPRO today, (801) 785-5228

Leaky Appliances? Let SERVPRO Help.

5/11/2021 (Permalink)

Let SERVPRO help make things a little easier.

Inspections and Maintenance Can Lower the Risk of Leaky Appliances Resulting in Water Issues

The dishwasher in your Orem residence certainly has made life a little easier than the tiresome hours that used to get spent in front of the sink hand cleaning every specific dish. While this appliance has offered much regarding efficiency and convenience, it is not entirely devoid of potential problems and threats to your home if it is not properly maintained.

One of the greatest risks that homeowners face with an aging dishwasher is water damages in their Lehi house. From the simplest of mistakes that any user could make to the literal degradation of the working parts that seal and operate your appliance, water damages are possible at any time. Avoiding these circumstances might seem impossible, but you can limit the possibility with some routine maintenance and repairs.

Many homeowners have this low appreciation for the appliances in their home, so much so that they react to the problems that their machines experience rather than checking them regularly for routine wear and tear concerns. Even an annual inspection can help to identify risks and potential problems and help you to avoid these concerns before they turn into substantial water loss events.

Sometimes, however, the dishwasher is not always the problem. User error has attributed to many water loss incidents in local homes as well, where the appliance did not get entirely closed or wedged open as the washing and rinsing cycles run. Several gallons of water can drain out onto the floors of the kitchen at this point, demanding immediate attention from competent restoration technicians like our SERVPRO team.

While initial assessment of the damage, however it originated, is critical to determining what must happen to restore it, this is a precursor to the work that must occur in that first visit. Extraction and even initial drying efforts can help to limit the widespread damage that weakens the structural elements of your home. Fast response from our SERVPRO technicians can help to reduce or even eliminate swelling and irreparable damage to flooring materials in this affected area of your home.

It might seem like there are so many threats to your home that are out of your control. Dishwasher concerns leading to water damages can often get avoided with the right precautionary measures and preventative maintenance, however. If you have a water emergency or require clean-up services in your home, do not hesitate to give our SERVPRO of North Utah County restoration specialists a call today at (801) 785-5228.

SERVPRO of North Utah County satisfied customers!

5/4/2021 (Permalink)

SERVPRO strives for happy customers!!

We really strive to ensure that we do quality work. We always love and appreciate when we hear positive feedback from our amazing customers.
-I just found out this franchise went down to Texas to help with all the freezing temperatures. I am not surprised with all they do for the community here. They have done lots of work for me and my neighbors. I am extremely impressed with the employees and professionalism they have performed their services with. -Scottie

-My basement flooded last summer, we had a huge mess with mildew and damaged walls, floors, and everything. There are always things that don't go right with any project, but its how these problems are dealt with that makes the difference. Corbin and his crew are true professionals that handled everything we threw at them. I recommend them highly and would gladly use them again. (hopefully not, though). -Chris

-Everyone we worked with was very nice and took special care of all of my belongings. We were surprised to find out after they painted the room, they brought carpet cleaners in. After our floor was fixed, they brought in painters to re-do all the baseboards. my house looks better now than before my flood! -Heather

-We had a hard time finding anyone that would come to our house and take care of a mold problem we had. There is no one in our area, but I contacted SERVPRO of Provo and they were willing to make the drive and do the job. They were quick to respond and answer all the questions I had and were willing to help us figure out what needed to be done and what was the most cost-effective for us. The job took them a little more than a day and they were very professional and helpful. -Lexie

We are here to help from the smallest to largest losses, home or business. We are family owned and our goal is to make is less stressful on you.

Prevent Home Fires

4/28/2021 (Permalink)

Fires are always preventable. Make sure you are taking these tips and being safe!

Home fires are preventable!

Cooking

  • Stay in the kitchen when you are frying, grilling, or broiling food. If you leave the kitchen for even a short period of time turn off the stove.
  • Wear short, close-fitting, or tightly rolled sleeves when cooking.
  • Position barbecue grills at least 10 feet away from siding and deck railings, and out from under eaves and overhanging branches.
  • Keep a fire extinguisher available.

Electrical and Appliance Safety

  • Frayed wires can cause fires. Replace all worn, old or damaged appliance cords immediately and do not run cords under rugs or furniture.
  • If an appliance has a three-prong plug, use it only in a three-slot outlet. Never force it to fit into a two-slot outlet or extension cord.
  • Immediately shut off, then professionally replace, light switches that are hot to the touch and lights that flicker.

Space Heaters

  • Keep combustible objects at least three feet away from portable heating devices.
  • Buy only heaters evaluated by a nationally recognized laboratory, such as Underwriters Laboratories (UL).
  • Check to make the portable heater has a thermostat control mechanism and will switch off automatically if the heater falls over.
  • Only use crystal clear K-1 kerosene in kerosene heaters. Never overfill it. Use the heater in a well-ventilated room.

Fireplaces and Woodstoves

  • Inspect and clean woodstove pipes and chimneys annually and check monthly for damage or obstructions.
  • Use a fireplace screen heavy enough to stop rolling logs and big enough to cover the entire opening of the fireplace to catch flying sparks.
  • Make sure the fire is completely out before leaving the house or going to bed.

More Prevention Tips

  • Never use a stove range or oven to heat your home.
  • Keep combustible and flammable liquids away from heat sources.
  • Portable generators should NEVER be used indoors and should only be refueled outdoors and in well-ventilated areas.

Building and Reconstruction Services

4/1/2021 (Permalink)

Building and Reconstruction Services

SERVPRO has been helping our residents here in North Utah County get their properties back to preloss conditions after a disaster. Although, we are well aware that 50% of businesses may never recover after a natural disaster. That is why we have our own, in-house licensed contractor Scott Hamann to ensure building work is carried out to our own exacting standards.

Over the years, we have performed emergency board-ups, Tree removal, drywall installation, and even Fine Art restoration to help our community in the toughest periods. Building and reconstruction services need to be done quickly, so mitigating loss in the first instance is essential. We are continually updating ourselves directly from the Utah Department of Public Safety and EOC categories to stay prepared.

Teamwork is essential in an emergency. We are involved with the Lehi Area Chamber of Commerce, American Fork Chamber of Commerce, and the Building Owners and Managers Association. We believe that by coming together during times of adversity brings the best out of ourselves and our community.

  • Board Up
  • Carpet Repair and Installation
  • Document Drying
  • Dry Cleaning
  • Drywall Installation
  • Drywall Removal
  • Electrical
  • Electronics Restoration
  • Fine Art Restoration
  • Furniture Restoration
  • General Contracting
  • Hardwood Floor Repair
  • HVAC Services
  • Linoleum Floor Repair
  • Marble Floor Repair
  • Move Out
  • Painting
  • Plumbing
  • Portable Power
  • Roof Tarp
  • Roofing Services
  • Scalable Resources
  • Temporary Fencing
  • Temporary Warehouse Space
  • Tile Floor Repair
  • Tree Removal

How we get our SERVPRO employees the best training.

4/1/2021 (Permalink)

Training is a must in this business. We always looking for ways to better our company.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of North Utah County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Hurricane tips!!

3/30/2021 (Permalink)

We are here to help if you find yourself in this situation.

1- Photograph and Document Damage:     Document the damage thoroughly with photos, as it will make the insurance claims process much easier. In addition to photos, keep a running list of all damaged items.

2-Conduct Emergency Repairs:                    Do only what's necessary to prevent further damage after a storm, such as covering broken windows with plastic or roofs with tarps to keep the rain out. Don’t make or commission permanent repairs until an insurance adjuster reviews the damage. While it may be tempting to start cleaning up and throwing out damaged items after the storm, your insurance adjuster needs to see what happened firsthand to make you the best offer to settle your claim.

 3- Secure Home Inventory:  All home insurance policyholders should compile a home inventory of their possessions before a storm strikes, and keep it in a safe place. A home inventory is a list that documents the contents of your home. It should include photos, detailed descriptions, and purchase receipts when possible. Having a home inventory will make the claims process much easier. If you don’t currently keep a home inventory, start one as soon as possible. 

4- File a Claim ASAP: Insurance companies sometimes work on a first-come, first-served basis; so it's in your best interest to file an insurance claim as soon as possible. When you contact your provider, let them know the extent of the damages and that you have an inventory of your possessions. An insurance adjuster will come to your property, assess the damage, and determine the size of your payout. 

5- Secure Safe Lodging:  If your home is uninhabitable, you’ll need to find your family a safe place to stay while your home is being repaired. The loss of use coverage in a standard homeowner insurance policy typically helps pay for your family's lodging as long as the damage is part of a covered claim. Check your policy or ask your agent to make sure you have this coverage and to determine its monetary value and time limits. 

Suffering damage or loss from a hurricane can be devastating, and recovery takes time. If you are prepared and plan in advance, repairing the damage will go much smoother.

 Remember to be patient during the claims process. With the proper preparation, things will be back to normal soon.

Pet emergency plan!

3/23/2021 (Permalink)

Pets are just as much family as humans. We want to keep them safe as well.

A huge storm has just rolled through or your area has just survived a natural disaster.  You have survived and your family is safe but what about your pet?  Just like your family you need to have a disaster plan for your pets.  Here in Utah we may not experience a hurricane or tornado but we do have harsh wildfire seasons, flooding, and a future forecasted major earthquake. What is good for you is good for your pets, so be prepared and have a plan. Planning ahead is the key to keeping yourself and your pets safe when a disaster strike!

  1. Microchip your pets

A microchip ID is the best way to ensure you are reunited with your pet if you are separated.  Also make sure you keep the microchip info updated: address or phone number changes are commonly overlooked.  If you don’t update the information it is useless.  You could also list an emergency number of a friend or family member who resides outside of your area.

  1. Keep A Collar and Tag on ALL Dogs & Cats

Make sure you have the pet's name and at least your current phone number (and address if possible) on the tag.  ID on indoor cats is especially important, if there is a disaster they could easily escape.

  1. Create a Buddy System

Create a buddy system in case you are not home. Make arrangements with a trusted neighbor to check on your pets. 

  1. Identify Local Animal Shelters

Know where the local animal shelters are located in case your pet does get lost.  Have a current picture as well to help identify them.

  1. Locate a Local Veterinary Clinic

Locating a local veterinarian or animal hospital in the area you are staying in case your pet needs medical care.

  1. Plan a Pet Friendly-Place to Stay

Search in advance of pet-friendly hotels, boarding facilities, or somewhere you can stay.  Many emergency shelters are not pet-friendly.

  1. Prepare an Emergency Kit for EACH Animal

Stock up and be prepared now for items your pet will need during a disaster.  Store these items in an easy-to-grab container. Some basic items to include are: one-week food supply, one-week fresh water, medication you pet may need, copies of vaccination records, current picture of you with your pets to identity them and claim ownership, temporary ID tags with the contact info of someone in an unaffected area, carrier and/or leash for each animal.

Remember to prepare now, after the disaster has occurred it is too late.  The last thing you want after an emergency or disaster is to have something happen to your furry family members.

Effective water cleanup in Lehi.

3/23/2021 (Permalink)

It is important to take action for effective water cleanup.

When there is a water intrusion incident in your Lehi property, you need to take appropriate action and do it fast enough. Taking the wrong steps or taking too long to start cleanup are two known causes of additional damages. Some of the common issues that come to haunt people later include failure to identify hidden moisture pockets such as water that seeps into wall cavities or cleanup efforts fail to match the specific conditions prevailing in an incident. Our restoration services are dependable since we are IICRC certified.

Proper water cleanup in Lehi should involve fast moisture evacuation because if left in place for long, mold can start forming within 24 to 48 hours complicating the cleaning process further. Although the ever-present mold spores require different conditions to thrive including food sources and the right temperature, only moisture misses in most areas. Therefore, any increase in moisture or humidity levels leads to growth. Our SERVPRO crew uses different equipment to extract water before this crucial period elapses. If the water goes over two inches, we use submersible pumps. In other situations, our portable and truck-mounted extractors handle the task well.

Different kinds of soiling happen during a water spill. The most common form is staining which can arise from rusting of metals close to fabrics and bleeding dyes transferred from non-colorfast materials. Our SERVPRO technicians understand the need for fast action when dealing with stains because waiting too long sets them. In addition to removing them early, we also use the appropriate professional cleaning product because using the wrong one can cause them to set. For example, we never use chlorine bleach on rust stains because it sets them.

Water spreads debris around the property depending on the source. If a faulty appliance such as a dishwasher causes the spill, the resultant debris includes food and detergent remains. Thorough restorative cleaning is, therefore, necessary to eliminate these waste materials. Our SERVPRO crew can use pressure washers to eliminate these remains easily. Our water extractors also have heating capabilities that help ease restorative cleaning.

Cleanup after a water spill requires proper balancing. With help from SERVPRO of North Utah County, you do not have to worry about the steps to take. Call us at (801) 785-5228 any time.

Click here for more about Lehi.

Flood damage from a storm in your Lehi home?

3/18/2021 (Permalink)

Storms can cause a multitude of damage and that is what SERVPRO is trained for.

When your home in Lehi has been damaged from flooding from severe storms, you need the help of a professional restoration company to get your property to its preloss state again. A flooded basement or other damage that exists after a flood or storm can lead to severe damage to your property.

You need immediate Flood damage mitigation for your Lehi home to protect the structure and your possessions inside. Without fast and efficient water removal, additional damage can occur. That is why at SERVPRO we do not waste any time getting to you when you reach out to us for help.

After we have extracted any standing water, we need to dry your structure by removing moisture from the air. SERVPRO techs use two different systems for drying. An open drying system exchanges moist air from inside your structure with the drier outside air. Opening windows and using fans or air movers helps to exchange the air and ventilate your home.

For the best drying conditions, the outside air should have a high temperature and low relative humidity. The difference between the specific humidity of the inside air and outside air is also essential. Before we use an open system, we take measurements to figure out specific humidity for both outside and inside air.

A closed drying system closes off the area affected from the outside air and from areas in your home that are unaffected. We use dehumidification equipment to dehumidify the air inside the home. For a closed system to work, we have to control the indoor environment using dehumidifiers and air movers. It is easier to dry areas that are smaller, so we create a drying chamber by hanging plastic sheeting around affected areas or closing windows and doors. The relative humidity in this drying chamber shouldn’t go higher than 40% RH for the proper drying of porous materials. Air condition can also be used to help dehumidify. If we set up a drying chamber, we can dry items more thoroughly and more quickly.

How to stay safe during a thunderstorm!

3/11/2021 (Permalink)

Thunderstorms can be scary and damaging. Be prepared.

Thunderstorm tips

~Know your area’s risk for thunderstorms. In most places, they can occur year-round and at any hour.

~Create an emergency plan so that you and your family know what to do, where to go, and what you will need to protect yourselves from the effects of a thunderstorm.

~Sign up for your community’s warning system.

~Identify nearby, sturdy buildings close to where you live, work, study, and play.

~Cut down or trim trees that may be in danger of falling on your home.

~Consider buying surge protectors to protect your home, appliances, and electronic devices.

Snow melt can cause flooding in your Pleasant Grove home!

3/3/2021 (Permalink)

Is your home ready for the run-off of winter?

Snow Melt Causes Flooding

Spring is coming soon.  More and more people start heading outside to soak in the sunshine after a long, cold, snow-packed winter. As temperatures rise snow is melting into Utah's rivers and streams, increasing the risk of flooding. Hopefully, it comes in an orderly fashion, but if it warms up too quickly the snow will overwhelm Utah's rivers and mountains causing concern for many homes.  

Follow these tips to help prevent flooding in your home.

  • Check for leaks around your doors and windows.  Especially basement windows in window wells.
  • Keep window wells free from debris
  • If you have flood drains make sure they are clear and working
  • Check the grading around your home and make changes in grading to encourage flooding away from your home
  • Inspect and repair your foundation for cracks before its too late

If you unfortunate and do have water and/or mold damage from flooding in your home call SERVPRO today.  Our trained experts are ready for your call. 

Call SERVPRO today at 801-785-5228

The different categories of water damage.

3/2/2021 (Permalink)

Learn the different categories so you can know what's next if this happens to you.

Category 1 water loss?

 A category 1 water loss is when the water originates from a sanitary water source and does not pose a substantial risk if ingested or inhaled. Some examples of a category 1 water loss: Broken water supply lines. Sink or tub overflows with no contaminants.

Category 2 water loss?

It contains harmful micro-organisms or nutrients for micro-organisms that will help greywater become black water if not attended to too quickly. This type of water is dangerous and only a professional should clean it up.

Category 3 water loss?

 Category 3 water loss involves water that is grossly contaminated and can contain pathogenic, toxigenic, or other harmful agents. Such water may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances.

What comes next:

Water damage restoration is often prefaced by a loss assessment and evaluation of affected materials. The damaged area is inspected with water sensing equipment such as probes and other infrared tools in order to determine the source of the damage and the possible extent of areas affected. Emergency mitigation services are the first order of business. Controlling the source of water, removal of non-salvageable materials, water extraction and pre-cleaning of impacted materials are all part of the mitigation process. Restoration services would then be rendered to the property in order to dry the structure, stabilize building materials, sanitize any affected or cross-contaminated areas, and deodorize all affected areas and materials. After the labor is completed, water damage equipment including air movers, air scrubbers, dehumidifiers, wood floor drying systems, and sub-floor drying equipment is left in the residence. The goal of the drying process is to stabilize the moisture content of impacted materials below 15%, the generally accepted threshold for microbial amplification. Industry standards state that drying vendors should return at regular time intervals, preferably every twenty-four hours, to monitor the equipment, temperature, humidity, and moisture content of the affected walls and contents. 

Broken or leaking water supply lines?

3/2/2021 (Permalink)

A Water Supply Line Can Lead to Flooding and Water Leaks in Your Home.

Most people see that SERVPRO is a flood cleanup and disaster mitigation company and think, "I live in American Fork, I don't live by an ocean or pond or river so the chance of my house flooding is next to nothing."

What most people don't realize is that most of the water damage caused by flooding calls we receive comes from broken or leaking water supply lines. Supply linesare those thin hoses that run to appliances like refrigerators, dishwashers, toilets, water heaters, clothes washers, etc. The quality and price of these hoses vary drastically. Most people opt for the least expensive option without knowing that cheap hoses need to be checked and replaced often. Sudden bursts and slow drips both can cause a substantial amount of damage which requires flood mitigation and sometimes mold remediation. If you haven't checked your supply lines in a while, or ever, now would be a good time to do so.

When your home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

If You Have Water or Flood Damage?

Call us today at 801-785-5228

After a fire: What you can do until help arrives.

2/17/2021 (Permalink)

Call SERVPRO today if you find yourself in this problem!

After any fire damage situation, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting your SERVPRO Franchise Professional.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat, or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat, or water.
  • Don't turn on ceiling fixtures if the ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Work place fire safety!

2/10/2021 (Permalink)

Don't forget these tips if you have a fire at work!

A fire is one of the most terrifying and devastating risks in the workplace which can compromise the safety of the workers as well as the public. If not killed immediately, it can cause serious injuries or even casualties and damages to the property. Hence, fire safety is really important in the workplace and should be a priority. Everyone in the workplace should be aware of fire risks and be familiar with the necessary fire safety information and ways on how to prevent fires.  If you own or manage a business where others work, fire prevention measures are of the utmost importance. For everyone’s safety in the workplace, here are some fire safety tips you can follow.

COMMON FIRE HAZARDS IN AN OFFICE

What is fire safety? Apparently, this is a set of fire safety rules that aim to reduce the damage caused by fire. If you know how to prevent fire, the damages in the workplace and injuries can also be reduced. You should also know the common causes of fire and other important fire safety information.

ELECTRICAL

Most fires are caused by electrical problems such as damaged wiring, faulty equipment, and overloaded plug sockets. Faulty appliances may also cause a fire in the workplace so you should always check if your office equipment and appliances are working properly. Fixing electrical problems immediately should be a part of your workplace fire safety plan.

HEATING

Overheating can also be a cause of a fire. If you have heaters at the office, never leave them unattended or place them close to flammable objects as they can spark a fire. This is why everyone should know the importance of workplace fire safety.

COOKING

Some offices have their own kitchen so the workers can cook their own meals.  Nonetheless, unattended and unsafe use of cooking appliances can cause a fire. To prevent this, the employer should provide safety in workplace tips. Most workplace messages should be organized so everyone can follow them easily and consistently.

WHAT TO DO IF THERE’S A FIRE IN YOUR WORKPLACE

If there’s a fire in your workplace, it can be really terrifying. A lot of people tend to panic when there’s a fire, especially if they don’t know what to do. This is why everyone should know effective ways to prevent fire. During the fire, workers should follow all safety procedures in the workplace. Panicking should not be an option; instead, follow this fire safety precaution.

RAISE THE ALARM

If you’re the one who discovered the fire, you should alert everyone in the workplace and activate the fire alarm. If it doesn’t work, raise the alarm until everyone becomes aware of the fire. Some workers won’t know how to prevent fires so you should call the fire safe center right away. The key to effective fire hazard prevention is taking action and asking for it immediately. Nonetheless, you can use a fire extinguisher but don’t forget to adhere to the fire extinguisher regulations in the workplace.

EVACUATE

Once the fire alarm is on, Get out of the building immediately. Stay calm until you find your way to the fire exit. When you’re outside the building, let your immediate supervisors know that you are safe.

GET TO THE ASSEMBLY POINT

There should be an assembly point that you all agreed upon. That is where you should head to meet your co-workers and check if they are all safe. Wait until the firefighters come and get rid of the fire completely.

IF TRAPPED INSIDE

When your workplace is crowded or if you don’t keep your calm during a fire, there’s a chance of getting trapped inside the building. Also, there may be obstructions that won’t allow you to get out of the building. If you’re stuck in a room, you should find a way to prevent the smoke from coming inside. You may ask if there’s a window and keep calm while waiting for. If you are nervous, you will find it hard to think clearly so you should find ways on how to keep yourself relaxed. Breathe slowly to reduce your heart rate; this can you think more clearly while waiting for the firefighters.

While you’re trapped inside, think about the office fire safety tips and try to follow them. Fire and safety don’t always go hand-in-hand but if you can do any fire safety measure, you can save yourself from any possible danger.

Lehi Businesses Rely on Fast Response!

1/26/2021 (Permalink)

The road is open to your Lehi restaurant after SERVPRO's Emergency water removel.

One of the most rewarding things about running a Lehi restaurant is giving your customers a positive experience every time that they step through your doors. Small disasters can sometimes pose a significant threat to this positive experience, however, and you need to get the mess cleaned up quickly and thoroughly to prevent lasting damages to the building.

Every business owner focuses on cutting out the extra spending, even when it comes to approaching water damages to their Lehi eatery. Most believe that these situations can get taken care of without professional intervention, but this is rarely the case. There are effects and lingering damages that can continue to affect your restaurant long after the initial mess has gotten seemingly cleaned up.

One of the things that you need to consider when it comes to cleaning up a mess like this is the far-reaching effects of water spreading throughout areas of your restaurant. With various flooring materials and drywall, saturation can occur in a brief period which puts a timeline on when the damage must get restored before the material becomes unsalvageable. Our SERVPRO team can say that We’re Faster To Any Size Disaster because that is the commitment that we have made to the clients we serve throughout the area.

Another reason that you should consider our SERVPRO restoration services for the water damage in your facility is adverse secondary effects. Lingering water and moisture can allow mold spores present in the environment to seat and colonize. When running a restaurant, mold damage is one of the situations that could stop your business in its tracks and prove costly to remediate and verify that the health hazard of mold exposure has gotten successfully removed.

Operating a restaurant has many rewarding aspects, but when you sustain water damages in your facility, you need to act quickly to ensure that the problem does not get worse. Our SERVPRO of North Utah County water restoration technicians are standing by 24/7 at (801) 785-5228.

More about the history of this area by clicking.

Snow Covered Roof, Majestic or Dangerous?

1/26/2021 (Permalink)

Not so beautiful anymore...

Did you know one square foot of compacted snow can weigh close to 50 pounds?!! Think about how much weight is sitting on your roof.  Many roofs, especially, older, flat, or structures such as carports, garages, and sheds are not always rated to support this kind of weight.  It is important to remove as much of it as you can safely from the ground.  

** We advise you to review your insurance policy and check with your agent before you have a problem.  Basic insurance policies do not cover the collapse of a structure due to the weight of snow or ice.

Check out this article from Travelers about safely removing snow from your roof before it is too late.

https://www.travelers.com/resources/weather/winter-storms/roof-snow-removal-tips

Beautiful but can be a disaster!

1/7/2021 (Permalink)

Don't let this beautiful disaster happen to you!

Icicles, Mother Nature’s nose drippings solidified by her icy heart. The stalactites of our man-made dwelling caves and mercantile tents. Over the ages, prepubescent children have found numerous uses for our sparkly friends of descending girth, such as target practice for snowballs, swords for ice pirates, and a flavorless popsicle treat that literally melts in the mouth. Though potentially dangerous if trodden beneath, nothing screams the ‘beauty of wintertime’ like the transparent daggers that hang from our rooftops. 
Did you know that Icicles can also be a sign that heat is leaking from your home into the attic and causing ice dams? It’s a good idea to safely check for cracks or gaps in the roof to avoid severe water damage when all the snow and ice begin to melt.

Water Cleanup in your Lehi Clinic!

12/29/2020 (Permalink)

No job is too big for our SERVPRO team.

For all of the patients and regular traffic that your Lehi clinic receives throughout the week, your maintenance and custodial staff work throughout every day and most evenings to keep your facility in top form. When a situation like a water loss incident threatens your building, it might exceed the immediate abilities of this dedicated staff and become something better suited to fast responding certified restoration technicians like ours.

Much more than your obligation to your need for water cleanup to your Lehi clinic facility, you have the patients to concern yourself with when even a modest disaster impacts your building. From the equipment and contents of your business to the hard copies of records and patient information kept in storage there in the facility, water damages can threaten a great deal when left unchecked. Our SERVPRO technicians can respond quickly to an emergency to help you preserve the at-risk items and begin removing the present water from the affected areas.

Our goal is to limit the impact that our services have on your ability to provide your services to the community. With this goal in mind, our technicians minimize our presence and work to provide the most efficient restoration possible so that your clinic can reopen in a short period. We can even offer continued cleaning services on an ongoing basis to ensure the professional appearance of your business in the future.

With water damages, structural components and construction materials are at risk for oversaturation and warping, causing them to fail or require replacement. Our initiative ensures that preservation of these materials takes precedent over unnecessary demolition work to limit the time our SERVPRO team spends restoring your property.

Many might think that water damages on a smaller scale can get remedied easily through the use of conventional cleaning approaches. With how quickly water damage can spread and cause significant problems for your building, you should trust in our SERVPRO of North Utah County emergency response team to efficiently clean up the mess. Call us at (801) 785-5228

Christmas tree safety!

12/21/2020 (Permalink)

SERVPRO can help if you find yourself in this type of disaster.

7 tips for preventing a Christmas tree-related fire

  • Pick a fresh tree
  • Keep the tree watered
  • Keep the tree away from heat
  • Shake the tree
  • Check the tree lights
  • Turn tree off when you’re not home
  • Get rid of your tree soon after the holidays

Winter holiday fire facts

  • Between 2013-2017, U.S. fire departments responded to an average of 160 home fires that started with Christmas trees per year. These fires caused an average of three deaths, 15 injuries, and $10 million in direct property damage annually.
  • On average, one of every 52 reported home fires that began with a Christmas tree resulted in a death, compared to an average of one death per 135 total reported home fires.
  • Electrical distribution or lighting equipment was involved in 44% of home Christmas tree fires.
  • In one-quarter (25%) of the Christmas tree fires, some type of heat source, such as a candle or equipment, was too close to the tree.
  • One-fifth (21%) of Christmas tree fires were intentional. 
  • Roughly three-quarters of Christmas tree fires occurred in December or January.
  • Two of every five (39%) home Christmas tree fires started in the living room.

SERVPRO can help if you find yourself in this type of disaster. 

Learn why SERVPRO ozones!

12/16/2020 (Permalink)

Learn more about Ozoneing on our website https://www.SERVPROofnorthutahcounty.com/

Are you one of the 1.3 million people each year that has had a home fire?  What do you do now?  How will you ever get rid of that smell?  OZONING!  What is ozoning you ask and Why does SERVPRO use it. 

Normal oxygen (O2) is converted to O3, which is commonly called ozone.  It reverts back to O2 in about an hour if the O3 is unused.  This leaves the air fresh and clean because the source of the order has been permanently removed.  And there are no artificial odors so the space becomes free of odors, as nature intended.

Outdoors, nature eliminates odors and microorganisms using UV light and O3.  Indoors, most places receive very little UV light or O3 to help eliminate the odors.  An ozone machine creates O3, or ozone, in a process that utilizes an electrical current.  Ozone sanitizes the air by breaking down odors and microorganisms at their source.

Nature creates O3 as a natural cleaning during thunderstorms, and also from the sunlight striking the earth’s atmosphere.  We have all taken a walk after a thunderstorm and experienced that fresh clean, fresh smell in the air.  That’s O3, or ozone, at work.

SERVPRO of North Utah County also offers a service at our facility where we can ozone specific items like clothing, furniture, or anything that has smoke damage and get it smelling better than new.

First aid basics for the work place everyone should know!

12/15/2020 (Permalink)

knowing these tips can be so helpful in the workplace.

Nosebleeds

Nosebleeds are very common in both children and adults and can be caused by trauma to the nose or simple irritation of the mucus membranes. Do not make a nosebleed victim raise their head or lie down, as this can actually make the bleeding worse. Instead, pinch the nostrils closed for as many as ten minutes, allowing the broken vein in the nose to close.

Cardiac Compressions

Nowadays, the American Heart Association doesn’t mandate that everyone learn rescue breathing—all you have to do is put your hands over the victim’s heart and push, to the beat of “Stayin’ Alive” by the Bee Gees. It’s a simple technique that could mean the difference between life and death, and the American Heart Association’s statistics demonstrate this in stark terms. Consider these facts

  • Approximately 88% of all cardiac arrests do not happen in a hospital or healthcare facility, and nowhere near healthcare professional.
  • A large percentage of cardiac arrest victims appear perfectly healthy just before their attack.
  • It takes approximately 8-12 minutes on average for an ambulance to arrive on the scene of an emergency.
  • Bystander CPR could increase the victim’s chance of survival by as much as 300. 

The Heimlich Maneuver

Not to be confused with CPR, the Heimlich maneuver is supposed to help someone who is choking on a foreign object. First, ask the victim if they are choking; in an emergency situation, the person will usually not be able to talk.

How to Treat Shock

Shock occurs when too little blood circulates to the brain. This means that the brain is not receiving enough oxygen, which leads to a feeling of faintness, disorientation, and dizziness. Shock may occur:

  • after an accident involving loss of blood
  • after a serious infection, with loss of fluids
  • after a serious burn
  • after other accidents that cause loss of fluids or blood
  • as part of an allergic reaction

Stop Heavy Bleeding

If someone is bleeding heavily, they will not be able to form a clot—and they could bleed out. You can stop the bleeding by putting pressure on the wound—ideally with a sterile cloth, although you can also use ripped pieces of T-shirt or anything else you have on hand. Raising the wounded limb over the heart will also help to slow down

Should storms get you worried for your home?

10/28/2020 (Permalink)

You can't always predict what storms are going to do but calling SERVPRO with home damage from a storm is the smart thing to do!

Living in Utah might have you wondering why we too should be ready for when storms come. Utah does not see very many major storms throughout the year but storms should still be something we prepare ourselves for.

Specifically, during the rainy and snow season, we must be extra careful.  After our super dry, hot summers and how often we have wildfires, a lot of the time our mountains are left without the trees and bushes.  We are left more vulnerable to landslides and flash floods from the rain we receive.

When your home is hit by a flood or storm, remember that your local SERVPRO is here to restore your home to its pre-storm condition. We specialize in restoring homes and buildings in a quick and timely manner so that you and your family could go back into your normal routine.

Call SERVPRO at 801-785-5228

Home Fire Tips!

10/19/2020 (Permalink)

This is a before and after of a job we did from a house fire. Rememeber these tips.

Each year more than 2,500 people die and 12,600 are injured in home fires in the United States. But unlike other disasters, home fires can be prevented! It’s important to know this: Fire is fast! There is no time to gather anything or make a phone call. In just two minutes, a fire could kill you. In five minutes, a house could be swallowed in flames. Fire is hot! Heat and smoke could be even more dangerous than the flames. Fire is dark! It can be hard to find your way out of your house in a fire.

BEFORE:

-Create a fire escape plan and practice it twice a year.

-Have smoke alarms in every bedroom and every floor of the house.

-Remind your parents to test the smoke alarms in your house every month.

-Find two ways to get out of each room. A window might be a second way if the door is blocked by fire or smoke.

-Practice feeling your way out of the house in the dark or with your eyes closed.

-Sleep with your door closed. It helps prevent fires from spreading quickly.

DURING:

-Get low and go! Crawl under the smoke to an exit. Heavy smoke and deadly gases collect along the ceiling.

- If you hear a smoke alarm, get out fast! You may only have a few seconds to escape.

-If smoke is blocking the door, use your second way out of the room or house.

-Feel the doorknob and door before opening it. If either is hot, leave the door closed and use the second way out. If you see smoke coming around the door, use the second way out.

-If you do open a door, open it slowly and be ready to shut it quickly if there’s smoke.

-Don’t hide from firefighters! They may look scary with all of their equipment, but they are there to help you.

- Tell firefighters if there are any pets trapped in the house. Don’t try to get them yourself!

-If your clothes catch on fire, stop-drop-roll! Stop, drop to the ground, and cover your face with your hands. Then roll over and over or back and forth until the fire is out.

AFTER:

-Don’t go back into any building unless a firefighter or your parents say it is safe.

Call SERVPRO of North Utah County to restore your home after a fire. We can make it "Like it never even happened."

Commercial pipes frozen? SERVPRO can help.

10/15/2020 (Permalink)

Remember these tips this winter season!!

The colder months are coming and from what we hear it is going to be a cold snowy winter. We live in a colder climate here in North Utah County. Frozen pipes in your business can be a big mess. When pipes freeze, they expand and may burst, leading to major water repairs.

Some helpful tips to prevent frozen pipes:

Water conservationists’ frown on allowing faucets to drip, but letting even a small amount of water to flow through pipes at all times can do a lot to prevent pipes from freezing. A steady drip is all that is needed to keep the pipes free from ice accumulation.

Many pipes do not have proper insulation to prevent them from freezing in cold weather. Pipe sleeves and heating tape can be applied to insulate the pipes. It is also a good precautionary measure to caulk around gaps where cold drafts can affect pipe temperatures.

Shut off any outside water sources that you don't need, especially if you are expecting particularly low temperatures. When a building is left unattended, make sure the thermostat is set no lower than 55 degrees Fahrenheit.

Open cabinet doors under sinks and in storage areas to allow heat from the room to circulate around uninsulated pipes.

Dealing with frozen pipes

Hairdryer – This is one of the safest and most effective ways to thaw a pipe. Open the faucet and then heat the pipe by working back toward the area where the blockage has occurred.

Space heater – A small heater can work much faster than a hairdryer. Simply direct the heater toward the frozen area of the pipe.

Make sure you and your employees know where the shut off valve is located. If you are dealing with frozen pipes or water damage from frozen pipes in your commercial building call SERVPRO as soon as possible.

Our Restoration process!!

10/1/2020 (Permalink)

SERVPRO specialist can help you in any disasters!

When your Pleasant Grove home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. The water removal and water cleanup process is completed by our highly-trained technicians who will document the drying process. This validates that your property has been dried properly and thoroughly.

Our Restoration Process

Every water damage event is a little different and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

  1.  Emergency Contact

When you call us, our consultant will guide you through several questions that will help us respond to your water emergency more quickly and efficiently. This initial contact is an important part of a fast, effective restoration.

  1. Inspection and Damage Assessment

We determine the scope of your water damage at this stage is crucial to developing a plan of action. We inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

  1. Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property which helps prevent secondary water damage and mold growth.

  1. Drying and Dehumidification

We use specialized equipment to remove the remaining water which is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

  1. Cleaning and Sanitizing

Water damage also affects your belongings, like furniture, clothing, and personal items. We can clean restorable items using a number of specialized cleaning techniques. We also disinfect with antimicrobial treatments and remove odors using industrial air scrubbers and fogging equipment.

  1. Restoration

The last step is restoring your home or business back to its pre-water damage condition. The restoration step can be relatively minor, such as replacing a few drywall panels or could include major reconstruction, such as rebuilding entire rooms of a home or business.

What is water extraction?

9/24/2020 (Permalink)

Water damage can be a nightmare. Give SERVPRO a call.

WATER EXTRACTION

When your house has suffered from a flood or if your house has water that you can’t figure out where it is coming from, water extraction is a must-have process to prevent secondary and extensive damage. If water is seeping excessively through the tile flooring or carpet, it could be because of leaking pipes, damaged grounds, or flooding. The cracks and gaps in the floor also allow the rainwater to penetrate underneath the flooring. Drainage issues could be one of the reasons, too.

Water extraction should be performed quickly but it should be done professionally and efficiently. Whether you are looking for emergency water extraction to control the leak or to protect the property, it will be an advantage if you know what water extraction is and how important it is to do the necessary action as soon as possible.

WHAT IS WATER EXTRACTION

What is water extraction? Before you agree on the contract, get to know what it is and why it is important. Water extraction is a kind of process recommended for the removal of excess water from the flooring and grounds of the house or property. It is a tough job that has to be left to professionals only because they have the expertise, the necessary tools and water extraction equipment, and the most efficient methods for water extraction.

The purpose of the water extraction process is to reduce the risk of damages to property, to prevent the growth of molds, and to restore the quality condition of the property. The methods used by the experts include stopping the source of excessive flow of water, draining of water, removal of non-visible water, drying of the grounds, dehumidifying the entire area.

Pumps can be used to pump out the water, and drying systems are used to dry the wall, ceiling, and cavities of the building. A high-end vacuum, on the other hand, is used for water extraction from the carpet. If you do not know how to extract water from the carpet, you can rely on the experts and their high technology methods.

Whether excess water is caused by flooding and natural disaster, or it is because of a bursting pipe underneath the ground, immediate action and attention should be given to your property. Water extraction is your most urgent response to this. Contact the experts at SERVPRO and let the professionals do the job.

Fireman Challenge

9/1/2020 (Permalink)

Bring your family, kids can try the course for free. Come enjoy this event. If you would like to join the event as a fireman please register.

Did you know SERVPRO has a 5013C in place. Helping serve local heroes. Giving back to the community. We have the firefighter combat challenge coming to Utah. Such a wonderful event.   Registration is now LIVE!!!

Do you want to experience the “Toughest 2 minutes in Sports”? Here is your chance! Prices to compete this year are low so this is the perfect chance to try it out! You can compete a few different ways: (All in complete turnout gear and SCBA, but no running on air this year). INDIVIDUAL: $25 A competitor running the entire course. TEAM: 3-5 members, each who runs the course individually and the top individual times are added together. RELAY: $50 3-5 members each who completes part of the course before handing a baton to another member. TANDEM: $30 A pair of competitors each of whom completes roughly half the course.

What fire suppression system do you have?

8/13/2020 (Permalink)

No job is to big for SERVPRO!!

If you are using foam fire suppressants in your fire protection system.  They are a leading company in the distribution of foam for fire protection in the world.  Foam is an effective fire protectant for challenging fire hazards in industries such as the military, airports, petrochemical plants, and power plants.  There are many different types of foam fire suppressant products available from high expansion to Class A foams to name a few.

High Expansion Foam

As stated above, there are several types of foam and they all have their different uses.  High expansion foam is one of the types of foam used in the market today.  Facilities would choose this type of foam if they need a large volume of fire protectant that can fill a space in a hurry.  Facilities such as airport hangars have large open spaces that may need to be protected in a hurry so having a fire protectant that can fill that space rapidly becomes important.  This type of foam is used often in the event of Class A fires and also flammable liquid fires.  Normally running at a concentration of 2%, they have a high expansion foam that can be used in a variety of applications.  They also have a medium and low expansion foam as well that can be used depending on the specific hazard that is being protected.

Class A Foam Concentrates

Class A foam concentrates are used in many different firefighting applications.  They mix the foam with water which will help suppress Class A fires.  Class A fires are fires that deal with solid materials such as wood, paper, and or textiles.  Their Class A foam concentrate also has specific properties that when combined with water allow it to cling better to surfaces which minimize runoff and reduce the amount of water needed to extinguish the fire.  This makes it a more environmentally friendly foam concentrate than some of the other products on the market.

Is there black mold in your commercial building?

8/4/2020 (Permalink)

Black mold is serious...give SERVPRO a call today.

The growth of mold and mildew will always be a big issue for property owners. They can destroy the integrity of one’s property, but what is black mold? In a nutshell, it is made up of several species of toxic mold that thrives in humid environments but most professionals focus on specific type: Stachybotrys chartarum. It can be recognized by their greenish-black color on the surfaces they grow on.

How dangerous is black mold? 

BLACK MOLD SIGNS 

It is important to note, though, that not all types of mold are toxic. But this doesn’t mean that you should ignore their presence. It is crucial to identify the typical signs of black mold infestation.

COLOR

The first tell-tale sign is its color. It can be distinguished by its black or greenish-black hue. There are certain species, though, that manifest with a grayish color and a powdery texture.

TOXIC BLACK MOLD 

Aside from the visual cues as your toxic black mold grow in clusters, you can also identify that there is black mold growth in your home with its strong distinguished odor. The smell can be pretty hard to miss, but we certainly recommend getting the help of a professional when in doubt.

Here at SERVPRO we can help get your commercial building back to the way it should be...mold-free. We can test to make sure we know what mold we are dealing with and help to get rid of it the correct way. 

Top reasons to choose SERVPRO

7/29/2020 (Permalink)

We at SERVPRO understand the stress a hardship in your home can cause and our staff is there to make it as easy as possible.

You may be wondering why you should choose SERVPRO of North Utah County instead of one of the other dozens of restorations companies, let us tell you why:

  1. 38+ Years Experience in the Industry

- Owners Libbie & Tom Hamman opened their first franchise over 38 years ago after they experiences not one but two kitchen fires.  They have been leading the way since!

  1. Respond Immediately when you need us most.

-Home emergencies don’t wait for regular business hours and neither do we. SERVPRO of North Utah County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day, or night.

  1. Qualified Technicians and Team Members

-Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following: IICRC training, Employee Certification training, E-Learning programs, and Continuing Education Classes.

  1. We are ready and equip to handle any loss whether it be small or large
  • SERVPRO of North Utah County is ready to handle your loss whether it is a water loss caused by a leaky dishwasher in your home or water loss in your commercial business caused by fire sprinklers throughout the entire structure.
  1. We understand the stress of a loss in your home
  • We at SERVPRO of North Utah County understand the stress a hardship in your home can cause and our staff is there to make it as easy as possible. Our technicians know it is your house but treat it with respect like their own.  Our hope is to take that stress from you and make it “Like it never even happened.”

Call SERVPRO of North Utah County Today  801-785-5228

Fire and smoke damage do's and don'ts

7/21/2020 (Permalink)

Rememeber these do's and don'ts and let SERVPRO help you.

While fire damage restoration is better left in the hands of professionals, there are some things you can do on your own. Take note, however, that DIY fire restoration is something you want to do only when the severity of the fire and smoke damage is small.

Fire damage can be a devastating experience both for home and business owners. Fire damage is difficult to overcome and repair, but there are simple things you can do to motivate the process. When you’re wondering what to do after a fire, here’s a look at things to do (and things not to do) during the fire restoration process.

DOS FOR FIRE DAMAGE RESTORATION

Your checklist for after a fire should contain certain non-negotiable tasks, including:

  • DO contact a certified restoration specialist: Make sure you immediately contact a certified fire and smoke restoration professional for remediation services
  • DO turn off utilities: Turn of water, electricity, gas, and any other utilities until a professional can evaluate if any of these systems were damaged during the fire.
  • DO break out the vacuum: A professional should provide service, but you can enhance the professional’s chances of success by doing the first pass on your own. Use a vacuum with a brush attachment and go over your upholstered furniture. Your furniture will look better as soon as the soot is removed. Also, cover your furniture with a sheet if you need to sit on it while waiting for professional help. This will prevent the soot and ash from grinding into your upholstery.
  • DO address your carpets, floors, and countertops: Give similar treatment to your carpets. Vacuum them for an immediate and superficial improvement over the damaged state. It will help prevent soot from grinding deeper into the carpet’s roots. Countertops and hardwood floors should be wiped clean to prevent the soot from deeply staining and clinging to the surfaces.
  • DO check your appliances: Your utilities should be off. Make sure to empty your freezer and refrigerator, and leave the doors open to prevent mold and mildew. Likewise, winterize your plumbing and drain your hot water heater and boiler. In the absence of heat during the fire damage restoration process, fluids can freeze and cause burst pipes and other damage.
  • DO take care of pets: Remove pets from your fire-damaged home. Lingering soot and smoke can be harmful to them.

DON’TS FOR FIRE DAMAGE RESTORATION

Your checklist should also include several things to avoid at all times, including:

  • DON’T use your AC, heater or electronics: Wait until a professional arrives on the scene — same with electronics like the television, computers, and DVD players. Turning on electronics can create greater damage.
  • DON’T clean walls or clothing: Also, do not clean walls, ceilings, and other similar surfaces, and wait to clean your clothing and similar garments. A professional should examine them first and provide advice.
  • DON’T eat leftover food: Never eat anything that was in the home during the fire. It is most likely not safe to consume due to contamination from smoke, soot, or contaminants introduced to the environment when the fire was being extinguished.
  • DON’T wipe away powder from extinguishers: Forgo trying to clean up any staining from the powder discharged by a fire extinguisher. It is best to let professionals guide the cleanup of these areas.
  • ALWAYS CALL AN EXPERT
  • If you’re wondering what to do after a fire, it’s always tempting to start the cleanup process immediately and do as much as possible. The best course of action is to hire a certified professional to provide expert knowledge and service. The situation requires specialized tools and knowledge that only a professional can provide. A trusted professional will offer an after-fire checklist that will help speed along the fire and smoke damage cleanup process. Consulting a professional will help you restore your property back to like-new condition as quickly as possible.

Why is there water in my basement?

7/16/2020 (Permalink)

Don't panic call the professionals.

You walk down to the basement and turn on the lights — and you see water coming in. This is a challenge that is most likely to occur during springtime, so don’t be surprised if you have this experience in March, April or May when the weather is rainiest. This can happen in an unfinished basement, but cleanup and the related challenges are even more intensive when you have a wet basement that’s also finished with wet carpet, wood or tile.

When you do have water coming in a basement, it is important first to identify the reason for a wet basement floor — which will help you prevent it from happening again. It is equally as important to know how to clean up water in a basement so there’s no lasting damage.

REASONS YOU SEE WATER IN YOUR BASEMENT

When you have water coming in a basement, there is a long list of places to check for the leak. Here is what you should look for first:

  • Window Well: It is always nice to have windows in your basement, so you can enjoy a little bit of natural light. Groundwater and rainwater can accumulate, though, and make it more difficult for the integrity of your window wells to hold up. Examine your window wells for signs of leaks, and also check your gutters and downspouts. Overflowing gutters and downspouts can often lead to leaky window wells as water collects around the foundation of your house.
  • Honeycomb: If poorly mixed concrete was used to create your basement walls, honeycomb-like air pockets could form and allow water to leak in. You should be able to see these honeycomb formations, and they are relatively easy to treat as part of your basement waterproofing process.
  • Water Pipe Conduits: Water pipes need holes to get into your basement. These holes are typically sealed with a water plug, but those plugs only go so deep — about two inches on average. There may be a gap between the plug and the opening that allows for water to gather and leak into your basement.
  • Floor Drains: Water backups related to your own drain system or even the municipal water supply may lead to flooding up through your floor drain. Your basement’s waterproofing system should include a filter that draws this type of water away from your home. If you have one, and you are still experiencing water backups in your basement, it may be time to have the system serviced and checked for problems.
  • Wall Leaks: This is a challenge mostly in older homes. Water gathers in low spots after the soil settles over time. This lower settling level allows for water to begin leaking over the top of the wall of your basement. Water may also leak in through cracks in the middle of your walls, which is one of the more severe basement leaks. Middle-of-the-wall leaks appear because of massive pressure buildups in the ground and water pushing against the wall over time.
  • Sewer Pipes: Smaller sewer pipe leaks are the most difficult to deal with because they can go undetected for so long. You may first notice a sewer pipe leak of this variety by seeing stains on walls below the drain, ceiling staining or even signs of mold formation.
  • Floor Cracks: Basement floor cracks are often the result of a home settling over time. As your home settles, water begins to collect in spaces underground, applying pressure to your basement floor. Water can then leak into your basement through these cracks, or it can even enter as humidity that creates mold and mildew.
  • Sump Pumps: Sump pumps can fail for a number of reasons, including but not limited to poor installation, maintenance needs, clogged or frozen discharge lines, power failure, etc. A backup sump pump can help prevent leaking in most cases.

WHAT TO EXPECT WHEN YOU CALL A PRO

A professional can arrive at your home, assess the damage and make recommendations about the best course of action. A professional also has the experience and tools needed to navigate the situation safely and ensure you get the quickest, most effective solutions for your unique situation. Not only will SERVPRO know how to dry a wet basement, but they can also provide solutions that help prevent future issues and long-term damage.

Faster Water Cleanup

7/15/2020 (Permalink)

Let us at SERVPRO be your number 1!!

When your home becomes a victim of a disaster that is spreading quickly throughout the property, you want to know that a phone call can retrieve experienced professionals with the ability to clean up the mess before your home becomes irreparably damaged. You need effective solutions to the water loss incident fast, and our franchise professionals can respond quickly to offer real-time results to the emergency in progress.

When a water disaster occurs, you need prompt water cleanup services. Many homeowners can quickly discover that recovering their home from substantial water loss situations can be overwhelming, and even stopping the source of the damage can prove problematic. For example, many residents have shut off valves for the water supply into the plumbing for their home, but few know where this shut off is, let alone how to access it if it is not out in the open. In these scenarios, you need a professional crew that can arrive shortly after you call with the expertise and experience to shut off the source of the water damage and begin effective strategies to preserve the property through extraction, drying and cleanup efforts.

Our SERVPRO professionals are a wise choice for restoring your home and mitigating the initial loss you could experience due to our commitment to having highly trained technicians available to our customers. Through the steps required to obtain the water restoration certification through the industry standard-setting organization IICRC, to our continued online and in-house educational opportunities, we can offer technicians prepared for a wide range of potential effects from significant water loss incidents to a property.

You often do not have the time to spare to get the damage and excess cleaned up when facing water loss incidents on the property. Instead of spending valuable time clicking through reviews on the internet, you can trust in the fast response and vast experience of our SERVPRO of North Utah County water restoration specialists. Give us a call anytime that you need us at (801) 785-5228.

Utah wildfires!

7/4/2020 (Permalink)

Be safe with these Utah wildfires.

Are you one of the homes that are near these Utah wildfires?  Does your home smell like smoke? How will you ever get rid of that smell?  OZONING!  What is ozoning and how does it work?

Normal oxygen (O2) is converted to O3, which is commonly called ozone.  It reverts back to O2 in about an hour if the O3 is unused.  This leaves the air fresh and clean because the source of the order has been permanently removed.  And there are no artificial odors so the space becomes free of odors, as nature intended.

Outdoors, nature eliminates odors and microorganisms using UV light and O3.  Indoors, most places receive very little UV light or O3 to help eliminate the odors.  An ozone machine creates O3, or ozone, in a process that utilizes an electrical current.  Ozone sanitizes the air by breaking down odors and microorganisms at their source.

Nature creates O3 as a natural cleaning during thunderstorms, and also from the sunlight striking the earth’s atmosphere.  We have all taken a walk after a thunderstorm and experienced that fresh clean, fresh smell in the air.  That’s O3, or ozone, at work.

SERVPRO also offers a service at our facility where we can ozone specific items like clothing, furniture, or anything that has smoke damage and get it smelling better than new.

Did Your Business Have Water Damage?

6/29/2020 (Permalink)

No job is too big for SERVPRO!!

Water damage is one of the most challenging issues that a property owner can face because of different factors. First, they can cause severe damage to one’s establishment and belongings when left unresolved. Second, it can cause the growth of mold.

WHAT IS WATER DAMAGE?

In a nutshell, it is the type of damage done on a structure and the belongings within due to excessive moisture and collected water. This usually happens in least-visited spaces of the establishment where water can collect without notice. They are also usually the lowest depths of one’s property like crawl spaces and basement.

Here is some equipment that might be needed for water damage…

AIR MOVERS

As the name suggests, it is an equipment used to move air, but in its process, it actually helps dry water-damaged flooring and surfaces by forcing moisture to evaporate more quickly.

DEHUMIDIFIERS

Another piece of equipment that can help in water damage restoration is the dehumidifier since it is specifically designed to deal with excessive moisture. Aside from that, it can also help maintain the humidity of an area to a set level.

AIR SCRUBBERS

You would probably have to deal with airborne contaminants as well, especially if you can smell the musk of mold in the air. You will need an air scrubber for that which filters out any particles in your indoor air.

RESTORATION MOISTURE METERS

Finally, you will need a restoration moisture meter. It is a device that gauges the severity of water damage on a surface or an area by assessing the moisture present. It is a must for you to have if you’re planning to do all the restoration on your own.

Here at SERVPRO we have all this equipment to help get your business back up and running and leave it “Like it never even happened.”

Removing Smoke Odor From Home!

6/11/2020 (Permalink)

Smoke odor can be so frustrating. Let SERVPRO help.

SMOKE ODOR – WHAT CAUSES IT?

Obviously, the smell of smoke is caused by a fire. There’s truth in the saying “where there’s smoke, there’s fire,” after all. Now, the smell of smoke could be caused by a fire in your kitchen because you forgot to turn off the stove. It could be burnt food because your partner can’t cook to save his/her life. It could be smoke from a cigar or cigarette.

It can even be from your neighbor who is nice enough to burn something right outside your open window. It doesn’t really matter what the source is (though you do need to locate the source for safety purposes, ok?) because it all comes down to one thing – the smell sticks to your house and belongings like glue. And eliminating that smell is just a small part of the problem.

Any kind of smoke that is caused by burning carbon-based materials such as wood, paper, oil, gas, or food can produce carbon monoxide. If you don’t know this yet, this is an odorless, colorless gas that can be harmful.

HOW TO ELIMINATE SMOKE ODOR IN HOUSE

When it comes to smoke odor removal, there are several options available. Some may use scented candles, air fresheners, and sprays to get rid of smoke odor or any kind of unpleasant smell.

However, they’ll soon realize that there is only so much scented candles or sprays can do for the problem. In fact, they can make matters worse, as they simply combine with the smoke smell and leave behind something quite unpleasant. Even opening your windows and letting fresh air in won’t be getting rid of the smoke odor completely.

A lot of people believe that a good scrub will be enough to get rid of the smell of smoke in a house. And they’re right in a sense. You can scrub your walls plus your ceilings with ammonia and water to get rid of the smell of smoke, especially if it was just a small amount and the room wasn’t exposed too long to the smoke. You probably won’t be able to smell it anymore. However, it won’t be cleaning something more important – the air you breathe.

Vinegar and baking sodas are natural odor neutralizers and another good option. You can place some vinegar in the room and baking soda in the carpet to start eliminating the smell of smoke. It’s going to work but it’ll take time and several repeats to get the smell completely out.

While using these may be tedious, they’re a lot cheaper than choosing a professional. In fact, if the smoke particles have had time to sink into the upholstery, curtains, and even your clothes, washing them with vinegar and baking soda is your best bet.

But vinegar and baking soda still leave one problem behind – the remaining invisible-to-the-naked-eye smoke particles still hanging around in the air. Plus, since you used ammonia in cleaning the heck out of your walls and ceilings, you may have now added chemical fumes to your indoor air. The world is such a scary place, ain’t it? But there’s no need to panic. Take a deep breath (or not) and calm yourself. There is a way out of this dilemma.

THE REAL SMOKE ODOR EXTERMINATOR

     While all the other solutions we gave are handy, they won’t completely clean your environment of gases and chemical fumes. The next step to ensure that your indoor air quality is top-notch is to have SERVPRO come in with air scrubbers.

What is an air scrubber? Well, it’s a portable air filtration system that makes use of a series of filters to capture contaminants in the air and recirculate the clean air in an enclosed space. Air scrubbers come in a variety of sizes with different features and capabilities. But most of them will operate using the same basic principle – the motor will power a blower or fan that will draw in the air, letting them pass through the filters. The first stage is the pre-filter stage where the large particles in the air are trapped. The second stage will contain a carbon filter that captures the gas and vapor molecules – the odors that we smell including the harmful smoke particles in the air. The third and final stage is the primary filter which is a HEPA (high-efficiency particulate air) filter, able to capture 99.97% of particles in the air that can be as small as 0.3 micrometers.

Once it passes through all three filters, the decontaminated air will be exhausted. What all that means is that the smell, as well as the source of the smell, is completely eliminated. It’s not masked. It’s also not just decreased to undetectable amounts, it’s completely gone.

Take note that an air scrubber “scrubs” the air. Any smoke particles that get trapped in the surfaces of walls and inside fabric will remain there. Which is why you’ll still need to use a little elbow grease to wash away the smell of smoke on your belongings.

Aside from the fact that an air scrubber will clean your air of smoke particles, are there any other benefits of having them? Good question. There are, actually. First of all, using an air scrubber gets your air clean in a few minutes.

The second benefit is that it doesn’t only filter out smoke odors. It also filters out mold, dust, pollen, and pet dander. Any particles that could potentially trigger any allergies are eliminated along with the smoke. And the ultimate benefit of an air scrubber is a simple fact that you can “clean” your air every so often. Indoor air pollution is no joke.

Flood Damage Checklist

6/3/2020 (Permalink)

Take the correct steps when you have a flood in your home.

Flood damage to home or business can be devastating and extremely costly. Restoring a flooded basement alone can already cost individuals and families $500-$10,000, depending on the floor area. If the entire house has been flooded, the National Flood Insurance Program (NFIP) provides a flood damage simulator which estimates that for 1-4 inches of water, flood damage repair can cost around $7,800. For 9-12 inches of water, it’s $18,930, and for 18 inches, prepare for $26,285!

QUICK ACTIONS FOR FLOOD DAMAGE RESTORATION

The first 24 hours after flood invaded your home or property is very crucial in preventing further damage. Once the water subsides, it’s time that you take immediate action.

DOCUMENT THE DAMAGE

Before you move, change or repair anything, take photos or a video of your damaged home. This is very important especially if you are filing for an insurance claim. Making repairs before documenting the extent of damage can potentially decrease the extent of your coverage.

CONTACT FLOOD INSURANCE PROVIDER IMMEDIATELY

If your home has been seriously damaged, you may need the help of a professional flood damage repair company. Your goal is to remove water and dry everything as soon as possible to prevent mold build-up, rotting and other problems.

ASSESS THE DAMAGE:

Wallboard and drywall act like a sponge and are very susceptible to water damage. Foam sheets of insulation should be hosed off and dried, furniture was taken out to dry under the sun completely (otherwise, they may warp and crack), and floor coverings were taken out as well.

SERVPRO of North Utah County is well-versed in dealing with water damages. We have helped commercial properties in the Silicon Slopes as well as residents of Lehi remove water and prevent the risk of secondary damages like mold or mildew buildup. We are just a phone call away and are local to the area which reduces our call out times.

One of the difficulties with water damage is that moisture can seep into crawlspaces or cracks and reside there unnoticed for days, weeks or months. Using state-of-the-art moisture detectors and our commitment to providing the very best service we are here to ensure your water damage issue is dealt with effectively and efficiently.

All of our technicians live and work right here in Lehi and the surrounding area. So we have experience in dealing with unique residences as well as commercial businesses. Call us today for a professional inspection, remediation, and restoration service from an award-winning business.

Be Certified Clean!!

5/20/2020 (Permalink)

Be SERVPRO Cleaned!!

The world has changed what it means to be clean, so let customers and employees know that SERVPRO, the nation’s #1 choice in cleanup and restoration, was there with a higher cleaning standard, Certified: SERVPRO Cleaned.

As your favorite stores and businesses are beginning to open up their doors, we are offering them an additional step to help ensure your confidence with a higher cleaning service.

Our new Certified: SERVPRO Cleaned program is a weekly viral pathogen cleaning service,
designed just for your business.

Spring flooding can happen fast!

5/5/2020 (Permalink)

Don't let there be a spring flooding disaster.

It’s been a smaller winter this year. But flooding can still happen. What will follow is anyone’s guess, will May warm up quickly or will it stay cool?  Either way Utah is known for flooding from St. George to Moab, up to Logan and everywhere in between.

Many homes are at risk for flash flooding if the weather warms up fast.  Utah also experienced an active fire season last year which as created many burn scar areas.  Experts are expecting to fill most of our reservoirs and as always to have full, quick, powerful rivers which can lead to dangerous situations and flooding.

 Follow these tips from FEMA to prepare and reduce your risk.

BE FLOODSMART – REDUCE YOUR RISK

A flood does not have to be a catastrophic event to bring high out-of-pocket costs, and you don’t have to live in a high-risk flood area to suffer

  • The time to prepare is now. Visit ready.gov/floods for more on family preparedness for flood and other emergencies. There are a number of steps individuals and families can take to better prepare themselves for flooding and reduce their risks. Remember to have a family evacuation plan, put an emergency kit together, and keep important papers and valuables in a safe, dry place. Gather supplies in case of a storm, strengthen your home against damage, and review your insurance coverages.
  • Only flood insurance covers flood damage. Most standard homeowners’ policies do not cover flood damage. Remember: it typically takes 30 days for a new flood insurance policy to go into effect, so get your policy now. Flood insurance is also affordable. An average flood policy costs around $600 a year and rates start at just $129 a year for homes in moderate-to-low-risk areas.

Visit floodsmart.gov (or call 1-800-427-2419) to learn more about individual flood risk, explore coverage options, and to find an agent in your area

If you experience damage from flooding call SERVPRO as soon as possible and let us help you minimize the damage and cleanup.  We will make it “Like it never even happened."

801-785-5228

Tips during a power outage in your Lehi home!!

4/28/2020 (Permalink)

Don't let power outages stress you out, be prepared.

Power outages are incredibly common.  Surprisingly, power outages are even getting worse in the USA.  According to Inside Energy, the annual average of power outages doubles every five years! The reason for this has to do with aging infrastructure, more frequent storms, and problems sustaining the electric grid as populations grow.

Few people are prepared for them and even fewer people know what to do if the power goes out.

Steps to Take Immediately After the Power Goes Out

Step 1: Turn On Your Emergency Lights

Make sure your emergency lights are somewhere accessible in case you have to find them in the dark.  Ideally, keep a flashlight in each room of your home.

In general, it is better to use battery-operated lights instead of candles because of the fire risk.

Step 2: See If Your Neighbors Have Power

If your neighbors still have electricity, then the problem is likely inside your home.  Start by checking the main fuses or circuit breakers to see if they have blown.

Step 3: Check the Extent of the Problem

If your neighbors also don’t have electricity, you’ll want to see how wide-spread the problem is.  You can do this by calling your power supplier.  It might take a while to get through to them if a lot of people are trying to call.

You can also try calling friends who live nearby to see if they have power or not.

Step 4: Contact Family Members

During large power outages, stoplights and streetlights can go out too – making it unsafe to drive.

If your family members aren’t at home, get in contact with them.  It might be best for them to remain at their current location until it is safer for them to come home.

Note that your family should have a contact plan in place.

Step 5: Unplug Appliances

When the power comes back on, it can cause a huge power spike which may damage electronics.

Hopefully all of your sensitive electronics are on surge protectors.

Even if they are, it is still smart to unplug all of your sensitive (expensive) electronics from the wall so they don’t get damaged when the power comes back on.

Step 6: See if Water is Safe to Drink

When the power goes out, water treatment centers might not work.  You could still have clean-looking water coming from the tap, but it might not be safe to drink!

Call your local authorities to see if the water is safe to drink.  Or, you can listen to your emergency radio to see if there is a “boil alert” in place.

**If you are unsure whether the water is safe to drink, always play it safe!  Treat water before drinking it or use bottled water.

Step 7: Keep Fridge and Freezer Closed

According to Ready.gov, food kept in an unopened refrigerator will stay cold for about 4 hours.

A full freezer will keep its temperature for about 48 hours. You can learn more about this on their food safety page.

Step 8:  Save Your Phone’s Battery

Turn off any power-consuming apps on your phone to save its battery.  Do this even if you have a solar charger because you might not always be able to charge it.

Step 9: Stay Cool (Summer Power Outages)

If the power outage occurs during a heat wave and you have health conditions, then you might need to evacuate your home to a cooler location, such as a shopping mall or church.

Step 10: Stay Warm (Winter Power Outages)

If the power outage occurs during winter, now is the time to start using your emergency heating method.  A wood stove is my personal favorite off-grid heating method.

Be cautious about using generators, camp stoves, or grills for heating as they can cause carbon monoxide poisoning.

You can get some passive solar heating during the daytime by keeping all curtains closed except those on south-facing windows.  Close all drapes at night to trap some heat, and line windows and doorways with towels to prevent heat from escaping.

What you can expect when you call SERVPRO with a water loss!

4/7/2020 (Permalink)

Don't let water damage intimidate you, call SERVPRO to help.

The restoration process begins as soon as you pick up the phone to call us.  SERVPRO is available 24 hours a day, 7 days a week for your water emergencies whether you have a small water loss like your washer leaked or a large loss where you come home to several inches of water filling your basement.  Whenever you are dealing with water in your home it is important action is taken ASAP.  The longer the water sits the more damage it causes and the more dangerous it can be.

Water damage in your home can be very stressful and cause a lot of chaos.  Feel confident when you call SERVPRO knowing that our technicians have the training specific to water damage and the experience needed to get you through this stressful time.  Water Damage is the cornerstone of our business.

What should you expect when you call SERVPRO? When you call we will ask you several questions regarding your water loss.  These questions will help us be prepared with the equipment, resources, and number of technicians needed.  Be prepared to answer these questions when you call:

  • Your name and contact information
  • Your insurance information (including agent name) if applicable
  • The street address of the damaged home
  • When did the flooding/water damage occur?
  • What caused the water damaged, (if known)?
  • Is there electricity available for our use?

When SERVPRO arrives at your home they will do a detailed inspection including a damage assessment.  At this point our technicians are trying to determine the extent of the damage and develop a plan of action.  We will check for the source of the moisture and make sure it is stopped before the restoration process and drying can begin.  We will then determine the contamination level of the water

  • Category 1: “Clean Water”
  • Category 2: “Gray Water”
  • Category 3: “Black Water”

After this category of the water has been determined SERVPRO can them go forward with our plan of action and begin the cleanup process.

Rebuilding After Flood Damage in your Lehi Home.

4/7/2020 (Permalink)

We at SERVPRO take pride in our work!

Disasters can cause significant damage and lingering effects within your Lehi home. With flooding that can be common to the area throughout certain times of the year, these disasters threaten your home with extensive water damage, but also the possibility of contamination and health hazards. Often flooding occurs from rising water levels, and this high volume of water can impact wastewater facilities and sewer systems on the path to your home, for example, which can cause health risks for those exposed to these contaminated floodwaters.


A risk assessment and inspection get performed on your flood damaged home initially when you contact our IICRC-certified restoration technicians. We utilize this information to determine the threats posed to the occupants of the house and our professionals on site, as well as getting a general idea of the structural concerns and irreparably damaged areas of the property that must get removed to proceed with the restoration process.

Rebuilding after a storm or flood in your home requires professionals with the knowledge both in structural integrity and reconstruction as well as technicians with the expertise to restore areas of your home without unnecessary demolition. This fine line between preserving and reconstructing is a determination made by both our experienced SERVPRO technicians on site and our contracting division responsible for the reconstruction and replacement of removed structural elements.

Areas of your home must get removed in these situations regardless when exposed to flood water that heavily soils and potentially contaminates areas of your home. Carpeting and drywall are often among the most frequently removed of these materials, and our SERVPRO contractors can quickly replace these removed elements once the area gets cleaned and dried thoroughly.

Flood damages in your home often lead to the removal of heavily damaged structural components and materials, but our SERVPRO of North Utah County professionals can help you quickly rebuild and restore the effects to your property. With our comprehensive approach, our team can offer mitigation, reconstruction, and restoration services to our customers to save time and money. 

Are you prepared for an earthquake?

3/31/2020 (Permalink)

Storms are unpredictable. Be prepared

Living in Utah might have you wondering why we too should be ready for when storms come. Utah does not see many major storms throughout the year but storms should still be something we prepare ourselves for. With the latest earthquakes, we really should be making sure we are prepared. 

When your home is hit by a flood or storm, or earthquake remember that your local SERVPRO is here to restore your home to its pre-storm condition. We specialize in restoring homes and buildings in a quick and timely manner so that you and your family could go back into your normal routine.

We are Cleaning Experts

3/24/2020 (Permalink)

Let SERVPRO help you

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of North Utah County

Have SERVPRO of Provo come clean your home or business to keep you safe from the COVID-19.

3/17/2020 (Permalink)

Don't let COVID-19 get to you!

  • We can help minimize the spread of germs with proactive cleaning! At SERVPRO, we’re trained to adhere to the highest cleaning and sanitization standards, making us the #1 choice for cleanup and restoration. Call SERVPRO of Provo to see how we can help clean your home or business.
  • Stop the spread of germs with a professional cleaning for your home or business. 

 COVID-19

  • Wash hands
  • Avoid touching face
  • Clean and sanitize house
  • Clean and sanitize office

Do Storms In Utah Make You Nervous?

3/17/2020 (Permalink)

Choose SERVPRO for all your home damages!!

Utah Storms

Living in Utah might have you wondering why we too should be ready for when storms come. Utah does not see many major storms throughout the year but storms should still be something we prepare ourselves for.

Specifically during the rainy season, we must be extra careful.  After our super dry, hot summers and how often we have wild fires, a lot of the time our mountains are left without the trees and bushes.  We are left more vulnerable to landslides and flash floods from the rain we receive. Also after big winters and melt off can also cause  flooding and water damage. 

When your home is hit by a flood or storm, remember that your local SERVPRO is here to restore your home to its pre-storm condition. We specialize in restoring homes and buildings in a quick and timely manner, so that you and your family could go back in to your normal routine.

Have SERVPRO come clean your business or home today to keep you safe from the Coronavirus.

3/16/2020 (Permalink)

Keep safe from COVID-19!!

  • We can help minimize the spread of germs with proactive cleaning! At SERVPRO, we’re trained to adhere to the highest cleaning and sanitization standards, making us the #1 choice for cleanup and restoration. Call SERVPRO of Utah County to see how we can help clean your home or business.
  • Stop the spread of germs with a professional cleaning for your home or business. 

 COVID-19

  • Wash hands
  • Avoid touching face
  • Clean and sanitize house
  • Clean and sanitize office

Do you have smoke smell in your home? Let the professionals take care of it.

3/12/2020 (Permalink)

Don't let smoke damage ruin your day!!

Are you one of the 1.3 million people each year that has had a home fire? How will you ever get rid of that smell?  OZONING!  What is ozoning and how does it work?

Normal oxygen (O2) is converted to O3, which is commonly called ozone.  It reverts back to O2 in about an hour if the O3 is unused.  This leaves the air fresh and clean because the source of the order has been permanently removed.  And there are no artificial odors so the space becomes free of odors, as nature intended.

Outdoors, nature eliminates odors and microorganisms using UV light and O3.  Indoors, most places receive very little UV light or O3 to help eliminate the odors.  An ozone machine creates O3, or ozone, in a process that utilizes an electrical current.  Ozone sanitizes the air by breaking down odors and microorganisms at their source.

Nature creates O3 as a natural cleaning during thunderstorms, and also from the sunlight striking the earth’s atmosphere.  We have all taken a walk after a thunderstorm and experienced that fresh clean, fresh smell in the air.  That’s O3, or ozone, at work.

SERVPRO also offers a service at our facility where we can ozone specific items like clothing, furniture, or anything that has smoke damage and get it smelling better than new.

Maintenance on your dish washer can lower your risk of water damage to your American Fork home!!

3/11/2020 (Permalink)

Don't let your dishwasher cause you a water loss!!

The dishwasher in your American Fork residence certainly has made life a little easier than the tiresome hours that used to get spent in front of the sink hand cleaning every specific dish. While this appliance has offered much regarding efficiency and convenience, it is not entirely devoid of potential problems and threats to your home if it is not properly maintained.

One of the greatest risks that homeowners face with an aging dishwasher is water damage in their American fork home. From the simplest of mistakes that any user could make to the literal degradation of the working parts that seal and operate your appliance, water damages are possible at any time. Avoiding these circumstances might seem impossible, but you can limit the possibility with some routine maintenance and repairs.

Many homeowners have this low appreciation for the appliances in their home, so much so that they react to the problems that their machines experience rather than checking them regularly for routine wear and tear concerns. Even an annual inspection can help to identify risks and potential problems and help you to avoid these concerns before they turn into substantial water loss events.

Sometimes, however, the dishwasher is not always the problem. User error has attributed to many water loss incidents in local homes as well, where the appliance did not get entirely closed or wedged open as the washing and rinsing cycles run. Several gallons of water can drain out onto the floors of the kitchen at this point, demanding immediate attention from competent restoration technicians like our SERVPRO team.

While initial assessment of the damage, however it originated, is critical to determining what must happen to restore it, this is a precursor to the work that must occur in that first visit. Extraction and even initial drying efforts can help to limit the widespread damage that weakens the structural elements of your home. Fast response from our SERVPRO technicians can help to reduce or even eliminate swelling and irreparable damage to flooring materials in this affected area of your home.

It might seem like there are so many threats to your home that are out of your control. Dishwasher concerns leading to water damages can often get avoided with the right precautionary measures and preventative maintenance, however. If you have a water emergency or require clean up services in your home, do not hesitate to give our SERVPRO of North Utah County restoration specialists a call today at (801) 785-5228

SERVPRO of North Utah County can restore your home after events involving fire damage!

3/3/2020 (Permalink)

Don't forget to check your cords!!

When a water line to your refrigerator drips in your Pleasant Grove kitchen, this might seem a minor inconvenience. However, this can cause problems with dry rotting or microbial activity from the water itself, but other issues can also present themselves. Cords to heavy appliances often become nicked and crimped when someone moves them, and sometimes creating tiny breaks in the insulation.
 
If your refrigerator cord contains such breaks, your home can eventually become victim to Fire Damage in Orem. Electrical fires can melt the exterior of the appliance that caused the fire, as well. We can mitigate all of the damage caused by such fires and get your home wholly restored. Our employees are certified by the IICRC and understand the complexities that can result from such fires.

Electrical shock can pose a risk when trying to put out such a fire. Always shut off the electricity at the breaker before attempting to extinguish a small fire like this. More massive fires require you to evacuate your home and call the fire department from a phone outside of your home. Staying safe in an emergency can seem difficult when valuable items tempt you to return for their removal. However, calling emergency services can save your life. We can help you restore the majority of your belongings.
 
Items that were located in other areas of your home can become covered in a film from the fire. When plastic composites burn, greasy soot spews out of the fire, covering everything in your home. We get to work cleaning this away from your belongings and home furnishings. Allowing it to settle allows it to cause finishes to become ruined. We clean small items at our facility after boxing them up and restore larger ones at your home. We compile inventory sheets to allow you to find anything we take away from your home. These same sheets can help you return items to their original location, as well.

SERVPRO of Utah County can restore your home after events involving fire damage, as well as other disasters. Our number, (801) 785-5228, puts you in contact with our caring professionals 24 hours a day, every day of the year.

Just a few reasons why SERVPRO of North Utah County is AMAZING!!

3/3/2020 (Permalink)

SERVPRO can make it "Like it never even happened."

WHY SERVPRO

  1. 38+ Years’ Experience in the Industry

Owners Libbie & Tom Hamman opened their first franchise over 38 years ago after they experience not one but two kitchen fires.  They have been leading the way since!

  1. We Respond Immediately When You Need Us Most

Home emergencies don’t wait for regular business hours and neither do we. SERVPRO of Provo provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

  1. Qualified Technicians and Team Members

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following: IIRCRC training, Employee Certification training, E-Learning programs, and Continuing Education Classes.

  1. We Are Ready to Handle Any Loss

SERVPRO of Provo is ready to handle your loss whether it is a water loss caused by a leaky dishwasher in your home or water loss in your commercial business caused by fire sprinklers throughout the entire structure.

  1. We Understand The Stress Of A Loss In Your Home

We at SERVPRO of North Utah County understand the stress a hardship in your home can cause and our staff is there to make it as easy as possible. Our technicians know it is your house but treat it with respect like their own.  Our hope is to take that stress from you and make it “Like it never even happened."

Did storm water wreak havoc in your Alpine home? Call SERVPRO today!!

2/26/2020 (Permalink)

Don't let unwanted stormwater ruin your day!! Call SERVPRO Fast!!

Storm Water

Alpine residents often have to deal with storms and other adverse weather that comes quickly out of the nearby mountains. The excess rainfall quickly turns into flood waters which can cost thousands of dollars in damage and loss.
 
Simply put, there is no one better prepared for a flood in Alpine than SERVPRO. As a member of a designated Large Loss Response Team, our restoration technicians have the equipment and training to deal with a water-related disaster of any size. These specialists that travel around the country are the same ones we send to clean and restore area homes.
 
No matter the amount of the flood water, our technicians start by reducing the health threat. Outside flooding contains soil, animal wastes, and other contaminants, so they spray the surface of the water and nearby property with a chemical agent to minimize any live bacteria.
 
Now, team members work to remove the flood water quickly. They start with commercial pumps that can clear most homes from several hours to several days, depending on the volume and situation. The pumps do not draw water out of carpets and from between floorboards, however. To finish the task, we utilize extraction wands. SERVPRO personnel has access to the standard wand extractor which is a commercial grade water vacuum, but these have adjustable speeds to control suction and a heater which can slowly dry wood floors or fibers as they draw out water.
 
Unlike wood floors, our teams cannot guarantee that carpets are safe to use after exposure to flood water. The only way to keep them from posing a further threat to a home is to remove and dispose of them.
 
Next, our teams clean every exposed surface. Using our extensive inventory of anti-bacterial and other cleaning agents, and equipment, technicians can restore much or the structural and personal property affected by a flood. If a personal item or piece of building material is not restorable, they dispose of it according to Utah and Federal regulations.
 
These are simply the first steps we take to return area homes to their pre-flood condition. If your home was affected by flooding, no matter how small the amount of water, contact SERVPRO of North Utah County at (801) 785-5228 today. We are here for you.

Information and More regarding Alpine by clicking

Did you know SERVPRO will come clean your ducts at your commercial business?

2/18/2020 (Permalink)

Service your ducts today!!

Duct Cleaning

Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.

If not properly installed, maintained and operated, these components may become contaminated with particles of dust, pollen or other debris. If moisture is present, the potential for microbiological growth (e.g., mold) is increased and spores from such growth may be released into the air of your commercial business. Some of these contaminants may cause allergic reactions or other symptoms in people if they are exposed to them.

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your business.

If your HVAC has been operating for some time without attention, it could be circulating one or more of the following:

  • Dust
  • Pollen
  • Odors
  • Dirt and debris
  • Other contaminants

The benefits of servicing your HVAC unit include:

  • It helps to restore peak energy efficiency.
  • May help to eliminate offensive odors.
  • It helps reduce the potential for mold growth.

For more information on air duct cleaning, call us at SERVPRO today, (801) 785-5228

What to do to avoid frozen pipes during a winter storm in North Utah County!

2/6/2020 (Permalink)

These tips can help your home during a winter storm!

For those who leave their homes for extended periods of time during cold winter storms, it may be important to know what to do to prevent water pipes from freezing and bursting. Water in a pipe that freezes and ultimately bursts may result in a flooded home. This could create a horrible situation for a homeowner. While water damage repair professionals can be called to complete a water pipe repair due to a broken pipe, there are steps that a homeowner can take to prevent the situation from occurring in the first place. Here are three simple ways to help prevent frozen or bursting pipes.

1. Keep the Heat On


In cold climates, it may be very helpful to keep the heater turned on anytime that the house will be vacant. Keeping the heat turned to at least 50 degrees Fahrenheit may help to prevent pipes from freezing. Also opening cabinet doors underneath sinks and where pipes are located may help air to circulate around pipes and keep them warm.

  1. Turn Water in the Home Off or Allow Faucets to Drip

    A homeowner may choose to turn the water to the home off entirely. However, if water is to remain on while the family is out of town, keeping faucets open a little bit may prevent a broken pipe. Water expands when it freezes. Therefore, faucets that drip can help prevent the freezing of stationary water and relieve pressure inside the pipes, avoiding the need for a water pipe repair due to a rupture.

SERVPRO offers Commercial Cleaning in North Utah County.

1/28/2020 (Permalink)

Let SERVPRO come clean your commercial building!

If you are the owner of commercial business you probably don’t have time to worry about the common wear and tear that gradually soils your office. When grime, odor, and moisture challenges go beyond the scope of your regular janitorial staff, tag us in. Whether it’s removing an odor problem or deep cleaning your flooring or carpets, you can rely on us to make your workspace look, smell, and feel it’s very best.

SERVPRO of North Utah County will get the job done right and get it done quickly because the SERVPRO Advantage includes these benefits:

  • Award-winning training
  • Over 40 years’ experience in the industry
  • More than 100 exclusive cleaning products

We also offer these specialized services:

  • Air Ducts and HVAC
  • Biohazard
  • Carpet and Upholstery
  • Ceilings, Floors, and Walls
  • Document Restoration
  • Drapes and Blinds
  • Sewage
  • Trauma and Crime Scene
  • Vandalism

Go ahead, Give us a call, Tag us in, We’ll make it "Like it never even happened."

Prepare Your Car For Winter Storms!

1/28/2020 (Permalink)

Be prepared this winter season!!

We have all been there, its cold and snowing and you are having car problems.  Follow these tips to help prepare yourself and your car for a winter storm.

  1. Start to prepare your car before Thanksgiving if possible.  It's easy to do it before it gets cold and snowy. Better too soon than too late.
  2. Check the tire pressure at least once a month through the winter.  As it gets colder outside the air molecules get smaller and tire pressure goes down. Low tire pressure will make your car under preform. You can find the suggested PSI (pounds per square inch) on your tires or on inside the driver’s side door jam.
  3. Have your battery tested.  Nothing is worse than a dead battery when you’re freezing, not home or late for work.  Also make sure you have jumper cables in case you or someone you come across need them.
  4. Check your windshield for cracks and make sure you have good windshield wipers.  The cold can make your windshield crack and obstruct your vision.  Bad wipers can cause all sorts of problems and are an easy fix.
  5. Inspect your headlights and brake lights.  If it’s storming or dark your car can become very hard to see and cause an accident.
  6. Make sure you have warm clothes, proper winter shoes, and a blanket in your car in case you get stuck in traffic or your car breaks down.  This could save your life.
  7. Lastly, ALWAYS make sure you have a couple water bottles in your car somewhere.  No matter the time of year this could save your life or someone else's.

Follow these tips and you will be prepared for those winter storms that are bound to hit.

Let SERVPRO Help Your Lehi Business Today!!

1/21/2020 (Permalink)

Fast and efficient response to water damage within your commercial property is the best first step toward restoring the harm done to the building.

The technology industry is booming in Lehi. Like any business, software development and semiconductor companies need to plan for unexpected events and disasters. Business owners and managers plan for all kinds of crises. We can help you prepare for a water loss collaboratively.

Fast and efficient response to water damage within your Lehi commercial property is the best first step toward restoring the harm done to the building and the contents of your business. We encourage you to consult with us to develop an Emergency Ready Plan and Profile (ERP). We walk you through the process as we evaluate the layout and workings of your shop. Working together helps with many aspects of a natural disaster, equipment malfunction, or a simple leak that can get out of control quickly.

A SERVPRO project manager familiar with large water losses visits your commercial property. We look for areas of vulnerability with your layout, inventory, and equipment should large quantities of water invade. Commonsense suggestions can limit your risk, and our new-found familiarity with your premises permits us to better react to any call you must make if a problem arises.

We take pictures and sketch out a blueprint of your location. You help by using our mobile app to expand our base of information. A list of all the vendors and contractors that installed and warrant your systems and equipment helps us if we have questions during the mitigation process. The ERP makes it clear that SERVPRO is your restoration company of choice. Often our customers designate members of their management team to act in their stead if an emergency occurs while the owner is unavailable.

If during the assessment we see you have inventory, business equipment, or documents at risk of flood damage we encourage as part of the plan a pack out to our production facility or a dry, secure area of your commercial property. SERVPRO drying specialists use effective strategies to restore wet articles including electronics. We have access to innovative drying systems like freeze-drying for documents and custom-sized drying spaces that use a combination of air movement, heat, and dehydration to remove moisture from office furnishings and equipment.

SERVPRO of North Utah County is ready to help you develop a concise and readily available online plan if your business has a water damage emergency. Call (801) 785-5228 to set up an appointment to get the ERP process started.

Click here for more about Lehi.

Storms Can Hit Fast! Tips To Be Prepared!

1/21/2020 (Permalink)

Being Prepared can save so much mess and heartache

It's that time of the year again; time to prepare ourselves and homes for the brutal cold of winter storms. It is not something anyone looks forward to but it is best to be prepared.  

Follow these tips recommended by www.ready.gov/winter-weather to prepare yourself and your home for winter.

Before Snowstorms and Extreme Cold

  • Make a family communication plan. Your family may not be together when disaster strikes, so it is important to know how you will contact one another, how you will get back together and what you will do in case of an emergency.
  • Make an emergency kit for at least three days of self-sufficiency.
  • Keep space heater safety in mind: Use electric space heaters with automatic shut-off switches and non-glowing elements. Remember to keep all heat sources at least three feet away from furniture and drapes.

Prepare Your Home

  • Make sure your home is well insulated and that you have weather stripping around your doors and window sills to keep the warm air inside.
  • Make sure you have a working carbon monoxide detector.
  • Keep fire extinguishers on hand, and make sure everyone in your house knows how to use them. House fires pose an additional risk, as more people turn to alternate heating sources without taking the necessary safety precautions.
  • Learn how to shut off water valves (in case a pipe bursts).
  • Insulate your home by installing storm windows or covering windows with plastic from the inside to keep cold air out.
  • If you have a wood-burning fireplace, consider storing wood to keep you warm if winter weather knocks out your heat. Also, make sure you have your chimney cleaned and inspected every year.
  • Have at least one of the following heat sources in case the power goes out:
    • Extra blankets, sleeping bags, and warm winter coats
    • Fireplace or wood-burning stove with plenty of dry firewood, or a gas log fireplace
    • Make sure you have a cell phone with an emergency charging option (car, solar, hand crank, etc.) in case of a power failure.
    • Plan to bring pets inside.
    • Know where the manual release lever of your electric garage door opener is located and how to operate it in case you lose power.

Follow these recommended tips and you will be prepared for those cold winters’ days.

Smoke Alarm Safety for your home.

1/14/2020 (Permalink)

Smoke alarms save lives!!

Smoke alarms save lives. Smoke alarms that are properly installed and maintained play a vital role in reducing fire deaths and injuries. If there is a fire in your home, smoke spreads fast and you need smoke alarms to give you time to get out. SERVPRO wants you to stay safe.

Here's what you need to know

  • A closed-door may slow the spread of smoke, heat, and fire. Install smoke alarms in every sleeping room and outside each separate sleeping area. Install alarms on every level of the home. 
  • Smoke alarms should be interconnected. When one sounds, they all sound. 
  • Larger homes may need extra smoke alarms.
  • Test your smoke alarms at least once a month. Press the test button to be sure the alarm is working. If the alarm still does not work replace the batteries, and if it still doesn’t work replace it.
  • There are two kinds of alarms. Ionization smoke alarms are quicker to warn about flaming fires. Photoelectric alarms are quicker to warn about smoldering fires. It is best to use both types of alarms in the home.
  • When a smoke alarm sounds, get outside and stay outside. Don’t wait
  • Replace all smoke alarms in your home every 10 years whether they are still working or not.

Facts about smoke alarms 

  • Smoke alarms provide an early warning of a fire, giving people additional escape time. In 2012-2016, smoke alarms were present in three-quarters (74%) and sounded in more than half (53%) of the home fires reported to U.S. fire departments.
  • Almost three of every five home fire deaths resulted from fires in homes with no smoke alarms (40%) or no smoke alarms that were working (17%).
  • The death rate per 1,000 reported home fires was more than twice as high in homes that did not have any working smoke alarms (12.3 deaths per 1,000 fires), either because no smoke alarm was present or an alarm was present but did not operate), as it was in homes with working smoke alarms (5.7 per 1,000 fires).
  • In fires in which the smoke alarms were present but did not operate, more than two of every five (43%) of the smoke alarms had missing or disconnected batteries.
  • Dead batteries caused one-quarter (25%) of the smoke alarm failures.

 For more information on smoke alarms and other fire protection related information visit the website for the National Fire Protection Association.

Prepare Your Home For Winter Storms!

12/23/2019 (Permalink)

Be Prepared!!

It's that time of the year again, time to prepare ourselves and homes for the brutal cold of winter storms. You would hate to have water damage due to freezing pipes or melting snow. It is not something anyone looks forward to but it is best to be prepared.  

Follow these tips recommended by  www.ready.gov/winter-weather to prepare yourself and your home for winter.

Before Snowstorms and Extreme Cold

  • Make a family communication plan. Your family may not be together when disaster strikes, so it is important to know how you will contact one another, how you will get back together and what you will do in case of an emergency.
  • Make an emergency kit for at least three days of self-sufficiency.
  • Keep space heater safety in mind: Use electric space heaters with automatic shut-off switches and non-glowing elements. Remember to keep all heat sources at least three feet away from furniture and drapes.

Prepare Your Home

  • Make sure your home is well insulated and that you have weather stripping around your doors and window sills to keep the warm air inside.
  • Make sure you have a working carbon monoxide detector.
  • Keep fire extinguishers on hand, and make sure everyone in your house knows how to use them. House fires pose an additional risk, as more people turn to alternate heating sources without taking the necessary safety precautions.
  • Learn how to shut off water valves (in case a pipe bursts).
  • Insulate your home by installing storm windows or covering windows with plastic from the inside to keep cold air out.
  • If you have a wood-burning fireplace, consider storing wood to keep you warm if winter weather knocks out your heat. Also, make sure you have your chimney cleaned and inspected every year.
  • Have at least one of the following heat sources in case the power goes out:
    • Extra blankets, sleeping bags and warm winter coats
    • Fireplace or wood-burning stove with plenty of dry firewood, or a gas log fireplace
    • Make sure you have a cell phone with an emergency charging option (car, solar, hand crank, etc.) in case of a power failure.
    • Plan to bring pets inside.
    • Know where the manual release lever of your electric garage door opener is located and how to operate it in case you lose power.

Follow these recommended tips and you will be prepared for those cold winters days. SERVPRO is here to keep you as safe as possible.

Avoid a Tragedy This Holiday Season In Your Lehi Home!!

12/18/2019 (Permalink)

Don't let this disaster happen to you!

7 tips for preventing a Christmas tree-related fire

  • Pick a fresh tree
  • Keep the tree watered
  • Keep the tree away from heat
  • Shake the tree
  • Check the tree lights
  • Turn tree off when you’re not home
  • Get rid of your tree soon after the holidays

Winter holiday fire facts

  • Between 2013-2017, U.S. fire departments responded to an average of 160 home fires that started with Christmas trees per year. These fires caused an average of three deaths, 15 injuries, and $10 million in direct property damage annually.
  • On average, one of every 52 reported home fires that began with a Christmas tree resulted in a death, compared to an average of one death per 135 total reported home fires.
  • Electrical distribution or lighting equipment was involved in 44% of home Christmas tree fires.
  • In one-quarter (25%) of the Christmas tree fires, some type of heat source, such as a candle or equipment, was too close to the tree.
  • One-fifth (21%) of Christmas tree fires were intentional. 
  • Roughly three-quarters of Christmas tree fires occurred in December or January.
  • Two of every five (39%) home Christmas tree fires started in the living room.

SERVPRO can help if you find yourself in this type of disaster. 

Disaster Response Is Teamwork!

11/7/2019 (Permalink)

SERVPRO is the best!!!

There is a cleaning and restoration business located in Provo area. You see their bright green trucks at businesses and residences around town. Their advertisements talk about disaster recovery. They seem to be good at drying buildings and always have the equipment needed. They will show up at commercial and residential locations after:

  • Fires
  • Floods
  • storms
  • Mold outbreaks

SERVPRO Has a Secret Weapon

That small company is one of many similar businesses around the country. At last count, there were more than 1,700 of them. Every one of them works locally, just like the one near you. Their corporate office activates the Disaster Recovery Team. The team turns those local experts into a regional task force. The recovery team is the communications center. It coordinates the activities of the task force and temporary labor brought in to assist with the damage.

Not all emergencies require a big response. They also have smaller response teams positioned. Those teams provide the same support as the corporate team, but on a smaller scale. These storm teams also play a role in larger regional disasters. They provide an intermediate level of control and operate as mobile command centers.

You now understand what makes that small cleaning and restoration business so special. They really are disaster recovery specialists. When fire damage, water damage or bad weather affect your home, you now know who to call. Those local cleaning and restoration professionals are ready to handle your problem. When they finish with the damage, your home will feel and look “Like it never even happened."

Tips On How To Prepare Your North Utah County Commercial Building For Utah Snow Storms.

10/29/2019 (Permalink)

Keep your business safe from snowstorms.

Is your commercial building ready for a snowstorm?

Prevent Costly Facility Issues with these Facility Maintenance Winter Tips

Snow, ice, and freezing rain can wreak havoc on a commercial building, especially if you are not prepared. Here is a checklist of tasks to help any building owner prepare for a snowstorm.

Checklist to Prepare Your Office Building for a Snow Storm:

  • Have a Plan: As a property manager, it is important to have a written emergency and disaster plan in place, including preventive measures and procedures. Also, list critical shut-off locations for water, electrical mains, emergency generators, and fire protection systems.
  • Preventative Maintenance: Have your water heater and HVAC system inspected and serviced regularly.
  • Identify and Address Potential Issues: Before the storm hits, it is important to identify and address potential issues, such as pavement roof drainage issues that can cause water to drain onto walkways.
  • Snow Removal: The flat roofs on most commercial buildings are prone to freezing, thawing, and refreezing, which can plug roof drains and add excess weight, which could cause the roof to collapse. This is why it is so important to remove snow as necessary.
  • Pipes: Wrap exposed pipes with insulation sleeves to keep them from freezing. If a pipe does freeze and burst, turn off the main water supply to the pipe immediately and leave the faucet open until repairs can be made.
  • Clear Walkways: Keep walkways clear of snow and ice. Use salt, chemical pellets, and sand as appropriate.

HVAC 

  • HVAC System: Be sure your cooling tower heaters and piping heat traces are functioning to protect them from freezing. Also, heat pumps and condensing units can fail when snow builds up around them and restricts airflow, so be sure to keep them clear of snow & ice buildup.  Make sure your economizer is not calling for outside air. Check that outside damper function properly as in some instances they may need to be closed manually.
  • Temperatures:  Check your set-back temperatures after hours and determine if hard-to-heat areas need to be adjusted to higher temperatures to protect critical building equipment and systems.

Disaster Response Is Teamwork!

10/23/2019 (Permalink)

SERVPRO is the best!!

There is a cleaning and restoration business located in North Utah County area. You see their bright green trucks at businesses and residences around town. Their advertisements talk about disaster recovery. They seem to be good at drying buildings and always have the equipment needed. They will show up at commercial and residential locations after:

  • Fires
  • Floods
  • storms
  • Mold outbreaks

SERVPRO Has a Secret Weapon

That small company is one of many similar businesses around the country. At last count, there were more than 1,700 of them. Every one of them works locally, just like the one near you. Their corporate office activates the Disaster Recovery Team. The team turns those local experts into a regional task force. The recovery team is the communications center. It coordinates the activities of the task force and temporary labor brought in to assist with the damage.

Not all emergencies require a big response. They also have smaller response teams positioned. Those teams provide the same support as the corporate team, but on a smaller scale. These storm teams also play a role in larger regional disasters. They provide an intermediate level of control and operate as mobile command centers.

You now understand what makes that small cleaning and restoration business so special. They really are disaster recovery specialists. When fire, water or weather damages your home, you now know who to call. Those local cleaning and restoration professionals are ready to handle your problem. When they finish with the damage, your home will feel and look “Like it never even happened."

Halloween Fire Safety Tips!

10/1/2019 (Permalink)

Halloween is coming up fast. You’ve heard plenty of urban legends about safety on this night, whether it’s for you or your family. But one factor that might often be overlooked is fire safety. Using fire adds another dimension to your decorations, but as always, you want to be sure it doesn’t get out of control.

- Decorations for special events, most often involving candles, account for an annual average of 800 home fires, causing nearly $4 million in direct property damage, according to NFPA. Additionally, in the United States, more than 100 people die each year as a result of their clothing becoming ignited.

- Purchase only those costumes, wigs and props labeled as flame resistant or retardant. When creating a costume, plan carefully to ensure that it won’t easily ignite if it comes in contact with heat or flame. Costumes should be made without billowing or long trailing features that present a higher risk of ignition. Avoid highly flammable fabrics and accessories.

- Dried flowers, cornstalks and crepe paper catch fire easily. Keep all decorations away from open flames and other heat sources like light bulbs and heaters.

- Remember to keep exits clear of decorations, so nothing blocks escape routes. Make sure all smoke alarms in the home are working

- Tell children to stay away from open flames including jack-o-lanterns with candles in them. Be sure they know how to stop, drop and roll if their clothing catches fire. (Have them practice, stopping immediately, dropping to the ground, covering their face with hands, and rolling over and over to put the flames out.)

- Whenever a fire happens, it’s best to know how to escape it. Any escape routes near your house or in your neighborhood work. Don’t overcrowd your yard in case anyone needs to run away quickly enough.

- Decorations are the first thing to ignite in 900 reported home fires each year. Two of every five of these fires were started by a candle.

SERVPRO wants you to stay safe this Halloween. If you would like to know more information on fire safety please check out the National Fire protection. If you find your home with smoke damage or fire damage please call SERVPRO of North Utah County, we are here to help you.

Preventing Commercial Pipes From Freezing.

9/26/2019 (Permalink)

We live in a colder climate here in North Utah County which can cause your commercial business some challenges. Frozen pipes in your business can be a big mess. When pipes freeze, they expand and may burst, leading to major water repairs.

Some helpful tips to prevent frozen pipes:

Water conservationists’ frown on allowing faucets to drip, but letting even a small amount of water to flow through pipes at all times can do a lot to prevent pipes from freezing. A steady drip is all that is needed to keep the pipes free from ice accumulation.

Many pipes do not have proper insulation to prevent them from freezing in cold weather. Pipe sleeves and heating tape can be applied to insulate the pipes. It is also a good precautionary measure to caulk around gaps where cold drafts can affect pipe temperatures.

Shut off any outside water sources that you don't need, especially if you are expecting particularly low temperatures. When a building is left unattended, make sure the thermostat is set no lower than 55 degrees Fahrenheit.

Open cabinet doors under sinks and in storage areas to allow heat from the room to circulate around uninsulated pipes.

Dealing with frozen pipes

Hairdryer – This is one of the safest and most effective ways to thaw a pipe. Open the faucet and then heat the pipe by working back toward the area where the blockage has occurred.

Space heater – A small heater can work much faster than a hairdryer. Simply direct the heater toward the frozen area of the pipe.

Make sure you and your employees know where the shut off valve is located. If you are dealing with frozen pipes or water damage from frozen pipes in your commercial building call SERVPRO as soon as possible.

How Fast Can Water Damage Happen?

9/18/2019 (Permalink)

..

When it comes to water damage in your home time is not on your side.  In most cases the longer the water remains an issue the more at risk your home is for water damage.  Water damage can turn into mold within a few days, especially in warm environments.  Water damage is much easier and less expensive to mitigate before mold starts to grow.

Within a few minutes to a few hours, the water damage starts to spread and can damage flooring, furniture, and other items near the water.  Flooring can start to warp and lift, cloth furniture absorbs the water making it hard to extract, wooden furniture begins to swell, leather fades and stains the flooring, and the moisture/humidity mixes with normal household odors and you now have a stinky house.

 The longer you leave the water damage untreated the more damage your home is at risk for.  Eventually, the flooring and subflooring will be so warped it will not be repairable, if the water is affecting your walls the paint can begin to blister and the drywall will mold, and if left long enough the structural wood will begin to swell, warp, and split apart.  DO NOT let water damage get to this point in your home.  This will take time to fix and you will be displaced from your home.

SERVPRO of North Utah County has made its name by performing cleanup and restoration work after water damage. Using advanced extraction techniques, our technicians have the expertise, training, and certificates to help clear away water and mitigate loss.  As part of a national franchise, we have access to national resources that ensure our technicians are equipped with the best possible equipment, including Inject dry systems as well as truck-mounted extractors and desiccant humidifiers. If you notice or suspect water damage, Call us immediately for an expert assessment. We can make it "Like it never even happened.”

Why Choose SERVPRO? We are just like you.

8/27/2019 (Permalink)

They say that out of disaster comes opportunity. That is indeed the case with Thomas and Libbie Hamann who, after not one kitchen fire but two, set up SERVPRO Of Provo. That was 40 years ago, and today they are still passing on their knowledge and experience to their staff, including their son Scott Hamann; himself an expert of 12+ years experience.

 It is our exceptional customer service that has got us where we are today, so of course, we are going to go to the extra mile in every service. Our expertise in restoration work on commercial and private properties is second to none. So when any size disaster strikes your property, you know that SERVPRO of Provo is here to make it "Like it never even happened." SERVPRO is the go-to provider for restoration in Utah. Helping Commercial and private property owners with mold assessment & remediation, water/ fire damage, storm, and building work for nearly four decades.

 For a stress-free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

What to Do When Your Business Floods?

8/20/2019 (Permalink)

Commercial Water Restoration Presents Unique Challenges

SERVPRO of North Utah County has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion. Learn more about Learn more about our training and certifications..

  • Water Damage Restoration Technician
  • Applied Structural Drying Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician

Call SERVPRO today we can make it "Like it never even happened." 

Why Board Up After a commercial Fire?

8/1/2019 (Permalink)

If your Commercial property in Utah county has experienced a fire, there are several reasons why you might want to board up structural damage or windows. In addition to keeping the external elements out of your home with fire damage, boarding up can also prevent additional losses due to looting and make the fire cleanup process easier. 

 Boarding Up

Most full-service restoration specialists offer boarding-up services. Here are four reasons to board-up after a fire.

1. The premises still have sustainable inventory. If the building still contains products that appear viable, you should consider boarding. These products may involve evaluation and cleaning and may not be suitable for sale, but it may be useful for insurance reasons to have them correctly processed rather than stolen.

2. You want electronics and other valuables to be protected. You may be able to restore certain electronics or other precious assets to working condition depending on the extent of the fire damage. Loss can be much more costly than repairing or replacing covered.

3. You need to keep out the elements. If the structure of your property has sustained extensive damage, you should try to keep the elements out. Exposure to additional water, wind, or sunlight can compound the damage caused by smoke residue and soot.

4. You want to limit soot damage. It is generally a good idea to reduce foot traffic on the scene of a recent fire. When soot gets embedded into carpeting or upholstery, it can be much more difficult to restore these materials to a pre-fire condition.

Talk to restoration experts at SERVPRO of Utah County, about whether boarding-up is a good strategy for preventing loss and limiting the damage after a fire. Your major concern is likely to be how to recover from fire damage as quickly and completely as possible. Preventing looting and exposure to the elements can make fire cleanup more successful.

Water Damage Restoration Services

7/30/2019 (Permalink)

The procedure of restoration starts as quickly as you pick up the phone to call us.  SERVPRO is accessible for your water emergencies 24 hours a day, 7 days a week, whether you have a tiny water loss such as leakage of your washer or a big loss where you come back to several inches of water filling your garage.  It is important to take ASAP action whenever you deal with water in your home. The longer the water sits the more damage it causes and the more dangerous it can be.

Water damage

Water damage can be very stressful in your home and cause a lot of chaos. If you call SERVPRO, feel comfortable knowing that our technicians have the particular training for water damage and the knowledge required to get you through this stressful moment. The cornerstone of our company is water damage.

What are you going to expect when calling SERVPRO? We'll ask you a few questions about your water loss when you call. These issues will assist us to prepare with the necessary services, resources and number of technicians.

Be ready when you call to answer these questions:

  • Your name and contact information
  • Your insurance information (including agent name) if applicable
  • The street address of the damaged home
  • When did the flooding/water damage occur?
  • What caused the water damaged, (if known)?
  • Is there electricity available for our use?

Upon arrival at your home, SERVPRO will perform a thorough inspection including a damage evaluation.  Our technicians are trying to assess the seriousness of the damage at this point and to create an action plan.  We will inspect the source of the moisture and ensure that it is stopped before the restoration and drying process can start.  We will then determine the water's level of contamination

  • Category 1: “Clean Water”
  • Category 2: “Gray Water”
  • Category 3: “Black Water”

After this category of the water has been determined SERVPRO can them go forward with our plan of action and begin the cleanup process.

Why Choose SERVPRO? Because SERVPRO is the BEST!!

7/18/2019 (Permalink)

SERVPRO IS THE BEST!

If you have ever had a disaster in your home whether it was flooding and water damage, fire or smoke damage, discovering mold in a hidden corner, or you have a bat infestation in your attic you might wonder who among all the restoration and clean up companies to call. SERVPRO has over 38 years of experience, highly trained certified technicians, 24-hour emergency service, locally owned and operated, and a trusted leader in the restoration industry.  If you don’t believe SERVPRO is the best check it out these testimonials left by some of our customers!

“Our sewer backed up leaving 2" of raw sewage in the basement. I was working a 48-hour shift. Leaving my wife 4 kids to try to figure out what to do. I got in touch with SERVPRO and they came right away and within hours they had the basement cleaned out, sprayed down and fan and dehumidifiers set up. They came back every day to check on the progress and make sure it was drying like it should. I wouldn’t hesitate to us them again! Thanks guys for all your help!!”         -Trenton (Springville)

We had a partial loss fire and SERVPRO was there the next day with our adjuster to get started on our process to rebuild. We have been so happy with them and would highly recommend them. The have been so good at getting us what we want and they are very good at working with insurance companies to help the owner get what they want. I felt like they were advocates for us. –Deanna (Orem)

SERVPRO cleaned my carpets and they did an amazing job. With the first few swipes I was able to see a huge difference, which I couldn't see with previous carpet cleaners. Fast, friendly, and affordable! –Randi (Spanish Fork)

I appreciated so much the attitude of the service technicians. Oh, don't worry we can move that and this and we will put it back. Not a problem. My carpet space that needed help was fairly small compared to your large jobs like issues caused by nature or.....They didn't mind and they did a perfect job, and made some helpful recommendations. Plus, this is the best....they arrived on time. –Mary-Elizabeth (Sanatquin)

“Relieved! Thrilled! Happy! Amazing! Outstanding! Awesome! WOW! Not enough positive adjectives to describe my overall impressions. To go from completely devastated from my house flood to completely thrilled with the way the house turned out from all of SERVPRO's quality work is an understatement!  From beginning to end SERVPRO has been professional, honest, efficient, friendly, and reliable.  They were recommended by my insurance agent along with 2 other companies.  When I told the adjuster I chose SERVPRO (because of their ratings and customer feedback), he said "Great, I am glad you chose SERVPRO. They are the VERY BEST." – Katie (Springville)

I was completely impressed from clean up to restoration!  My house looks better than it did before they flood. They were knowledgeable, on time, and so nice.  I also felt the service was very affordable.  Thank you SERVPRO. – Lisa (Provo)

If you find your home in need of a restoration and clean-up company do yourself a favor and call SERVPRO today!

Automatic Fire Sprinkler Discharge and How to Handle It

7/16/2019 (Permalink)

Automatic Fire Sprinkler Discharge

Automatic fire sprinkler systems are widely considered the single most effective tool for protecting your structure, property, and lives from a fire.  Having an automatic fire sprinkler system in place is basically the same as having firefighter protection 24/7.  Fire sprinkler heads respond individually to a number of things including: Heat from a fire, Corrosion, Mechanical Damage, and Sabotage/Vandalism.  If you do have a fire in your building you are going to be very grateful for the fire sprinkler system, if it is an accidental discharge it will become somewhat of a burden. To Make things easier in the case of an accidental discharge follow these tips below.

  1. Shut Off Water Immediately

Shut off the water supply to the fire sprinkler system as soon as you can.  The faster you can turn the water off the less potential for major water damage you have.  Be aware that it will take a couple moments to stop, the water has to clear the lines first.

  1. Mitigate Future Damage

You will want to clear as much as possible from the affected area so mitigate further damage.  Move furniture, valuables, and equipment to a safe dry area to limit exposure and further damage.

  1. Call Your Insurance Company

You will want to call your insurance agent as soon as you can to find out what steps to take next and the claims process.  Also, so they can send someone to assess the situation and damage.  Their assessment will determine who is responsible for the damage.

  1. Call SERVPRO of North Utah County

Call a restoration company that specializes in water damage like SERVPRO of North Utah County to help mitigate and restore the area.  SERVPRO is a much better choice than DIY because we are trained in disaster cleanup and ready to help when you need us.

How to Detect Water Damage in Your Home

6/25/2019 (Permalink)

Don't miss the signs to detect water damage in your home!

How to Detect Water Damage in Your Home

Have you ever wondered if you have water damage in your home? You may think a water leak is easy to detect and something you would notice right away but that is not always the case.  Sometimes the signs of water damage are hidden outside, behind a wall, under the floorboards, in a crawl space or attic, and behind appliances. No matter when it happened there are ways to detect the situation.

Follow these steps to detect these signs of water damage in or around your home

  • Water Accumulation- the most obvious sign is standing water
  • Discoloration- watch for yellow-brownish water spots and stains on walls. You may also notice bubbling and cracking in the paint.
  • Texture Changes- warping, buckling, sagging, sinking, and/or expansion in flooring
  • Mold and/or Mildew- dark spots growing in corner and edges of walls and flooring
  • Odor- moisture, humidity, and low circulation in the air cause mold and mildew to grow causing a musty odor.

Now that you have detected the issue what should you do?  Call SERVPRO to come check it out! 

SERVPRO of North Utah County is well-versed in dealing with water damages. We have helped commercial properties as well as residents remove water and prevent the risk of secondary damages like mold or mildew buildup. Using state-of-the-art moisture detectors and our commitment to providing the very best service we are here to ensure your water damage issue is dealt with effectively and efficiently.

We are just a phone call away and are local to the area which reduces our call out times and we can be there when you need us.  Call us today for a professional inspection, remediation, and restoration service from an award-winning business.

Stop, Drop, & Clean the Lint Out from Inside Your Dryer Vent!

5/21/2019 (Permalink)

Lints that gets caught and builds up in your dryer vents can cause a fire in your home.

We all know to clean out the lint screen of our dryers, right? Did you know if you aren’t cleaning the lint out of the INSIDE and VENT of your dryer you are putting your family in danger of a house fire?  Over time lint will build up and settle in the bottom of your dryer and in your dryer vent.  If you don’t clean this out the heat from the dryer can ignite a fire inside your dryer.  You know what the boy scouts say, “lint is the great to start a fire”. 

Here is an experience from someone who recently had a fire in her dryer and was lucky enough it didn’t start her house on fire.

Counting our blessings today… Last night we smelled something "burning" right as we were going to bed. We thought it was our renters burning food or something in their oven.  We had windows open and fans going but didn't really think much of it. Well this afternoon I went to get clothes out of the dryer, they smelled horrible!!! Like a cross between camp fire smoke and cigarette smoke. So, I threw them back in the washer and told my husband. When he got home, we pulled the bottom portion of the dryer off just to check things out. To our amazement (we haven't had this dryer THAT long - but bought it from someone else) there was burnt/singed lint everywhere. There had been a lint fire inside the bottom of our dryer last night. Our house seriously could have caught on fire. I'm so glad it didn't. Hence - we are counting our blessings today and I am spreading the word to all that you should go clean out under your lint catcher thing so your house doesn't start on fire!

Here are a few tips from The Family Handy Man on how to clean the lint out of your dryer. 

https://www.familyhandyman.com/appliance-repair/washer-and-dryer-repair/dryer-lint-cleaning-tips/view-all 

If you so experience and fire caused by your dyer or any other appliances in your home call SERVPRO today!  SERVPRO will come and mitigate the damage, clean up & restore the affected area, and make it “Like it never even happened.”

How To Prepare For A Big Summer Storm

5/7/2019 (Permalink)

Be Prepared Before the Summer Storms Hit!

It is almost Summer and now is the best time to start thinking about preparing for summer, and part of summer is summer storms. It maybe nice and warm outside but that doesn't mean that summer storms are not dangerous and will not cause any damage.  Follow these simple tips below to be more prepared.

After using common sense to prepare, follow these simple guidelines:

  1. Charge all mobile devices
  2. Make as much ice as possible or go buy some at your nearest store and have a cooler handy in case the power goes out.
  3. Get lots of water handy for drinking, washing, etc.
  4. Move plants in doors or as close to the building as possible.
  5. Fill you gas tanks up in your cars and any extra tanks you have.
  6. Get cash
  7. Get a light source; flashlights and batteries, candles, etc.
  8. Set your thermostat a little lower than usual. (If they power goes out it is going to get hot)
  9. Have games and things to do inside handy.
  10. Do the dishes and laundry so your stuff doesn’t stink before the power comes back on.
  11. Take a shower, if you’re A/C goes off you are going to get sweaty really fast.
  12. Move your car away from trees.
  13. Strap anything outside that might fly way down or put inside a shed. (trampolines, BBQ, tables and chairs, etc.)
  14. Make sure your pets are set and protected as well.

If you do have damage to your home and need assistance call SERVPRO today!

Spring Flooding

4/16/2019 (Permalink)

Spring Snow Melt Causes High Rivers and Flooding in Utah

It’s been a winter of extremes.  While November and December didn’t yield much snow pack, January, February, and March delivered between 200 to 300 percent of average and April has been following suit.  What will follow is anyone’s guess, will April warm up quick or will it stay cool.  Either way Utah is bound for flooding from St. George to Moab, up to Logan and everywhere in between.

Many homes are at risk for flash flooding if the weather warms up fast.  Utah also experienced an active fire season last year which as created many burn scar areas.  Experts are expecting to fill most of our reservoirs and as always to have full, quick, powerful rivers which can lead to dangerous situations and flooding.

 Around twenty percent of flood insurance claims occur in moderate-to-low-risk zones. Kathy Holder of the national flood insurance coordinator for Utah, said only about 4,000 households have flood insurance.  This is alarming because even areas that are not in high risk areas are at risk.  In an article posted by www.ready.gov  by FEMA is states “Everyone is at risk for flooding, yet most remain unprotected. Just a few inches of water can cause tens of thousands of dollars in damage. Between 2006-2010 the average flood claim was nearly $34,000. That’s more than many survivors can afford to pay out of pocket for damages due to flooding, and without flood insurance, many must cover the cost to repair or rebuild on their own. 

 Follow these tips from FEMA to prepare and reduce your risk.

BE FLOODSMART – REDUCE YOUR RISK

A flood does not have to be a catastrophic event to bring high out-of-pocket costs, and you don’t have to live in a high-risk flood area to suffer

  • The time to prepare is now. Visit ready.gov/floods for more on family preparedness for flood and other emergencies. There are a number of steps individuals and families can take to better prepare themselves for flooding and reduce their risks. Remember to have a family evacuation plan, put an emergency kit together, and keep important papers and valuables in a safe, dry place. Gather supplies in case of a storm, strengthen your home against damage, and review your insurance coverages.
  • Only flood insurance covers flood damage. Most standard homeowners’ policies do not cover flood damage. Remember: it typically takes 30 days for a new flood insurance policy to go into effect, so get your policy now. Flood insurance is also affordable. An average flood policy costs around $600 a year, and rates start at just $129 a year for homes in moderate-to-low-risk areas.

Visit floodsmart.gov (or call 1-800-427-2419) to learn more about individual flood risk, explore coverage options, and to find an agent in your area

If you experience damage from flooding call SERVPRO of North Utah County as soon as possible and let us help you minimize the damage and cleanup.  We will make it “Like it never even happened."

801-785-5228

Spring Snow Melt Can Cause Flooding in Your Alpine Home

4/4/2019 (Permalink)

Did Snow Melt Cause a Flood in Your Home?

Snow Melt Causes Flooding

Spring is definitely in the air.  More and more people start heading outside to soak in the sunshine after a long, cold, snow packed winter. As temperatures rise snow is melting into Utah's rivers and streams, increasing the risk of flooding. Hopefully it comes in an orderly fashion, but if it warms up too quickly the snow will overwhelm Utah's rivers and mountains causing concern for many homes.  

Follow these tips to help prevent flooding in your home.

  • Check for leaks around your doors and windows.  Especially basement windows in window wells.
  • Keep window wells free from debris
  • If you have flood drains make sure they are clear and working
  • Check the grading around your home and make changes in grading to encourage flooding away from your home
  • Inspect and repair your foundation for cracks before its too late

If you unfortunate and do have water and/or mold damage from flooding in your home call SERVPRO today.  Our trained experts are ready for your call. 

Call SERVPRO today at 801-785-5228

Odor Removal and Deodorization of the Office Kitchen

3/28/2019 (Permalink)

Stinky Office Kitchen? Call SERVPRO of North Utah County today!

Does your office kitchen stink?

How many times have you walked into the kitchen at work and it smells like… well a lot of horrible things.  Someone has warmed up "left-overs" or "cooked" popcorn, but you are pretty sure they warmed up some sort of roadkill or tried to burn the building down after a rough day and blamed it on the popcorn.  Did you know that SERVPRO of North Utah County can get rid of those and many other smells for you? 

As experts in deodorization, SERVPRO is trained to identify and eliminate offensive odors. These odors can come from a number of sources both inside and outside a structure.

SERVPRO teaches IICRC technical classes in the proper removal of odors. Masking and other short cuts don't work when your odor problem is serious or persistent.

We have the training and equipment to identify and eliminate these offensive odors. By identifying the cause of the odor and determining the conditions in which it contact any surfaces, the odor can often be removed over time without a trace. Our technicians have access to several odor removal products capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.

The science of identifying and eliminating odors can be a tricky thing, so give us a call, and leave the restoration to us.

801-785-5228

No Job is Too Big

3/26/2019 (Permalink)

No Job is Too Big

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are pre-qualified and strategically positioned throughout the United States to handle any size disaster. Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation. 

The SERVPRO Disaster Recovery Team can provide help whether it’s a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable.

SERVPRO was asked to go to Houston, Texas after Hurricane Harvey hit to help with the thousands of businesses and home that were affected.  As soon as we were able to assemble a team and load up the trucks with equipment we were on the road.  We did the mitigation on several of large religious structures and prepared it for the rebuild with the help of trained technicians and all they specialized equipment.

If you and your commercial building ever find yourself in need, call SERVPRO of North Utah County today.

Hail Damage to Your Alpine Fork Roof?

3/19/2019 (Permalink)

If you have damage to your roof that has resulted in water damage to your home call SERVPRO today!

In 2016, the United States experienced 5,601 severe hail storms, as documented by the NOAA Severe Weather Database. Hail can range in size from the size of pencil tip to the size of a softball.

Many homeowners are not aware of hail damage on their roofs. Hail damage to roof tops often times cannot be seen from the ground, and that’s a big reason why the idea of hail damage hardly ever crosses a homeowner’s mind.

Tell-Tale Signs of Hail Damage on a Roof

Although you cannot fully determine the amount of hail damage on a roof from the ground, there are some signs that a trained eye can point out and help determine if there may be more damage up top. Here are a few things to look for.

  1. Dented gutters, gutter screens, or downspouts
  2. Damage to siding and windowsills/casings
  3. Damage to air conditioners or other outdoor items
  4. Damage to decks or painted wood surfaces

Once you are on the roof check for these signs of roof damage:

  1. Dented vents, chimneys, or sky light covers
  2. Dented or damages shingles. (This may be the most important to check for.)

Dented or damages shingles are what leads to a damages and potentially leaky roof.  Some day you will never get a solid insurance claim without shingle damage.

What to do if you have Shingle Damage

Hail damage is covered by standard home insurance in most states but coverage is applied in a variety of ways, depending on where you live, your insurer and how your policy is set up. The best way to find out about your coverage is to reach out to your insurance provider before the damage occurs. 

If you have a damaged roof due to hail that has caused a leaky roof call SERVPRO of North Utah County, today to help mitigate water damage in your home.

Call US Today!

SERVPRO of North Utah County (801) 785-5228

Water Supply Lines: The Unseen Destroyer in your Lehi Home

3/12/2019 (Permalink)

A Water Supply Line Can Lead to Flooding and Water Leaks in Your Home.

Most people see that SERVPRO is a flood cleanup and disaster mitigation company and think, "I live in Lehi, I don't live by an ocean or pond or river so the chance of my house flooding is next to nothing."

What most people don't realize is that most of the water damage caused by flooding calls we receive come from broken or leaking water supply lines. Supply lines are those thin hoses that run to appliances like refrigerators, dish washers, toilets, water heaters, clothes washers, etc. The quality and price of these hoses vary drastically. Most people opt for the least expensive option without knowing that cheap hoses need to be checked and replaced often. Sudden bursts and slow drips both can cause a substantial amount of damage which require flood mitigation and sometimes mold remediation. If you haven't checked you supply lines in a while, or ever, now would be a good time to do so.

When your home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

If You Have Water or Flood Damage?

Call Us Today- (801) 785-5228

How to Make a Fire Safety Escape Plan for Your Family

3/10/2019 (Permalink)

Protect your family in the event of a fire!

In 2016 there were an estimated 364,300 reported residential fire and 2,000 fire related fatalities. In the event of fire, TIME is the BIGGEST ENEMY and EVERY SECOND COUNTS! In less than 30 seconds a small flame can turn into a major fire.  The most important thing you can do to prepare is have a Safety Escape Plan.

At Home Fire Safety Plan Tips

First and foremost, make sure you have one working smoke alarm on every level of the home, as well as inside and outside each sleeping area.

Have two ways out of each room, and the proper equipment to get out any upper story windows. Walk through each room in your home with your family and point out possible exits. Also, provide alternatives for anyone with a disability.

Once you have established the exits, practice and show children how to get out of the house and check the door for heat before opening it.

Know to crawl low to the floor when escaping to avoid toxic smoke. Practice dropping to your stomach and shimmying out under the smoke with your children.

Make a plan to help pets evacuate safely as well if possible.

Once you are out of the house, STAY OUT. DO NOT go back in the house. There could be unseen damage and danger. Call 911 immediately.

Know where to meet after the escape. Your meeting place should be near the front of your home so firefighters know you are out.

Practice, Practice, Practice your escape plan. It is recommended you practice at least twice a year.  If you have young children it may require more than twice.  Practicing can save the lives of you and your family.

If you do have a fire in your home call SERVPRO of North Utah County today!

Did You Know SERVPRO Offers Commercial Cleaning?

3/5/2019 (Permalink)

SERVPRO offers commercial cleaning from floors, to smoke, sewer damage.

If you are the owner of a commercial business you probably don’t have time to worry about the common wear and tear that gradually soils your office. When grime, odor, and moisture challenges go beyond the scope of your regular janitorial staff, tag us in. Whether it’s removing an odor problem or deep cleaning your flooring or carpets, you can rely on us to make your work space look, smell, and feel it’s very best.

SERVPRO of North Utah County will get the job done right and get it done quickly, because the SERVPRO Advantage includes these benefits:

  • Award-winning training
  • Over 40 years’ experience in the industry
  • More than 100 exclusive cleaning products

We also offer these specialized services:

Go ahead, Give us a call, Tag us in, We’ll make it "Like it never even happened."

Has Snow Melt Damaged Your Home?

2/28/2019 (Permalink)

Snow Melt Flooded Your Home?

It’s a glorious time of the season when the weather starts to change from snow to sunshine and the temperature starts to rise.  But if you have snow accumulation around the edges of your home it may not be time to celebrate.  This is the time of the year when we start to receive calls from people who have water in their basements and they aren’t sure where it is coming from. You’ve checked and found no visible evidence of a leaky pipe or appliance malfunction and may be scratching your head in frustration.  If this is the case you might have water damage from recent snow melt. Melting snow around the perimeter of the house can saturate deep into the soil and leak through the foundation and basement walls.  Or if you have leaky roof that melting snow is coming right through your ceiling.

You now realize you have a problem but what do you do now?  Call SERVPRO of North Utah County and we will send one of our trained technicians to save the day! Using advanced extraction techniques, our technicians have the expertise, training, and certificates to help clear away water and mitigate loss. We use scientific drying principles and provide validation and documentation that your property is dry and the job is complete. We also utilize professional-strength cleaning, sanitizing and deodorizing products to clean and sanitize the affected water damage area for your comfort and safety.

 Follow these tips to prevent water damage to you home as the snow starts to melt.

  • Remove the snow from around your home: You probably always shovel your porch and sidewalks but have you thought about the snow surrounding the edges of your house.
  • Check your roof and gutters: Before the first snow hits inspect your roof and gutters for any damage. Also, be sure you’re your gutters are clear so the snow melt has a clear pathway off your roof.
  • Clear snow from drainage areas: storm drains and catch basins can often get clogged with snow and debris. If you can do it safely, clearing snow from these areas can help keep water way from your home.
  • Rearrange your storage: In case water does get into your basement be sure to keep valuable, chemicals, or anything else you’d like to keep dry off the floor; or in water proof plastic bins instead of cardboard boxes.
  • Check your appliances: clear out space around your water heater, furnace, and other appliances. If possible, raising your washer and dryer off the floor could protect from water damage.
  • Don’t try too much: getting on the roof at anytime of the year can be risky, even more so if snow is involved. Clearing your roof and gutters is important to prevent water damage, but be sure to use a professional to handle any dangerous situations.

Have Water or Flood Damage? Call Us Today!! (801) 785-5228

Space Heater Safety In Your Lehi Home

2/26/2019 (Permalink)

Space Heater Safety in Your Lehi Home

Anyone who has paid the bill to heat their home in the winter knows the woes and expense associated with staying warm.  In return this is why so many people to turn to their trusty space heater, but is your space heater “trusty”?  Did you know upwards of 25,000 house fires and 300 deaths are attributed to space heaters each year?  Follow these tips to keep warm and most importantly protect your family and home this winter.

  • NEVER leave a space heater unattended. Turn it off when you are leaving a room or going to sleep
  • Proper placement of your space heater is crucial! Keep space heaters at least three feet away from anything that is flammable or can burn. This includes curtains, bedding, clothes, papers, etc.
  • Select the appropriate space heater for the size of your room. If you are placing the heater in a bedroom or smaller area you only need a heater rated for your space.  On the other hand, if you are heating a large area don’t expect to buy a smaller rated heater to heat the entire space. That leads to the over use and can cause the smaller heater to malfunction.
  • Keep children and pets away from the space heater. This may sound obvious but many fires are caused be the heater gets covered or tipped into something flammable.
  • Place your heater on a hard, flat surface. Most heaters have an auto-shutoff trigger on the bottom but its better to be safe than sorry.
  • As a rule of thumb plug directly into an outlet. Do not use an extension cord or power strip, which could overheat and result in a fire.
  • Keep space heaters away from water. Refrain from running a space heater in a bathroom or humid room unless you have a bathroom safe model (which will be specified on the box at time of purchase)

Use common sense and be careful so you don’t become one of the 25,000 fires a year caused by space heater.

If you do experience a fire caused by space heater or anything else call SERVPRO of North Utah County. As Fire and Water Damage Specialists, we have the experience, the expertise, and the advance training that enables us to get your property restored quickly and thoroughly.

https://www.SERVPROofnorthutahcounty.com/fire-smoke-damage-restoration

Top 5 Reasons to Choose SERVPRO of North Utah County

2/26/2019 (Permalink)

You may be wondering why you should choose SERVPRO of North Utah County instead of one of the other dozens of restorations companies, let us tell you why:

  1. 38+ Years Experience in the Industry

- Owners Libbie & Tom Hamman opened their first franchise over 38 years ago after they experiences not one but two kitchen fires.  They have been leading the way since!

  1. Respond Immediately when you need us most.

-Home emergencies don’t wait for regular business hours and neither do we. SERVPRO of North Utah County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

  1. Qualified Technicians and Team Members

-Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following: IICRC training, Employee Certification training, E-Learning programs, and Continuing Education Classes.

  1. We are ready and equip to handle any loss whether it be small or large
  • SERVPRO of North Utah County is ready to handle your loss whether it is a water loss caused from a leaky dishwasher in your home, or water loss in your commercial business caused by fire sprinklers throughout the entire structure.
  1. We understand the stress of a loss in your home
  • We at SERVPRO of North Utah County understand the stress a hardship in your home can cause and our staff is there to make it as easy as possible. Our technicians know it is your house but treat it with respect like their own.  Our hope is to take that stress from you and make it “Like It Never Even Happened”.

Call SERVPRO of North Utah County Today  801-785-5228

Why You Should Choose SERVPRO of North Utah County

2/26/2019 (Permalink)

Why You Should Choose SERVPRO of North Utah County

Locally Owned Company with National Resources

SERVPRO of North Utah County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We’re also part of a national network of over 1,700 Franchises, which gives us access to more resources for larger cleaning or restoration projects or major storm scenarios. Emergencies do not happen at convenient times, which is why we offer our residents and commercial business owners a 24-hour emergency call-line and promise to arrange a service within one hour of receiving your call.

SERVPRO of North Utah County technicians are highly trained and use advanced equipment and techniques to clean and restore your home. Our focus on training and documentation help our technicians make your house feel like home again.

The SERVPRO Employee Certification Training Program (ECTP) is a training system designed to help SERVPRO® Franchises train their employees to provide superior service. In a service business, trained employees make the difference between success and failure. Trained employees perform better, are more competent, and decrease customer complaints.

This program provides a practical and effective method for employee training. Involvement in ECTP improves employee skills and provides an opportunity for employee recognition. It is the goal of ECTP to help develop the highest quality front line employees in the industry.

Our focus on training and documentation help our technicians make your house feel like home again. Learn more about :

Call SERVPRO of North Utah County today

Workplace First Aid Everyone Should Know

2/21/2019 (Permalink)

Workplace First Aid Basics Everyone Should Know

Nosebleeds

Nosebleeds are very common in both children and adults and can be caused by trauma to the nose or simple irritation of the mucus membranes. Do not make a nosebleed victim raise their head or lie down, as this can actually make the bleeding worse. Instead, pinch the nostrils closed for as many as ten minutes, allowing the broken vein in the nose to close.

Cardiac Compressions

Nowadays, the American Heart Association doesn’t mandate that everyone learn rescue breathing—all you have to do is put your hands over the victim’s heart and push, to the beat of “Stayin’ Alive” by the Bee Gees. It’s a simple technique that could mean the difference between life and death, and the American Heart Association’s statistics demonstrate this in stark terms. Consider these fact

  • Approximately 88% of all cardiac arrests do not happen in a hospital or healthcare facility, and nowhere near a healthcare professional.
  • A large percentage of cardiac arrest victims appear perfectly healthy just before their attack.
  • It takes approximately 8-12 minutes on average for an ambulance to arrive on the scene of an emergency.
  • Bystander CPR could increase the victim’s chance of survival by as much as 300. 

The Heimlich Maneuver

Not to be confused with CPR, the Heimlich maneuver is supposed to help someone who is choking on a foreign object. First, ask the victim if they are choking; in an emergency situation, the person will usually not be able to talk.

How to Treat Shock

Shock occurs when too little blood circulates to the brain. This means that the brain is not receiving enough oxygen, which leads to a feeling of faintness, disorientation and dizziness. Shock may occur:

  • after an accident involving loss of blood
  • after a serious infection, with loss of fluids
  • after a serious burn
  • after other accidents that cause loss of fluids or blood
  • as part of an allergic reaction

Stop Heavy Bleeding

If someone is bleeding heavily, they will not be able to form a clot—and they could bleed out. You can stop the bleeding by putting pressure on the wound—ideally with a sterile cloth, although you can also use ripped pieces of T-shirt or anything else you have on hand. Raising the wounded limb over the heart will also help to slow down heavy bleeding.

What Can You Do Until Help Arrives After a Fire in Your American Fork Home?

2/7/2019 (Permalink)

What you can do until help arrives after a Fire in your American Fork home

After any fire damage situation, your primary focus should be safety:

Is it safe to stay in the house? In most cases it is not safe to stay in the house.  Get your self and your family out and stay out until you have permission from the local fire department to re-enter the home. There could be unseen damage and danger lurking around the corner.

Electrical and "slip and fall" hazards are some of the most prevalent concerns. After electrical equipment is exposed to water it can become extremely hazardous if re-energized. You might also be surprised to hear that electrical equipment exposed to the smoke/soot is equally hazardous.

Wet materials can be VERY heavy. Be careful!  You may think it is a good idea to start to clean up but wet materials are extremely heavy and you can injure yourself very easily.

Have A Fire or Smoke Damage Emergency? 
Call SERVPRO of North Utah County 801-785-5228

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting your SERVPRO of North Utah County.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Here is a Method That is Helping With Pleasant Grove Flood Damage Remediation

1/30/2019 (Permalink)

Sometimes flooding is inescapable, especially during a big storm. Stay calm and contact SERVPRO after you and your family are safe.

How We Carry Out Flood Removal in Pleasant Grove Residences

Heavy rainfall is one of the main causes of road overflow and flash flooding. The property damages caused by flash flooding is often widespread and can fill the ground floor of your home in minutes. In an emergency, you can always reach out to our rapid response unit to arrange an immediate call out to your property guaranteed to arrive within four hours of notification of loss.

Water migrates fast, so flood removal in Pleasant Grove should be carried out by professionals with experience in dealing with this type of damage. The water you can see is only half the story, it quickly moves into wall cavities, under the subfloor, and beneath permanent fittings. SERVPRO equips our technicians with moisture meters to ensure they can find hidden pockets and remove them.

Quick service is essential. Clean standing water can quickly become contaminated and turn to grey or black water resulting in more severe and sometimes permanent damages. Our technicians are trained to safely remove and check for potential hazards in a flooded property before bringing in equipment. Once the affected area is safe to work in, we can rapidly remove water using pumps.

Once standing water is removed from all areas, including wall cavities and inside fittings, we can bring in portable extractors to help dry your properties — these equipment help to remove saturated moisture through a combination of heating elements and vacuum power. Materials are significantly weaker when wet, so the lighter approach afforded by extraction instruments helps to reduce the likelihood of large scale replacement.

Flood water is likely to contain bacterias and other contaminated materials. The safe removal and sanitization of the affected area is an essential part of service. SERVPRO can also use industrial foggers to help tackle unpleasant odors left behind. In private residences, we can use water-based odor removers to ensure you can return to the property as quickly as possible.

Find a quick solution by contacting SERVPRO of North Utah County at (801) 615-2527.

Click here for more about Pleasant Grove.

Do Not Worry If Mold Is In Your Pleasant Grove Home Our Experts Can Help

1/24/2019 (Permalink)

When this occurs, give us a call any time so we can take care of the issue for you and return your home to its clean and safe state.

Mold Damage And Preventing Mold In Your Pleasant Grove Residence

It doesn't matter how often you clean the bathroom in your Pleasant Grove home, it is always going to be a haven for mold to begin growing. With the high humidity that is often in bathrooms on a daily basis, mold is always waiting in the wings. Your best bet is to control the level of humidity.

In case you already have noticed mold damage in your Pleasant Grove home’s bathroom, it is time to call the professionals at SERVPRO to help you clean it up. We not only can clean the mold and sanitize the affected area but if there are hidden moisture and mold growth, we find that as well with moisture meters.

Not only is high humidity from showers a problem in your bathroom, but poor ventilation is also as well. A majority of people shut the bathroom door when they are done showering. Doing so traps all the moisture and steam made by the hot shower. Without airflow during shower time, the moisture attaches itself to walls, the floor, and plumbing, giving the mold the perfect condition in which to grow. SERVPRO techs can find all the mold when it has begun growing in your bathroom, whether seen or hidden.

The big issue is that mold can crop up just about anywhere, from your towels to caulk. Make sure to pay attention to all areas of your bathroom for mold. Check any tile, caulk, or grout, the window, the toilet and sink, walls and ceilings, bathroom robes and towels, plus the shower curtain and bath mats.

When you are done showering each time, you can help prevent mold growth by getting rid of as much of the water as possible, so it does not have time to evaporate and create mold growth. Using a simple squeegee can clear the walls of any water, as well as giving the sink or tub a quick wipe. A washcloth can be used to get to the corners and tile grout where mold commonly beings growing.

SERVPRO of North Utah County realizes that even after your best efforts, your home in Lindon, Highland, or Saratoga Springs can still sometimes experience mold growth. When this occurs, give us a call at (801) 785-5228 any time so we can take care of the issue for you and return your home to its clean and safe state.

Click here for more about Pleasant Grove.

Pleasant Grove Multi-Level Water Damaged Homes Need Expert SERVPRO Service

1/22/2019 (Permalink)

Pleasant Grove Proud Homeowners Benefit from SERVPRO's Equipment for Water Leak Detection

Broken Second Story Feed Lines Can Cause Water Damage to Your Entire Pleasant Grove Residence

Many homes in Pleasant Grove have two stories, with the bedrooms upstairs, adding to the privacy and security families enjoy. Homes with a second full bathroom near the bedrooms have significantly increased value and a more convenient floor plan.
 
All of this added convenience and value in your home seems insignificant when a broken water line ruptures upstairs. Pleasant Grove structures can suffer water damage to both levels. The water never stays confined to just the floors, though, as it spreads out across above the ceiling of your ground floor.
 
Our technicians arrive at your home ready to locate lost water, get it extracted, dry out your home's interior, and address any issues regarding structural damage. We use different devices and types of equipment to carry out these tasks.
 
To find undetected water wherever it traveled between your second story and the ground floor, we use highly sensitive infrared imaging devices that show us in real time a depiction of the temperature differences. Cooler areas typically contain extra moisture. When we can show a path from above, the water in the trail most likely comes from the water line that broke upstairs. We can then target specific cavities or building elements to focus on for extracting the remaining moisture.
 
We use extraction wands that suction water off of surfaces and then somewhat into the pile of carpets and rugs. We launder, and dry rugs affected like this, and float carpeting, so re-installing happens very quickly after we reach dry conditions. To dry out interior spaces between walls and ceilings, we use air movers and flexible tubing. Forcing air into, through, and outside moves moisture out of the air, steadily pulling it out of porous structural materials. This works for dead spaces under and behind cabinetry, also. Making sure items are dry again helps combat microbial infestation by preventing it.
 
When warping occurs because of prolonged contact with water, we can advise you on how similar materials fare under the same conditions in other settings. Real wood often regains its original state, although pieced floors often fail. Ceilings that warp and sag need immediate attention. We drill a series of weep holes that allow water to drain slowly. Allowing this to happen rapidly can cause permanent sagging or a collapsed ceiling. This action also eliminates a safety hazard.
 
SERVPRO of North Utah County also serves Lindon, Alpine, and Draper when mitigation and prevention of water damage experts are needed to protect a home. When lost water affects your dwelling, call us at (801) 785-5228.

More about this area here.

Commercial Water Damage Technicians In Lehi Talk About Problems With Ice Damming

1/19/2019 (Permalink)

Ice dams can lead to major water damage issues. Give our team a call if and when it does.

Commercial Water Damage in Lehi Homes

During the winter time, there are several different ways your strip mall bakery can be the victim of commercial water damage. Snow and ice can create conditions to exist that can cause you problems with your contents and building materials inside your Lehi bakery. One common problem that tends to develop during the winter is the issue with ice damming. An ice dam is a layer of ice on the edge of your roof that prevents melted snow from properly draining off. The snow that melts can then stay on your roof and cause your building excessive commercial water damage.

When water starts to back up and sit on your roof, it is possible that it will leak moisture starting from the top of your bakery down. When moisture comes from above several of your company's building materials and contents can get ruined due to your commercial water damage situation in Lehi. Any moisture that comes in from the outside must get handled differently than if the source was clean, fresh H2O. Especially when working with clients in the restaurant industry, our SERVPRO technicians know that sanitation is vital. When working around the tools that make your business money like your ovens and food prepping equipment, we take extra care to make sure we do not cause any future sanitization problems.

When working in your kitchen and food prep area, our SERVPRO team takes extra caution not to create harmful particles during the restoration process. Sometimes when removing items like flooring materials, dangerous dust particles can get into the building's air circulation. When working around your kitchen appliances, we cover them with plastic so that the work process does not contaminate the tools of your trade. If necessary, we can utilize an air scrubber that aids in pulling harmful particles out of the airflow system.

Locally Owned Company with National Resources


Before we finalize any commercial water damage job, we can clean and disinfect any items that may have got contaminated. If you ever notice ice damming issues on your property, call SERVPRO of North Utah County at (801) 516-0615 24 hours a day.

For more on Lehi, click here

Learn How SERVPRO Can Restore Your Pleasant Grove Home After A Fire

1/16/2019 (Permalink)

Fire Damage can leave you helpless call only the certified experts at SERVPRO for professional restoration.

Odor Control Crucial After Fire Damage in Your Pleasant Grove Residence

One thing that heat does to something is it changes the chemical structure. Direct heat, such as a fire in a home in Pleasant Grove, produces many different changes, both chemical and physical. During the time these changes take place, affected materials give off microscopic particles.

When a home in Pleasant Grove or its contents burns, fire damage includes the effects caused by the multitude of particles given off during the blaze. These tiny substances float around the house, carried in the smoke, as well as in the steam created when firefighters' water hits hot and burning areas, and land everywhere. These continually disintegrate, and as they do, air currents already present in the home pull them back into the air you and your family breathe.

The specialists from SERVPRO eliminate the majority of these particles during standard soot cleanup procedures. The ones that find their way into cracks and crevices or the tiny spaces under cabinets and inside empty spaces between walls often remain where they fell, though, because we do not want to tear apart these structures to remove the soot.

Instead, we use different methods to remove them and the odors they cause. During fire damage mitigation, we often use machines that generate hydroxyl. This process is so safe that many food industry factories also use it on a daily basis. The only problem with this is that it does not remove particles that have yet to disintegrate enough and remain hidden.

Our IICRC-certified Odor Control Technician (OCT) uses other odor control techniques. After we complete the mitigation tasks your home requires, we can begin looking at odor control techniques. One that often provides the necessary odor control levels most homeowners desire is thermal fogging. Because this method produces a heated fog that travels throughout the home in the same way the smoke during the fire traveled, it reaches those areas hiding soot particles.

The chemicals in the fog combine with the soot and make the particles too heavy and stop them from disintegrating any more. The presence of these particles is what causes the odors your family smells when they enter the home. Thermal fogging, as well as strategically placed gel packs and injectable deodorizing liquids into upholstered furniture and carpets, makes your home's interior pleasant again, “Like it never even happened.”

SERVPRO of North Utah County can quickly erase the fire damage in your Highland, Cedar Hills, or Draper home and make it livable again. Call us at (801) 785-5228.

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Fast SERVPRO Stain and Odor Removal from Fire Damaged American Fork Units

1/9/2019 (Permalink)

Rely on SERVPRO for Stain and Odor Removal After an American Fork Property Fire Loss

Removing Smoke Stains in Your American Fork Rental Property

Between tenants who heavily smoke and small fires contained quickly within your American Fork rental property, some of the worst effects to overcome when preparing the residence for new occupants is removing smoke staining from the walls and ceilings. While many internet sources suggest that homeowners or business owners can do this effectively on their own, examples shown are often non-porous surfaces that do not correlate to real home constructions. Removing staining from traditional materials like drywall, stucco, and other surfaces require stronger cleaning methods and products then you can acquire without the appropriate credentials.

Fire & smoke stains can be among the most challenging to overcome for your American Fork property, even without a substantial fire loss. Wet smoke can leave a thick residue originating from the initial combustion location and spreading far away from this point throughout the building. Our SERVPRO professionals can respond quickly to this situation and offer effective solutions with our industry-leading equipment to remove these stains and the smoke residue entirely from affected surfaces and contents.

Smoke staining can also affect contents within the property, which can be especially problematic if you offer your rental property as furnished. Our SERVPRO technicians in our Contents Department can remove these affected items and even larger pieces of furniture for focused cleaning and deodorization at a nearby facility of ours.

We have tools and equipment to make cleaning ceilings and higher points on the walls easier as well, which is often a struggle for homeowners or business owners looking to do this work themselves. Our experienced team can work quickly with wet or dry sponging techniques and high powered vacuums to pull soot away from the surface and utilize OSHA-approved industrial-strength cleansers and our advanced equipment to penetrate deeply into materials to remove their staining entirely.

Rental properties only make you money when you have people living in them. Do not hesitate and waste time with cleaning solutions that do not effectively remove fire smoke stains. Give our SERVPRO of North Utah County experienced technicians a call today at (801) 785-5228.

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SERVPRO Will Put The Flames Of Worry Out In Your Pleasant Grove Home After A Fire

1/7/2019 (Permalink)

SERVPRO has the right equipment to restore your home after a fire.

Deodorizing Clothing After a Fire in Your Pleasant Grove Home 

Taking care of your belongings after a fire can be a challenging thing to do, especially when you already have structural concerns with your Pleasant Grove property to face. With smoke damages, many surfaces and materials can get affected, even those far away from the initial blaze. Restoring these items and areas requires specialized tools and equipment designed to deodorize your belongings and property to substantially reduce or permanently eliminate lingering smoke and charring odors. 

When you consider your options for fire odor removal in your Pleasant Grove home, many area homeowners consider this to be a lower priority to restoring structural concerns to their house. Our SERVPRO professionals can work quickly to assess all of the effects from the fire and devise a plan to overcome each of these effects individually to restore your home to original condition. 

While many structure fires require demolition and later reconstruction efforts, removing odor effects to items like your clothing does not have to be so invasive. Our equipment, like our thermal foggers, can emit a dense chemical compound that affects these softer materials and seeps into their molecular structure to break apart foul odor molecules trapped in the fabric. Our SERVPRO technicians can also use dry cleaning techniques for furniture, clothing, and carpeting to remove residue and the lingering odor. 

This same deodorizing technique can get used on open areas of the home that also have a lingering foul scent. Our equipment works quickly to help improve the indoor air quality, especially when it gets combined with the purifying efforts of other tools like our air scrubbers or hydroxyl generators. Combined, these machines can eliminate the presence of smoke damage in the air throughout the affected areas of your home. 

Smoke damage can be challenging to overcome in your house without the appropriate equipment and experienced professionals like our SERVPRO of North Utah County fire restoration specialists. You can count on our rapid response to help you assess the damage and get to work quickly on restoring your home entirely. Give us a call anytime at (801) 785-5228. 

Click Here to download the 2019 Miss Pleasant Grove application due on March 16, 2019.

Unwanted Stormwater in Your Provo Property?? Call SERVPRO Fast

1/1/2019 (Permalink)

Call SERVPRO for Floodwater Removal and Cleanup in Provo--"Like it never even happened."

Restoring Provo Homes After A Flood

Provo residents often have to deal with storms and other adverse weather that comes quickly out of the nearby mountains. The excess rainfall quickly turns into flood waters which can cost thousands of dollars in damage and loss.
 
Simply put, there is no one better prepared for a flood in Provo than SERVPRO. As a member of a designated Large Loss Response Team, our restoration technicians have the equipment and training to deal with a water-related disaster of any size. These specialists that travel around the country are the same ones we send to clean and restore area homes.
 
No matter the amount of the flood water, our technicians start by reducing the health threat. Outside flooding contains soil, animal wastes, and other contaminants, so they spray the surface of the water and nearby property with a chemical agent to minimize any live bacteria.
 
Now, team members work to remove the flood water quickly. They start with commercial pumps that can clear most homes from several hours to several days, depending on the volume and situation. The pumps do not draw water out of carpets and from between floorboards, however. To finish the task, we utilize extraction wands. SERVPRO personnel has access to the standard wand extractor which is a commercial grade water vacuum, but these have adjustable speeds to control suction and a heater which can slowly dry wood floors or fibers as they draw out water.
 
Unlike wood floors, our teams cannot guarantee that carpets are safe to use after exposure to flood water. The only way to keep them from posing a further threat to a home is to remove and dispose of them.
 
Next, our teams clean every exposed surface. Using our extensive inventory of anti-bacterial and other cleaning agents, and equipment, technicians can restore much or the structural and personal property affected by a flood. If a personal item or piece of building material is not restorable, they dispose of it according to Utah and Federal regulations.
 
These are simply the first steps we take to return area homes to their pre-flood condition. If your home was affected by flooding, no matter how small the amount of water, contact SERVPRO of North Utah County at (801) 785-5228 today. We are here for you.

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Let Our Team At SERVPRO Restore Your Home In Pleasant Grove After A Flood

12/26/2018 (Permalink)

Get in touch with us at (801) 785-5228 so we can assist you in getting your home back to pre-damage condition.

Flood Damage Cleanup In Your Pleasant Grove Home

When your home in Pleasant Grove has been damaged from flooding from severe storms, you need the help of a professional restoration company to get your property to its preloss state again. A flooded basement or other damage which exists after a flood or storm can lead to severe damage to your property.

You need immediate flood damage mitigation for your Pleasant Grove home to protect the structure and your possessions inside. Without fast and efficient water removal, additional damage can occur. That is why at SERVPRO we do not waste any time getting to you when you reach out to us for help.

After we have extracted any standing water, we need to dry your structure by removing moisture from the air. SERVPRO techs use two different systems for drying. An open drying system exchanges moist air from inside your structure with the drier outside air. Opening windows and using fans or air movers helps to exchange the air and ventilate your home.

For the best drying conditions, the outside air should have a high temperature and low relative humidity. The difference between the specific humidity of the inside air and outside air is also essential. Before we use an open system, we take measurements to figure out specific humidity for both outside and inside air.

A closed drying system closes off the area affected from the outside air and from areas in your home that are unaffected. We use dehumidification equipment to dehumidify the air inside the home. For a closed system to work, we have to control the indoor environment using dehumidifiers and air movers. It is easier to dry areas which are smaller, so we create a drying chamber by hanging plastic sheeting around affected areas or closing windows and doors. The relative humidity in this drying chamber shouldn’t go higher than 40% RH for the proper drying of porous materials. Air condition can also be used to help dehumidify. If we set up a drying chamber, we can dry items more thoroughly and more quickly.

SERVPRO of North Utah County works to thoroughly dry your home in Draper, Lindon, or Alpine after a flood damage emergency. Get in touch with us at (801) 785-5228 so we can assist you in getting your home back to pre-damage condition.

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Attention Pleasant Grove Home Owners--Call SERVPRO for Mold Inspections and Remediations

12/18/2018 (Permalink)

SERVPRO Says Moisture Often Causes Mold Damage--Call Us to Remediate Your Pleasant Grove Property

How to Know You Have Mold Growth in Your Pleasant Grove Property

Identifying a problem in your Pleasant Grove home is not as simple as it should be. While you can easily note effects and damages from any of the natural disasters that could affect your property over its lifetime, finding mold growth in your home can sometimes prove more elusive. Since the infestation often occurs in damp and dark spaces within your house, this generally indicates a growth that happens somewhere you do not normally visit.

The trouble with not finding mold damage in your home is that many Pleasant Grove homeowners would naturally assume that no problem exists. In truth, finding the right conditions to facilitate mold growth are not difficult to do, especially in crawl spaces and other areas prone to experiencing fluctuations in moisture.

The discovery of overly damp areas of the property should be enough for many residents to consider getting an official inspection and assessment for the presence of mold damage from our SERVPRO team. If you can catch this organism in its early stages, you can save both time and money on the remediation. Moreover, if you discover the situation before it develops into a mold colony, our IICRC certified technicians can fix quickly without any controlled demolition.

If you want to try this assessment for yourself, you are looking for spotting on materials that would indicate the early stages of mold colonization. You might also train your nose to locate foreign smells like musty odors from these areas, which can help to determine a growing colony without actually seeing one. Our SERVPRO professionals can help with this initial assessment of the house to determine if mold growth exists, or if the potential for it is present.

Discovering mold early can help you to prevent significant structural damage or health effects that could result from a colony getting out of control. Give our SERVPRO of North Utah County applied microbial remediation technicians a call for inspections or the removal of mold colonies from your property fast. We are available 24/7 at (801) 785-5228.

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Trust the SERVPRO Professionals in Your Provo Home with Water Damage Restoration

12/13/2018 (Permalink)

Water damage in basement caused by sewer backflow due to clogged sanitary drain.

Faster Water Cleanup for Your Provo Residence

When your Provo home becomes a victim of a disaster that is spreading quickly throughout the property, you want to know that a phone call can retrieve experienced professionals with the ability to clean up the mess before your home becomes irreparably damaged. You need effective solutions to the water loss incident fast, and our franchise professionals can respond quickly to offer real-time results to the emergency in progress.

When a water disaster occurs, you need prompt water cleanup services for your Provo home. Many homeowners can quickly discover that recovering their home from substantial water loss situations can be overwhelming, and even stopping the source of the damage can prove problematic. For example, many residents have shut off valves for the water supply into the plumbing for their home, but few know where this shut off is, let alone how to access it if it is not out in the open. In these scenarios, you need a professional crew that can arrive shortly after you call with the expertise and experience to shut off the source of the water damage and begin effective strategies to preserve the property through extraction, drying and cleanup efforts.

Our SERVPRO professionals are a wise choice for restoring your home and mitigating the initial loss you could experience due to our commitment to have highly trained technicians available to our customers. Through the steps required to obtain the water restoration certification through the industry standard-setting organization IICRC, to our continued online and in-house educational opportunities, we can offer technicians prepared for a wide range of potential effects from significant water loss incidents to a property.

You often do not have the time to spare to get the damage and excess cleaned up when facing water loss incidents on the property. Instead of spending valuable time clicking through reviews on the internet, you can trust in the fast response and vast experience of our SERVPRO of North Utah County water restoration specialists. Give us a call anytime that you need us at (801) 785-5228.

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What Must Be Done To Ensure A Successful Water Cleanup In Your Lehi Home

12/11/2018 (Permalink)

With help from SERVPRO of North Utah County, you do not have to worry about the steps to take.

Important Actions For Effective Water Cleanup In Lehi

When there is a water intrusion incident in your Lehi property, you need to take appropriate action and do it fast enough. Taking the wrong steps or taking too long to start cleanup are two known causes of additional damages. Some of the common issues that come to haunt people later include failure to identify hidden moisture pockets such as water that seeps into wall cavities or cleanup efforts fail to match the specific conditions prevailing in an incident. Our restoration services are dependable since we are IICRC certified.

Proper water cleanup in Lehi should involve fast moisture evacuation because if left in place for long, mold can start forming within 24 to 48 hours complicating the cleaning process further. Although the ever-present mold spores require different conditions to thrive including food sources and the right temperature, only moisture misses in most areas. Therefore, any increase in moisture or humidity levels leads to growth. Our SERVPRO crew uses different equipment to extract water before this crucial period elapses. If the water goes over two inches, we use submersible pumps. In other situations, our portable and truck mounted extractors handle the task well.

Different kinds of soiling happen during a water spill. The most common form is staining which can arise from rusting of metals close to fabrics and bleeding dyes transferred from non-colorfast materials. Our SERVPRO technicians understand the need for fast action when dealing with stains because waiting too long sets them. In addition to removing them early, we also use the appropriate professional cleaning product because using the wrong one can cause them to set. For example, we never use chlorine bleach on rust stains because it sets them.

Water spreads debris around the property depending on the source. If a faulty appliance such as a dishwasher causes the spill, the resultant debris includes food and detergent remains. Thorough restorative cleaning is, therefore, necessary to eliminate these waste materials. Our SERVPRO crew can use pressure washers to eliminate these remains easily. Our water extractors also have heating capabilities that help ease restorative cleaning.

Cleanup after a water spill requires proper balancing. With help from SERVPRO of North Utah County, you do not have to worry about the steps to take. Call us at (801) 785-5228 any time.

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Ouch! Your Lehi Boutique Stinks After a Fire? Call SERVPRO

12/1/2018 (Permalink)

Yep! Super SERVPRO Kills Odors and Cleans Up Fire Damaged Businesses in the Lehi Area

Improving Air Quality After a Fire in Your Lehi Boutique

Your boutique thrives on the foot traffic taking strolls through the subcommunities of Lehi, and work hard to promote your shop as a welcoming location. When even a small incident occurs that can change the dynamic and environment that you offer those customers, such as a small fire, effects can linger throughout the property that makes it difficult to provide a welcoming atmosphere to the customers that you are trying to reach.

When most business owners think of fire damage to their Lehi properties, most envision catastrophic instances that require months of work to restore, but this is not always the case. Many buildings can experience smaller scale fires from one source or another, and these can get put out with fire extinguishers, sprinkler systems, or even smothering the blaze. While these situations might not provide widespread structural concerns, there are effects that you cannot ignore. Smoke and soot damages can reduce the quality of the breathable air in the boutique, but our SERVPRO professionals can help.

Clearing the environment is a top priority for the safety of our IICRC certified SERVPRO technicians on-site and for others that might also occupy parts of the building through the restoration process. We set up equipment like hydroxyl generators and air scrubbers which can remove particulates, debris, soot, mold spores, and smoke from the air and prevent it from continuing to circulate throughout the property.

Another dire condition that can keep customers from entering the store, or staying in it once they have, is a lingering harsh odor from the extinguished fire. This smell can spread throughout non-affected areas of the building and permeate furniture, fabrics, carpeting, and other materials in its path. Thermal foggers can provide a neutralizing chemical compound to the environment which can eliminate this present odor permanently, leaving no discernable scent behind.

Even smaller-scale fires that spark inside your business can leave lingering effects behind that threaten the potential profits and foot traffic you need. Let our SERVPRO of North Utah County rapid response team use our expertise and industry-leading equipment to overcome indoor air quality concerns quickly to get your doors back open quickly. You can reach us anytime at (801) 785-5228.

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Our Experts Can Restore Your Provo Roof After A Heavy Snowfall

11/19/2018 (Permalink)

Recovering from a flood is nothing that a homeowner should have to do alone.

Heavy Snowfall Can Damage Your Provo Roof

With the colder months of the season beginning to set in, Provo residents prepare for what could always potentially be a difficult winter. Heavier snowfalls threaten homes, especially when several days of hard snows compact onto roofs throughout the area without temperatures rising enough to melt or getting cold enough to freeze. Either of these scenarios presents a weight issue for your roof, which can expose vulnerable points to allow moisture penetration and eventual water flow into the property.

Your Provo home could experience flood damage if your roof is compromised. When water begins to find a path inside of your house through the attic space, the flow of melting snow from this opening in your insulation could be substantial depending on the amount of snow still trapped on top of the house. This water damage can spread quickly through the attic space and begin to affect the floors below.

Our SERVPRO team can respond quickly at the first sign of flooding in your home. We have the advanced equipment and the experience to help mitigate your loss while we establish what is necessary to overcome the effects throughout the property and return a restored home to you. This initial assessment can also help to provide your insurance provider with the necessary documentation and evidence of the damages to speed up the process of claim approval to afford the restoration work required.

With flooding in your home, the first step is boarding up the damaged area of the roof to prevent further penetration until reconstruction efforts can occur. Depending on the damages, these rebuilding efforts must happen before restoration work can begin. Our SERVPRO franchise offers build back services to provide a comprehensive package for our customers with reputable licensed contractors.

Recovering from a flood is nothing that a homeowner should have to do alone. You can depend on our SERVPRO of North Utah County rapid response team to help mitigate the loss and provide our expertise into every step towards restoring your water-damaged home fully. Give SERVPRO a call today at (801) 785-5228.

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Call The Professionals At SERVPRO When Water Sneaks Into Your Lehi Home

11/14/2018 (Permalink)

A common concern when water damage goes untreated is mold growth and damage.

Water Damage Remediation In Lehi

Before the weather cools and precipitation changes from rain to snow in Lehi, smart homeowners make sure gutters are clear and well-draining and attics sealed and well insulated. Clogged and damaged gutters and downspouts place your home at high risk for water infiltration from the freeze and thaw cycle occurring during the winter months. If missed maintenance means water makes its way inside, we can help.

The threat of water damage in your Lehi home from moisture that forces its way inside when ice dams build up is a real and a common problem. Clearing leaves, twigs, granulation, and other debris from gutters as a routine fall task is a great way to limit the risk. Inspecting interiors at the roofline to check for and repair warm air leaks reduces the possibility that any snow buildup melts and seeps into the upper reaches of your home.

If a severe winter exposes the ceilings and walls in your upper levels to leaking despite your best efforts, SERVPRO crews are experts at tracing water migration and halting the damage it can create. It is crucial to remove or dry any moisture that infiltrates the structure of your home from clogged gutters, ice dams, or poorly maintained roofing materials. Water can take complicated and unexpected paths once it enters a home, causing severe damage far from the original entry location.

Failure to attend to water damage risks crumbling and staining of drywall, deterioration of insulation, and water movement that can affect every level of your home and every type of building material, fixture, or contents. SERVPRO crews recommend aggressive water damage mitigation, including investigation of any hidden harm behind walls and in recesses, to avoid spreading the destruction water causes.

A common concern when water damage goes untreated is mold growth and damage. Mold needs only a tiny amount of water to grow, multiplying in areas of your home not often inspected like the interior adjacent to the eaves and the roof. SERVPRO evaluates all aspects of your home’s condition after water invades to ensure we catch any microbial proliferation.

SERVPRO of North Utah County offers residents highly-trained and skilled water damage technicians when water sneaks into your home in unexpected ways. Give us the opportunity to assess your water damage mitigation needs and design a solution by calling (801) 785-5228 day or night.

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Even Secretly, Mold Colonies Attack Provo Homes

11/5/2018 (Permalink)

Mold Problems in Provo? Call SERVPRO and Feel "Like it never even happened."

Provo Residences Often Suffer Mold Damage

While many Provo homeowners could agree that disasters and catastrophes for their home are something they would like to avoid, many are allowing conditions that could cause similar damages in a much less invasive and imminent way. Many residents battle damp areas of their home, from crawlspaces to poorly ventilated rooms, and this persistent moisture could meet conditions for mold growth.

For as much as a Provo homeowner could tell you that they do not want mold damages to affect their property, many could also not tell you the real risks and concerns with an organism like this existing and spreading within your house. Worse still, these same homeowners could get convinced that problems like this resolve themselves naturally without the need for professional remediation services like our SERVPRO franchise provides.

From even its earliest stages, mold growth begins to feed on the organic materials used to support its active colony. As these construction materials and contents of your home weaken and erode from becoming a food source, the colony continues to spread to unoccupied space throughout the affected area. Within a brief period, the growth and spread of colonies could be out of control.

Our SERVPRO Applied Microbial Remediation Technicians have ongoing training to educate them on the modern approaches and technique to remediate mold growth and restore the damages the organism has caused in the most efficient way possible. From our efforts to locate the source of the moisture to providing you practical solutions to help reduce the relative humidity in your home and present moisture on an ongoing basis, we set out to ensure that our remediation work is as comprehensive as it can be.

Overcoming mold damage in your home begins with discovering that you have a problem. If you notice a strong odor or physically see mold growth on your property, do not hesitate to call our SERVPRO of North Utah County remediation specialists. We can arrive quickly to help prevent the spread throughout the property and to take the necessary steps to remove the colonies. Give us a call anytime that you need us at (801) 785-5228.

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When Your House is Built Upon Sandbags During a Flood in Pleasant Grove

10/24/2018 (Permalink)

Sandbags can be a first line of defense with a flood, but more often than not they fail. SERVPRO can help dry out and restore your home.

Flood Damage Mitigation in Pleasant Grove Reassures Homeowners and Protects Property

Flooding can happen at any time, and little can be done to stop the flow of dirty water. Sandbagging in Pleasant Grove can help divert this from happening only if the sandbags' height reaches high enough. Putting this together requires a great many resources and extensive labor. The smallest gap can permit flooding to occur in otherwise protected areas.  

Residents who work together can often help prevent flood damage to their Pleasant Grove neighborhood, but more often, this does not happen. SERVPRO is always ready to help our communities with a rapid response time when residential areas sustain damage. Our professional team can mitigate the damaged areas and get your home back to normal, “Like it never even happened.”  

Because flooring takes the most damage in floods, most replacements occur here. We need to pull up carpeting and padding, as well as other flooring types to make way for machinery that dries everything out underneath and to get things ready for the installation of new flooring. If your home is built on a floodplain, we can explain different flooring types that sustain less permanent damage in such situations. While their initial cost might be a bit higher, in the long run, the investment could prove worthwhile.  

Walls made of drywall and other semi-porous materials like wood and plaster can disintegrate rather quickly once saturated. Flooding does more than soak a wall's lower portion. It also puts pressure on it and can cause immediate warping. Not only is the water on the exterior of the wall but it also enters through corner seams and anywhere else it can and then affects the interior of the wall. We remove saturated areas as neatly as possible. Once removed, we can check for other damage, including mold that may have already started to multiply. Quickly drying these areas out helps keep warping of structural wooden beams to a minimum.  

After flooding, a home often experiences the development of bad odors. We use hydroxyl generators to eliminate these smells. Hydroxyl generators work by pulling a hydrogen atom away from the water molecules' structures. This free hydrogen atom then bonds to organic materials including bacteria and viruses, making them too heavy to enter the air, eliminating the odors they cause. Hydroxyl is also very useful for odors produced by the VOCs from fresh paint and new carpet.  

SERVPRO of North Utah County works throughout Draper, Highland, and Eagle Mountain, assisting families in getting their lives back to normal by ridding their homes of flood damage and its effects. Call us at (801) 785-5228, so we can help you, also.

Pleasant Grove was once called Battle Creek.  Click here for more fun facts about Pleasant Grove.

Never Fear About Water Damage Because SERVPRO is Always Near

10/19/2018 (Permalink)

Our phone line is available 24/7 so whether you need help at 2 AM or 12 pm, we will respond!

Water Cleanup Prevents Greater Concerns in Your Provo Home

It is not always clear what you should do when disaster strikes your Provo home, let alone when something on a smaller scale occurs. Preventing damages to your residence is a concern shared by all homeowners, yet, it is often deemed unnecessary to seek the assistance of professional restorers when something like a water loss event happens. In truth, our technicians cannot only restore the damage that the pooling water can cause but help you return your home to preloss conditions quickly.

Part of overcoming water damages is through prompt water removal services for your Provo residence. When water begins to pool, it saturates into materials and the contents of your house, making it challenging to remove entirely without advanced equipment and technical expertise. Our SERVPRO rapid response team can help to limit the spread of the damage by arriving quickly to begin the extraction process.

One of the first things that we do when we arrive at your home is to assess the damage and source of the issues that you face. While extraction is one of the primary components to damage mitigation, and this does begin quickly after our arrival, our SERVPRO technicians must also work to ensure that the source of the damage has gotten resolved or repaired to prevent continual flow into the affected areas.

Water removal through the use of portable pumps and wet-vacs is a traditional approach and the industry standard for extraction. Once the excess has gotten removed, our technicians can begin work to dry up the affected areas entirely. Removing all of the present moisture can significantly reduce the possibility of material failure and secondary effects like mold growth.

When your home requires water removal services, it might seem cost-effective to take care of this issue on your own. Without the proper tools and restoration training, you might open the door to greater damages and hazards by inadequately drying out the present water. Our SERVPRO of North Utah County restoration specialists are here to help. Give us a call anytime at (801) 785-5228.

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Could Moisture Be the Reason That You Are Failing to Contain Your Provo Home Mold Infestation?

10/14/2018 (Permalink)

Finding mold lurking behind furniture in your home can cause some alarm. Call SERVPRO today to investigate the cause and remediate the damage.

Restoring the Effects of Mold Growth in Your Provo Home

Moisture and dampness are two things that you do not want to battle in your Provo residence. While these conditions can prove damaging enough to the structure of your house on their own, they can also allow for detrimental effects like mold growth to occur. When this situation happens, you need to react quickly to preserve your house and to keep any potentially harmful health effects from impacting the people and pets that live inside it.

One of the things that many homeowners do not realize about mold damages in Provo is that they can affect anyone. While there is misinformation about the way that mold develops or that it has something to do with the cleanliness of your home, this is never the case. Any home that meets the conditions necessary for present mold spores to seat and colonize deal with the effects and damages that the organism causes throughout the affected area. Fortunately, our SERVPRO applied microbial remediation technicians are here to help.

The first thing that you need to understand about mold is that it can cause much damage to the structure of your house, specifically in the areas where the colony seats. As the organism grows, it requires organic material to feed and thrive, and it can find this sustenance through eating the construction materials and contents of your home suitable to sustain the colony. Materials like drywall and wood framing are particularly susceptible, and if the colony seats too long in these areas, they can become too fragile and weakened to preserve.

Our remediation technicians can get to work quickly on assessing the spread of this fungus throughout your home and reducing its ability to continue doing so. Specialized equipment like air scrubbers can stop active spores from leaving the quarantined area while the professionals work to remove the colony and restore the damage it has caused.

Mold growth in your home might not seem like that considerable of a risk, but in just a short period, a colony can get out of control throughout an affected area. Spores can travel through air circulation systems to seat in new areas of your home and continue growing and spreading. Give our SERVPRO of North Utah County experienced technicians a call as soon as you discover a problem at (801) 785-5228.
 
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Our Experts At SERVPRO Will Restore Your Lehi Business After A Water Damage Emergency

10/5/2018 (Permalink)

Fast and efficient response to water damage within your commercial property is the best first step toward restoring the harm done to the building.

Be Prepared If Your Lehi Business Suffers Water Damage??

The technology industry is booming in Lehi. Like any business, software development and semiconductor companies need to plan for unexpected events and disasters. Business owners and managers plan for all kinds of crises. We can help you prepare for a water loss collaboratively.

Fast and efficient response to water damage within your Lehi commercial property is the best first step toward restoring the harm done to the building and the contents of your business. We encourage you to consult with us to develop an Emergency Ready Plan and Profile (ERP). We walk you through the process as we evaluate the layout and workings of your shop. Working together helps with many aspects of a natural disaster, equipment malfunction, or a simple leak that can get out of control quickly.

A SERVPRO project manager familiar with large water losses visits your commercial property. We look for areas of vulnerability with your layout, inventory, and equipment should large quantities of water invade. Commonsense suggestions can limit your risk, and our new-found familiarity with your premises permits us to better react to any call you must make if a problem arises.

We take pictures and sketch out a blueprint of your location. You help by using our mobile app to expand our base of information. A list of all the vendors and contractors that installed and warrant your systems and equipment helps us if we have questions during the mitigation process. The ERP makes it clear that SERVPRO is your restoration company of choice. Often our customer’s designate members of their management team to act in their stead if an emergency occurs while the owner is unavailable.

If during the assessment we see you have inventory, business equipment, or documents at risk of flood damage we encourage as part of the plan a pack out to our production facility or a dry, secure area of your commercial property. SERVPRO drying specialists use effective strategies to restore wet articles including electronics. We have access to innovative drying systems like freeze-drying for documents and custom-sized drying spaces that use a combination of air movement, heat, and dehydration to remove moisture from office furnishings and equipment.

SERVPRO of North Utah County is ready to help you develop a concise and readily available online plan if your business has a water damage emergency. Call (801) 785-5228 to set up an appointment to get the ERP process started.

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Should You Watch the Game in Your Lehi Living Room and Let SERVPRO Deal with the Water Loss? Check the Yes Box!

9/21/2018 (Permalink)

Water Leaks in Lehi Walls? SERVPRO Provides Cleanup and Solutions

Why DIY Water Restoration Is a Bad Idea for Your Lehi Home

Most Lehi homeowners can attest that minor incidents in their home are things best handled by their own efforts. Many situations only require a can-do attitude and some elbow grease. Disasters and water incidents in your home, however, often become the exception to this approach. These circumstances require experience and unique training to overcome, preventing the effects from getting worse over a brief period.

You might not think of the ways that your Lehi home can get affected by water damages, but it happens more often than you might think. Many homeowners deal with incidents out of their control such as bursting pipes, failing appliances, or even just a persistent dripping faucet fixture that allows for damages to affect structural components and the contents of their house. SERVPRO technicians like ours can help you determine what has gotten affected by moisture and dampness and use our industry-leading equipment to restore the damage this water has caused.

From the time that our team arrives at your dwelling, we get to work on assessing the full scope of the damage. For situations like leaks inside of walls, we have leak detection and moisture detection equipment to help narrow the affected area to reduce situations like tear out to repair the damaged pipes and dry the wall cavities.

A point to remember about water damage incidents is that they often spread much farther than you can see with the naked eye. Building materials and wall cavities can trap and retain moisture, allowing these materials to warp and distort. Even more, pressing of a concern regarding this persistent moisture is the possibility of mold and microbial growth which is both a structural and a potential health hazard to the occupants of your home.

While you might view water damages as nothing more than another reason to roll up your sleeves and get to work, these situations often require skilled professionals. Our SERVPRO of North Utah County has unique training in all facets of water restoration to help you overcome this mess and get your home back "Like it never even happened." Give us a call today at (801) 785-5228.

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Professional Remediation of Mold Damage in Provo Residences Helps Control Future Incidences

9/16/2018 (Permalink)

Finding mold in a sector of your home can be frightening. Call the technicians at SERVPRO to investigate the source and remediate the damage.

SERVPRO Technicians Stop the Continuous Moisture that Mold Needs to Spread Throughout Your Home

As prolific as microbes are on our planet, it is crucial you keep your Provo home dry as an effective way of controlling microbial populations. These tiny organisms can affect any material made from cellulose. Covering and staining other items where dust tends to settle can also happen.
 
Cleaning your home might reveal mold damage in Provo, particularly in relatively damp locations of your residence. The most likely areas to find such damage-causing infestations include bathrooms, laundry areas, poorly insulated attics or garages, and under sinks. Other areas are not immune to invasive and overactive microbial activity, however, and can happen anywhere. The remediation team members at SERVPRO hold certificates from the IICRC in Applied Microbial Remediation Technician (AMRT).
 
We understand that while mold and its spores can cause health effects, its presence means two other things are occurring inside your home. Damage to materials and the unwanted presence of moisture exist. We can help you resolve both of these troublesome aspects. Mold and mildew do not thrive without steady moisture supplies. Also, mold's continued presence means that the consumption and subsequent deterioration of your home's building materials steadily progresses.
 
As we remove these microorganisms from your home, we do so in a manner that keeps them contained. Physical barriers of heavy plastic sheeting, air scrubbers and attached tubing, and other tools help us quickly rid your home of mold damage. Replacing damaged materials happens only after we determine the source of the water feeding the microbes that once lived off your home's materials, resolve it, and then correct your home's humidity levels.
 
When small leaks caused the problem or a hole in your clothes washer's feed line dripped water, we can often help rectify these minor situations. For larger issues that involve more complicated situations, we can recommend a qualified plumber or other professional. After this step, we can use a desiccant machine or dehumidifier to dry out an excess humidity.
 
SERVPRO of North Utah County covers Saratoga Springs, Lindon, and Cedar Hills, as well as other nearby locations. Call us when you find what might be mold damage in your home. Our number, (801) 785-5228, is always answered whenever you call.

Click here for more information on the city of Provo.

Advanced Techniques and Technologies to Restore Fire Damage in Provo

9/4/2018 (Permalink)

Provo Soot Stained Homes Rely on SERVPRO for House Fire Cleanup

SERVPRO's Fleet and Facility House Industry-Leading Fire and Smoke Damage Cleanup Equipment, Tools, and Products

Household fire disasters have challenged humans for thousands of years, but fortunately for fire victims in Provo, the strategies used to recover have evolved. There are many reasons to rely on professional assistance when recovering from a fire. The up to date equipment and continuously refined techniques our technicians have at their disposal are excellent rationales to hire our fire damage specialists.

After a fire damages your Provo home, the need for cleanup and restoration can be significant. The first task is often water removal and structural drying because of firefighting efforts. Our technicians receive certification from the IICRC to respond to both water and fire damage, streamlining the process. Commercial grade pumps, water extractors, air movers, heaters, and dehumidifiers are standard equipment on our service vehicles, allowing our crew to begin work immediately after the project manager assesses the damage.

Clean up of smoke and soot damage involves working with toxic residues. SERVPRO crew members complete training guiding them on how to complete the cleaning tasks safely, including the use of containment equipment in severe scenarios. We can protect areas of your home unaffected or only slightly damaged through the use of negative pressure air scrubbers that seal off the spaces as we clean them, filtering the air and preventing debris from spreading further.

Because smoke and soot are airborne and have a head start during the chaos of the fire, they frequently make their way far from the burned area. The damage can be invisible to the untrained eye, but SERVPRO employees know what to seek and where the harm often occurs. If this “invisible” damage is ignored, the result is progressive deterioration and increased costs to the homeowner. Our crews use appropriate products and tools to clear away the hidden fire damage, following industry protocols that avoid worsening the scenario.

The SERVPRO production facility has specially trained technicians and a range of cutting-edge equipment and resources to restore various items of personal property, furnishings, window coverings, and documents. Immersion and ultrasonic cleaning tubs and commercial grade laundry facilities, including the Esporta Wash System, are highly effective resources for intricate hardware and fixtures and clothing and soft items. We create and maintain a detailed inventory when we transport items to our base and work closely with your insurance as we complete all fire damage recovery tasks.

SERVPRO of North Utah County offers many solutions to members of our community struggling to recover from fire damage. Call (801) 785-5228 as soon as authorities release your property to arrange an assessment and to get the restoration process going.

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Reacting Quickly to Water Damage in Your Lehi Restaurant

8/30/2018 (Permalink)

The Road Is Open to Your Lehi Restaurant After SERVPRO's Emergency Water Removal

Lehi Businesses Rely on the Fast Response of SERVPRO to Mitigate Water Loss Emergencies

One of the most rewarding things about running a Lehi restaurant is giving your customers a positive experience every time that they step through your doors. Small disasters can sometimes pose a significant threat to this positive experience, however, and you need to get the mess cleaned up quickly and thoroughly to prevent lasting damages to the building.

Every business owner focuses on cutting out the extra spending, even when it comes to approaching water damages to their Lehi eatery. Most believe that these situations can get taken care of without professional intervention, but this is rarely the case. There are effects and lingering damages that can continue to affect your restaurant long after the initial mess has gotten seemingly cleaned up.

One of the things that you need to consider when it comes to cleaning up a mess like this is the far-reaching effects of water spreading throughout areas of your restaurant. With various flooring materials and drywall, saturation can occur in a brief period which puts a timeline on when the damage must get restored before the material becomes unsalvageable. Our SERVPRO team can say that We’re Faster To Any Size Disaster because that is the commitment that we have made to the clients we serve throughout the area.

Another reason that you should consider our SERVPRO restoration services for the water damage in your facility are adverse secondary effects. Lingering water and moisture can allow mold spores present in the environment to seat and colonize. When running a restaurant, mold damage is one of the situations that could stop your business in its tracks and prove costly to remediate and verify that the health hazard of mold exposure has gotten successfully removed.

Operating a restaurant has many rewarding aspects, but when you sustain water damages in your facility, you need to act quickly to ensure that the problem does not get worse. Our SERVPRO of North Utah County water restoration technicians are standing by 24/7 at (801) 785-5228.

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In-Ground Sprinkler System Can Cause Water Damage To Your Provo Home

8/11/2018 (Permalink)

SERVPRO Says Check Your Sprinkler System to Prevent Water Damage to Your Provo Home

For Our Provo Customers, SERVPRO Offers Advice and Water Removal

Your desire to consistently hydrate the gardens and other landscaping around your Provo home led to the installation of an automatic sprinkling system. Saving time, water, and money over the long term were incentives, but malfunctions led to unintended concerns. It is not uncommon for irrigation configurations to cause water to seep into foundations or crawl spaces or soak into the exterior wall of a house. We can mitigate the damage.
 
If just one sprinkler head is knocked out of alignment, water can pound the siding of your house rather than foundation plantings. The water damage caused to your Provo dwelling may go undetected for a time, allowing the moisture to build up and begin to destroy the building materials inside your dwelling. Likewise, a bend or break in the underground conduits carrying water to the various sprinkler heads can super-saturate the ground around your home, seeping into the slab foundation or crawl space. Our technicians respond with practical strategies that remove the water and dry out the structure.
 
The first you realize that the sprinkler system is the culprit might be after the SERVPRO crew arrives. You have just noticed some peeling paint or a bulge and dampness on an interior, outward facing wall. You might fear a plumbing leak inside the house. Once we discuss your concerns, we evaluate the situation. If your water pressure is unaffected and bills are as expected, a leak is unlikely. When we walk around the property, our trained eyes catch signs of a misaligned spray.
 
The good news is that eliminating this water source is as easy as disengaging the sprinkler system. SERVPRO then extracts any standing water and uses air movers, heaters, and dehumidifiers to dry out the interior of your home. Because the conditions could be ripe for microbial growth, we look for any evidence of mold damage. If any is found, our mold remediation team can complete a mold abatement.
 
If water saturation has seeped into your crawl space or foundation, we use drying strategies and review the vapor barriers in place. SERVPRO advises you work with the company that installed the sprinkler system to locate the leak or redirect the errant spray head. Otherwise, the water damage can return.
 
SERVPRO of North Utah County can help restore damage done by an automatic outdoor watering system. Call us at (801) 785-5228 to schedule a consultation.

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Risk Of Contamination When Flooding Damages Your Lehi Home

8/2/2018 (Permalink)

Flooding in a basement or the lowest level of your home can expose you and your family to hazardous substances.

Flood Damage To Your Home

Whether your Lehi home suffers damage from a sewage backup or overland flooding, dealing with quantities of water in your lower levels presents issues beyond the abilities of most homeowners to manage without professional help. Flooding in a basement or the lowest level of your home can expose you and your family to hazardous substances. Our trained and experienced technicians have the certifications and skills to remediate the circumstances.

Municipal water supply and drainage systems connected to your Lehi home can cause flooding when pipes break or sewers clog. Extreme weather patterns nearby and at higher elevations can send flash flooding across roadways and the grounds surrounding your house. Attempts to remediate this influx of water with non-commercial consumer tools like shop vacs, mops and buckets risks contact with harmful and sometimes lethal substances without proper personal protective equipment. Licensed instructors must teach protocols designed by the EPA, OSHA, and local health authorities to keep people safe and sanitize structures and belongings and employed by professionals.

SERVPRO trains our crews to restoration industry standards established by the Institute of Inspection Cleaning and Restoration Certification (IICRC). When we arrive to assess your flooded home, our crew chiefs determined the category of water involved, from clean to slightly tainted (gray), or severely contaminated (black).

Gray water contains dirt or chemicals that must be removed from structures and contents prior to drying. They can irritate susceptible individuals or accelerate deterioration of property. Black water is the norm when your home suffers a sewer back up. Human and animal waste enters your property, accessible and threatening to soil personal possessions and building materials. Blood and waste-borne pathogens cause illness and possibly death. SERVPRO crew members are familiar with local codes pertaining to the need to contain contaminated water and the proper and legal methods to dispose of it.

SERVPRO employees use pumps and high-efficiency water extractors to remove the flood water, and then treat the affected areas with EPA-registered antimicrobials to inhibit the lingering effects of any contaminants. We then dry the flooded spaces completely, necessary to restore the integrity of your home’s structure and prevent possible secondary damage such as mold growth.

When water floods your home, SERVPRO of North Utah County has the trained technicians and specialized equipment to transform the destructions back to preloss condition. Call us at (801) 785-5228 to set up an assessment and plan to make it "Like it never even happened.”

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What To Expect From SERVPRO Mold Damage Remediation In Pleasant Grove

7/25/2018 (Permalink)

Water Leaks Lead to Mold in Pleasant Grove Homes--Call SERVPRO for Remediation

SERVPRO Offers Customers Top-Notch Equipment Manned by Skilled Technicians for Mold Removal and Cleanup

Getting rid of mold in Pleasant Grove can be a frustrating task. If you attempt to do it yourself, expect to get plenty of conflicting advice, and a task that can create fear and revulsion. Without any forewarning, the mold can reappear or show up in another area of your home. Mold remediation is a job we train for and improve our practice with every project we take on. Let us help you with your mold problem.
 
When our mold damage remediation crew arrives at your Pleasant Grove home, our project manager takes a close look not only at the mold you located but also for any evidence of past or present water intrusion or damage. Mold spores require a source of moisture to grow and multiply, so finding the water pathways helps us find not only the visible mold but also leads us to other places, often in recessed areas, where mold is growing. Failing to remove all active mold growth risks fast recurrence.
 
SERVPRO follows the Environmental Protection Agency (EPA) protocols for mold remediation. After we determine the extent of the mold damage, we take steps to contain the area. Crew members set up physical barriers with heavy plastic sheeting, and also employ negative pressure air scrubbers in more severe cases to prevent drift of moldy debris into unaffected areas of your home. The air scrubbers use HEPA filters to catch airborne residues and a suction-like process to keep all contained. Our crew members wear personal protective gear in the containment area for their own safety and to limit the tracking of moldy materials into other areas.
 
Once containment is in place, the SERVPRO technicians use primarily mechanical means to remove the mold. Scraping plus spray and wipe techniques work well for solid, non-porous surfaces. Heavily infested porous materials might need to be cut out and removed, but we also have success using abrasive techniques like soda blasting to remove mold hyphae even from porous surfaces. This method works very well on raw timber found in attics and crawlspaces.
 
The technicians bag the mold debris, including building materials removed because of severe contamination, and dispose of them according to local hazardous waste rules. SERVPRO then vacuums up the remaining debris and treats the affected areas with EPA registered antimicrobial products so inhibit future mold growth. We strongly advise the moisture issues that fuel the mold growth be resolved as we cannot promise to remove all mold spores.
 
When seeking out a reliable mold remediation firm in Pleasant Grove, you cannot go wrong with the work ethic and skill of SERVPRO of North Utah County. Call us at (801) 785-5228 for a consultation and remediation plan if you even suspect mold growth in your home.

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After a Fire: What you can do until help arrives?

6/12/2018 (Permalink)

After any fire damage situation, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting your SERVPRO Franchise Professional.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Should You Be Worried About Storms?

6/5/2018 (Permalink)

Living in Utah might have you wondering why we too should be ready for when storms come. Utah does not see many major storms throughout the year but storms should still be something we prepare ourselves for.

Specifically during the rainy season, we must be extra careful.  After our super dry, hot summers and how often we have wild fires, a lot of the time our mountains are left without the trees and bushes.  We are left more vulnerable to landslides and flash floods from the rain we receive.

When your home is hit by a flood or storm, remember that your local SERVPRO is here to restore your home to its pre-storm condition. We specialize in restoring homes and buildings in a quick and timely manner, so that you and your family could go back in to your normal routine.

Call SERVPRO at 801-785-5228

What is Our Fire Damage Restoration Process?

4/1/2018 (Permalink)

After the fire trucks leave, your home likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. SERVPRO Franchise Professionals have the specialized fire restoration training needed to restore your home to pre-fire condition.

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when you call the SERVPRO National Call Center, which is staffed 24 hours a day. Our representative will ask a series of questions regarding the fire damage event that will help us dispatch the nearest SERVPRO Franchise Professional with the appropriate equipment and resources.

Step 2: Inspection and Fire Damage Assessment

Our Professionals will carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, the SERVPRO Franchise Professional can board up missing windows and walls and place tarps on damaged roofs.

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. They will then use dehumidifiers and air movers to remove the remaining water and complete the drying process.

Step 5: Removal of Smoke and Soot from All Surfaces

The SERVPRO Franchise Professionals use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.

Step 6: Cleaning and Sanitizing

They will clean all of the restorable items and structures that were damaged by the fire. They use a variety of cleaning techniques to restore your belongings to pre-fire condition. They’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Snow Covered Roof, Majestic or Dangerous?

1/25/2018 (Permalink)

It's not so beautiful anymore...

Did you know one square foot of compacted snow can weigh close to 50 pounds?!! Think about how much weight is sitting on your roof.  Many roofs, especially, older, flat, or structures such as carports, garages, and sheds are not always rated to support this kind of weight.  It is important to remove as much of it as you can safely from the ground.  

** We advise you review your insurance policy and check with your agent before you have a problem.  Basic insurance policies do not cover collapse of a structure due the weight of snow or ice.

Check out this article from Travelers about safely removing snow from your roof before it is too late.

https://www.travelers.com/resources/weather/winter-storms/roof-snow-removal-tips.aspx?cm_mmc=TWITTER-_-190-_-768968169-_-20170110&linkId=33184720

What to Expect When You Call SERVPRO with a Water Loss

1/25/2018 (Permalink)

The restoration process begins as soon as you pick up the phone to call us.  SERVPRO is available 24 hours a day, 7 days a week for your water emergencies whether you have a small water loss like your washer leaked or a large loss where you come home to several inches of water filling your basement.  Whenever you are dealing with water in your home it is important action is taken ASAP.  The longer the water sits the more damage it causes and the more dangerous it can be.

Water damage in your home can be very stressful and cause a lot of chaos.  Feel confident when you call SERVPRO knowing that our technicians have the training specific to water damage and the experience needed to get you through this stressful time.  Water Damage is the cornerstone of our business.

What should you expect when you call SERVPRO? When you call we will ask you several questions regarding your water loss.  These questions will help us be prepared with the equipment, resources, and number of technicians needed.  Be prepared to answer these questions when you call:

  • Your name and contact information
  • Your insurance information (including agent name) if applicable
  • The street address of the damaged home
  • When did the flooding/water damage occur?
  • What caused the water damaged, (if known)?
  • Is there electricity available for our use?

When SERVPRO arrives at your home they will do a detailed inspection including a damage assessment.  At this point our technicians are trying to determine the extent of the damage and develop a plan of action.  We will check for the source of the moisture and make sure it is stopped before the restoration process and drying can begin.  We will then determine the contamination level of the water

  • Category 1: “Clean Water”
  • Category 2: “Gray Water”
  • Category 3: “Black Water”

After this category of the water has been determined SERVPRO can them go forward with our plan of action and begin the cleanup process.

What You Need to Know About Mold

1/25/2018 (Permalink)

Mold may be in the air but you definitely don't want it in your walls.

The CDC states molds as:

Molds are fungi that can be found both indoors and outdoors. No one knows how many species of fungi exist but estimates range from tens of thousands to perhaps three hundred thousand or more. Molds grow best in warm, damp, and humid conditions, and spread and reproduce by making spores. Mold spores can survive harsh environmental conditions, such as dry conditions, that do not support normal mold growth.

Understanding Mold

Microscopic mold spores exist almost everywhere, outdoors and indoors, making it impossible to remove all mold from a home or business. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

How can people decrease mold exposure?

Sensitive individuals should avoid areas that are likely to have mold, such as compost piles, cut grass, and wooded areas. Inside homes, mold growth can be slowed by controlling humidity levels and ventilating showers and cooking areas. If there is mold growth in your home, you should clean up the mold and fix the water problem. Mold growth can be removed from hard surfaces with commercial products, soap and water, or a bleach solution of no more than 1 cup of household laundry bleach in 1 gallon of water. Follow the manufacturers’ instructions for use (see product label).

*Please remember:

Never mix bleach with ammonia or other household cleaners. Mixing bleach with ammonia or other cleaning products will produce dangerous, toxic fumes.

What is air duct cleaning and why should be have it done?

1/25/2018 (Permalink)

Duct cleaning generally refers to the cleaning of various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, condensate drain pans (drip pans), fan motor and fan housing, and the air handling unit housing.

If not properly installed, maintained and operated, these components may become contaminated with particles of dust, pollen or other debris. If moisture is present, the potential for microbiological growth (e.g., mold) is increased and spores from such growth may be released into the air of your commercial business. Some of these contaminants may cause allergic reactions or other symptoms in people if they are exposed to them.

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your business.

If your HVAC has been operating for some time without attention, it could be circulating one or more of the following:

  • Dust
  • Pollen
  • Odors
  • Dirt and debris
  • Other contaminants

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

For more information on air duct cleaning, call us at SERVPRO today, (801) 785-5228

The Importance of Smoke Alarms

1/25/2018 (Permalink)

Don't Wait, Check Yours Today

Smoke Alarms Save Lives

Let’s get straight to the point Smoke alarms save lives. Smoke alarms that are properly installed and maintained play a vital role in reducing fire deaths and injuries. If there is a fire in your home, smoke spreads fast and you need smoke alarms to give you time to get out. 

Here's what you need to know

  • A closed door may slow the spread of smoke, heat, and fire. Install smoke alarms in every sleeping room and outside each separate sleeping area. Install alarms on every level of the home. 
  • Smoke alarms should be interconnected. When one sounds, they all sound. 
  • Larger homes may need extra smoke alarms.
  • Test your smoke alarms at least once a month. Press the test button to be sure the alarm is working. If the alarm still does not work replace the batteries, and if it still doesn’t work replace it.
  • There are two kinds of alarms. Ionization smoke alarms are quicker to warn about flaming fires. Photoelectric alarms are quicker to warn about smoldering fires. It is best to use of both types of alarms in the home.
  • When a smoke alarm sounds, get outside and stay outside. Don’t wait, the life you and your family may be on the line.
  • Replace all smoke alarms in your home every 10 years whether they are still working or not.

Facts and figures about smoke alarms

  • In 2009-2013, smoke alarms sounded in more than half (53%) of the home fires reported to U.S. fire departments.
  • Three of every five home fire deaths resulted from fires in homes with no smoke alarms (38%) or no working smoke alarms (21%).
  • No smoke alarms were present in almost two out of every five (38%) home fire deaths.  
  • The death rate per 100 reported home fires was more than twice as high in homes that did not have any working smoke alarms compared to the rate in homes with working smoke alarms
  • In fires in which the smoke alarms were present but did not operate, almost half (46%) of the smoke alarms had missing or disconnected batteries. 
  • Dead batteries caused one-quarter (24%) of the smoke alarm failures.

The moral of the story is make sure you have the proper number of smoke alarms in your home and they are all properly working.

 For more information on smoke alarms and other fire protection related information visit the website for National Fire Protection Association.

https://www.nfpa.org

We can help you "restore not replace" after a fire

1/23/2018 (Permalink)

You've just had one of the worst days of your life due to a house fire and you finally get to go in and inspect the damage.  Luckily the fire started in the kitchen and the fire department got there before the whole house went up in flames... but the entire house is now filled with smoke and soot.  As well as all of your belongs, they are covered and stinky.  Did you know that SERVPRO can help with that?  We can get rid of the smoke smell and clean your belongings!

Contents Restoration

SERVPRO specializes in restoring contents damaged by water, fire, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your belongings to determine what items we can restore to pre-fire condition. We use several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.

Have you Considered upgrading your commercial HVAC system?

1/11/2018 (Permalink)

If you are a business owner you know how important it is to have a fully functioning HVAC system.  If you don’t your employees and customers will let you know.  It will be hot or cold and you really are trying to keep it going and keep people comfortable.  Maybe your HVAC system is older and not functioning properly?  You may be thinking to yourself that is too expensive… but in the long run it may be worth it.  

Here are five reasons to consider upgrading your HVAC System from

Increase The Energy Efficiency

Lower operating costs should be one of your biggest goals. Even if it isn’t as much of a priority now, there’s still time to resolve to change now that the New Year has begun. One fantastic way to increase energy efficiency is to upgrade your current commercial HVAC system. Did you know that a newer system can allow for smaller energy consumption – by about 30%, in fact.

Maintain Your Good Reputation

Many businesses depend on a stellar reputation to ensure that they thrive. Reputation is important for your public image, especially in the customer-service sector. Aside from downtime that could rob you of future profits, an uncomfortable building environment due to aging HVAC system can also harm customer and client perception of how you run your organization. 

Make and Keep Employees Comfortable

When the interior of your building is kept at reasonable temperatures, your employees will be comfortable. When employees are comfortable, they will be happier and more motivated. When they aren’t distracted by the office being too hot or too cold, they can focus on getting more work done, improving their overall productivity. Don’t overlook the importance of indoor air quality, either. How often are your employees missing time from work due to being sick? A little-known condition called sick building syndrome exists, and if this syndrome goes unaddressed, it could affect how your business is perceived throughout your industry and cause highly-qualified candidates to find employment elsewhere when you are actively recruiting.

Reduce Repair Costs

Newer commercial HVAC systems will have better warranties attached to them. Whether you choose to overhaul your existing system with brand new components or only add the latest technological advancements to the framework that is already in place, these warranties can help you avoid paying significant repair costs when such repairs are needed.

Begin Switching Refrigerant Now

The refrigerant that is most commonly used in many older models of commercial HVAC systems is being eliminated. R-22 refrigerant will be fully prohibited in January of 2020, and if you think that’s still plenty of time to have your current supplies replaced, remember it’s just two years away.

12 Things to Do During a Power Outage

1/11/2018 (Permalink)

Prepare Now, Before You're Left in the Dark

Surprisingly, power outages are even getting worse in the USA.  According to Inside Energy, the annual average of power outages doubles every five years! The reason for this has to do with aging infrastructure, more frequent storms, and problems sustaining the electric grid as populations grow.

Despite how common power outages are, few people are prepared for them and even fewer people know what to do if the power goes out.

Steps to Take Immediately After the Power Goes Out

Step 1: Turn On Your Emergency Lights

Make sure your emergency lights are somewhere accessible in case you have to find them in the dark.  Ideally, keep a flashlight in each room of your home.

In general, it is better to use battery-operated lights instead of candles because of the fire risk.

Step 2: See If Your Neighbors Have Power

If your neighbors still have electricity, then the problem is likely inside your home.  Start by checking the main fuses or circuit breakers to see if they have blown.

Step 3: Check the Extent of the Problem

If your neighbors also don’t have electricity, you’ll want to see how wide-spread the problem is.  You can do this by calling your power supplier.  It might take a while to get through to them if a lot of people are trying to call.

You can also try calling friends who live nearby to see if they have power or not.

Step 4: Contact Family Members

During large power outages, stoplights and streetlights can go out too – making it unsafe to drive.

If your family members aren’t at home, get in contact with them.  It might be best for them to remain at their current location until it is safer for them to come home.

Note that your family should have a contact plan in place.

Step 5: Unplug Appliances

When the power comes back on, it can cause a huge power spike which may damage electronics.

Hopefully all of your sensitive electronics are on surge protectors.

Even if they are, it is still smart to unplug all of your sensitive (expensive) electronics from the wall so they don’t get damaged when the power comes back on.

Step 6: See if Water is Safe to Drink

When the power goes out, water treatment centers might not work.  You could still have clean-looking water coming from the tap, but it might not be safe to drink!

Call your local authorities to see if the water is safe to drink.  Or, you can listen to your emergency radio to see if there is a “boil alert” in place.

**If you are unsure whether the water is safe to drink, always play it safe!  Treat water before drinking it or use bottled water.

Step 7: Keep Fridge and Freezer Closed

According to Ready.gov, food kept in an unopened refrigerator will stay cold for about 4 hours.

A full freezer will keep its temperature for about 48 hours. You can learn more about this on their food safety page.

Step 8:  Save Your Phone’s Battery

Turn off any power-consuming apps on your phone to save its battery.  Do this even if you have a solar charger because you might not always be able to charge it.

Step 9: Stay Cool (Summer Power Outages)

If the power outage occurs during a heat wave and you have health conditions, then you might need to evacuate your home to a cooler location, such as a shopping mall or church.

Step 10: Stay Warm (Winter Power Outages)

If the power outage occurs during winter, now is the time to start using your emergency heating method.  A wood stove is my personal favorite off-grid heating method.

Be cautious about using generators, camp stoves, or grills for heating as they can cause carbon monoxide poisoning.

You can get some passive solar heating during the daytime by keeping all curtains closed except those on south-facing windows.  Close all drapes at night to trap some heat, and line windows and doorways with towels to prevent heat from escaping.

Step 11: Prevent Pipes from Freezing (Winter Power Outages)

Hopefully your pipes are well insulated so they don’t freeze.  The easiest way to prevent pipes from freezing during power outages is to let a small stream of water flow through the faucets.

For long-term power outages during extreme weather, you’ll want to drain your hot water heater.  You will also need to winterize the drainage system by putting antifreeze into the drain traps below toilets, sinks, washing machines, etc.

12.  Stay Sane!

Play games, make shadow puppets, hang out with the neighbors in the dark…  You might even enjoy the power outage and the digital detox it gives you!

https://www.primalsurvivor.net/steps-after-power-outage/

How to Prevent Ice Dams on your home

12/21/2017 (Permalink)

An ice dam is a problem of house and building maintenance on sloping roofs in cold climates. Ice dams on roofs form when accumulated snow on a sloping roof melts and flows down the roof, under the insulating blanket of snow, until it reaches below freezing temperature air, typically at the eaves. When the melted water reaches the freezing air, ice accumulates, forming a dam, and snow that melts later cannot drain properly through the dam.] Ice dams may result in leaks through the roofing material, possibly resulting in damaged ceilings, walls, roof structure and insulation, damage or injury when the ice dam falls off or from attempts to remove ice dams.

The melting of roof snow comes from two reasons: Heat from inadequate roof insulation and heat leaks, and inadequate ventilation. This condition is called a warm roof and the heat conducted through the roof melts snow on those areas of the roof that are above heated living spaces, but the snow does not melt on roof overhangs. Also, a small amount of ice damming can occur from the normal freeze- thaw cycle melts snow on warm or sunny days.

The key to preventing ice dams is to keep your attic and roof cold. After a snowfall, a cold roof will have a thick blanket of snow. A warmer roof, however, will soon have clear spots where the snow has melted off, and may well have icicles hanging from the eaves.

To keep your roof cold, follow these three steps:

  1. Stop warm air from reaching your attic and roof. This typically stems from air leaks through your ceiling into your attic.  Most of that comes from air leaks caused by gaps in the drywall, cracks around light fixtures, unblocked walls, plumbing pipes, chimneys, and access hatches.  These can be hard to fix but can be done through the attic by plugging leaks with foam and caulk.
  2. Go into your attic and check the depth of your attic insulation. Building codes require about 12 to 14 in. of fiberglass or cellulose. Add more if you have less than 8 in and have had ice dam problems in the past. 
  3. Attic ventilation draws in cold outdoor air and flushes out warmer attic air, cooling the attic and the roof in the process. If you don’t have enough ventilation in your attic this could be causing ice dams and you might want to look into adding come ventilation vents.

Mold Remediation at your Business

12/21/2017 (Permalink)

Don't let mold set you behind

Mold at your place of business?

Besides causing a major business interruption, a mold problem can present a serious health risk for people exposed at your commercial property. Mold infestations can be caused by minor water intrusions, like a slow roof leak or loose plumbing fitting. Every hour spent cleaning up is an hour of lost revenue and productivity. If you suspect your property has a mold problem, call  SERVPRO of North Utah County, who will respond quickly and work fast to manage the situation.  We offer 24 hour emergency service and have highly trained mold and water damage restoration specialists.

SERVPRO starts working to first contain the infestation to help prevent its spread to other parts of the building. Next, we will begin the remediation process, working safely and effectively to manage the situation. We have the training, experience, and equipment to contain the mold infestation and remediate it to preloss condition. 

If you have or suspect you have a mold  problem at your commercial business call SERVPRO to clean it up and make it "Like it never even happened."

Help My Business Flooded... Now What?

12/14/2017 (Permalink)

SERVPRO will take care of your flooding

So you get to work Monday morning after a nice relaxing weekend spent cozy and warm by the fire watching several awesomely cheesy Christmas movies.  You open the door to go into the building you hear it and feel it... its that squishy feeling and sloshy sound.  It suddenly hits you like a freight train, the floor is wet, very wet. Your mind starts to race and you question what went wrong? What could have happened?  What do you do now?  You remember seeing these commercials that say something to the affect of "Like it never happened" and you remember seeing those green vehicles driving around town, then you remember your neighbor mentioning they called SERVPRO after a house flood.  You wonder to yourself, "hmmm I wonder if they do commercial work?" You give them a call and guess what, they do work with businesses and do commercial work and they say they can have a team there within the hour!

SERVPRO Franchise Professionals have the training, experience, and equipment to manage water and flooding damage. Whether you have a large water emergency or a small water damage event, they will respond quickly to mitigate the damage and manage the restoration project through to its completion.

You can count on SERVPRO to get the job done right and quick.  After they leave it will be "Like it never even happened."

How to Prepare Your Car for a Winter and Snow Storms

12/14/2017 (Permalink)

Burrrr!

We have all been there, its's cold and snowing and you are having car problems.  Follow these tips to help prepare yourself and your car for a winter storm.

  1. Start to prepare your car before Thanksgiving.  It's easy to do it before it gets cold and snowy. Better too soon than too late.
  2. Check the tire pressure at least once a month through the winter.  As it gets colder outside the air molecules get smaller and tire pressure goes down. Low tire pressure will make your car under preform. You can find the suggested PSI (pounds per square inch) on your tires or on inside the drivers side door jam.
  3. Have your battery tested.  Nothing is worse than a dead battery when your freezing, not home or late for work.  Also make sure you have jumper cables in case you or someone you come across need them.
  4. Check your windshield for cracks and make sure you have good windshield wipers.  The cold can make your windshield crack and obstruct your vision.  Bad wipers can cause all sorts of problems and are an easy fix.
  5. Inspect your headlights and brake lights.  If its storming or dark your car can become very hard to see and cause an accident.
  6. Make sure you have warm clothes, proper winter shoes, and a blanket in your car in case you get stuck in traffic or your car breaks down.  This could save your life
  7. Lastly ALWAYS make sure you have a couple water bottles in your car somewhere.  No matter the time of year this could save your life or someone else's.

Follow these tips and you will be prepared for those winter storms that are bound to hit.

Prepare Your home for Winter Storms Before it's too Late

12/14/2017 (Permalink)

Be Ready Not Sorry

It's that time of the year again, time to prepare ourselves and homes for the brutal cold of winter storms. It is not something anyone looks forward to but it is best to be prepared.  

Follow these tips recommended by  www.ready.gov/winter-weather to prepare yourself and your home for winter.

Before Snowstorms and Extreme Cold

  • Make a family communication plan. Your family may not be together when disaster strikes, so it is important to know how you will contact one another, how you will get back together and what you will do in case of an emergency.
  • Make an emergency kit for at least three days of self-sufficiency.
  • Keep space heater safety in mind: Use electric space heaters with automatic shut-off switches and non-glowing elements. Remember to keep all heat sources at least three feet away from furniture and drapes.

Prepare You Home

  • Make sure your home is well insulated and that you have weather stripping around your doors and window sills to keep the warm air inside.
  • Make sure you have a working carbon monoxide detector.
  • Keep fire extinguishers on hand, and make sure everyone in your house knows how to use them. House fires pose an additional risk, as more people turn to alternate heating sources without taking the necessary safety precautions.
  • Learn how to shut off water valves (in case a pipe bursts).
  • Insulate your home by installing storm windows or covering windows with plastic from the inside to keep cold air out.
  • If you have a wood burning fireplace, consider storing wood to keep you warm if winter weather knocks out your heat. Also, make sure you have your chimney cleaned and inspected every year.
  • Have at least one of the following heat sources in case the power goes out:
    • Extra blankets, sleeping bags and warm winter coats
    • Fireplace or wood-burning stove with plenty of dry firewood, or a gas log fireplace
    • Make sure you have a cell phone with an emergency charging option (car, solar, hand crank, etc.) in case of a power failure.
    • Plan to bring pets inside.
    • Know where the manual release lever of your electric garage door opener is located and how to operate it in case you lose power.

Follow these recommended tips and you will be prepared for those cold winters days.

BEWARE! ICE DAMS

12/7/2017 (Permalink)

Ice Dam Diagram

There's an old saying in Utah, "if you don't like the weather wait 5 minutes." So far our autumn has fluctuated quite a bit as far as temperature goes. You wake up in the morning freezing even through your winter coat, but a few hours later you're kicking yourself for choosing to wear a sweater. Not only do the highs and lows throw off your wardrobe game, but combined with some precipitation, can make a recipe for costly water damage to your home. 

Ice dams are one of the leading causes of water damage during winter months. Ice accumulates near the gutter where no heat is escaping from the inside of the house through the roof creating a dam for all the melted snow above it. The standing water will eventually find it's way through the shingles, roof, insulation and finally the ceiling. Unfortunately, by the time any symptoms are visible it's already too late so prevention is by far the way to tackle the issue. If you're not wanting to take a ladder excursion up to the roof every time temperatures drop to freezing, heat tape (or coil) installed in the gutters and from the edge of the roof to about 6 inches passed the heated space of your roof will drastically decrease your chances of ice dams. No matter how you prevent ice dams please do so safely.

Avoiding Freezing Pipes

12/7/2017 (Permalink)

The sun sets a lot earlier, breath is visible outside and noses become runnier; these are all telltale signs that the weather is getting colder. Most people don't know, but along with the changes in bodily defenses the cold weather means frozen pipes. Why are frozen pipes such a big deal? As the water that is left in your pipes freeze the water expands opening up seams, cracks and holes in copper that pipes are made of. Eventually that ice will melt allowing all the pressurized water to find an escape through the gates created by that unforgiving ice resulting in water damage.

Most people don't know that there are some VERY easy and inexpensive ways to prevent this from happening. 

1) Disconnect your hose!

2) Hose bib cover!

Very easy! Super inexpensive.

Happy Holidays!

Beautiful Disaster

12/7/2017 (Permalink)

Icicles can be beautiful, but also dangerous and very costly.

Icicles, Mother Nature’s nose drippings solidified by her icy heart. The stalactites of our man-made dwelling caves and mercantile tents. Over the ages, prepubescent children have found numerous uses for our sparkly friends of descending girth, such as target practice for snow balls, swords for ice pirates and a flavorless popsicle treat that literally melts in the mouth. Though potentially dangerous if trodden beneath, nothing screams the ‘beauty of winter time’ like the transparent daggers that hang from our rooftops. 
Did you know that Icicles can also be a sign that heat is leaking from your home into the attic and causing ice dams? It’s a good idea to safely check for cracks or gaps in the roof to avoid severe water damage when all the snow and ice begins to melt.

How to Prevent Mold

12/7/2017 (Permalink)

This is an extreme case, but something we see often.

You had a house flood and thought you did a pretty good clean up job (pat yourself on the back), until one day you notice a little something over in the corner under the carpet slowly creeping up the wall.  Panic sets in and you start pacing thinking to yourself, “How did this happen. What could I have done to prevent this?”  Well we have the answers and some simple tips to help you prevent mold.

  • Identify problem areas in your home and correct them. You can't mold-proof your home, but you can make it mold-resistant.  Check your house for areas of concern and face them head on.  It might cost money up front but it will save you money down the road.  Pull up that carpet and install mold proofing products, find that water leak and fix it so it doesn’t creep inside the house, or repair that broken rain gutter.
  • Dry wet areas immediately. Mold can't grow without moisture, so tackle wet areas right away.  Even spills should be cleaned up ASAP.  The key is the small daily task that makes the difference. Be sure to dry the floor and walls after a shower. Don't leave wet clothes in the washing machine, where mold can spread quickly. Get them in the dryer and make sure to leave the door open and let your washer dryer out
  • Prevent moisture with proper ventilation. It may be that your routine activities are encouraging the growth of mold in your home. Make sure an activity as simple as cooking dinner, taking a shower, or doing a load of laundry doesn't invite mold by providing proper ventilation in your bathroom, kitchen, laundry room, and any other high-moisture area. Your energy-efficient home may be holding moisture inside, so open a window when cooking or washing dishes or showering, or run an exhaust fan.
  • Equip your home with mold-resistant products. Building a new home or renovating an old one? Use mold-resistant products like mold-resistant drywall or mold-resistant Sheetrock, and mold inhibitors for paints. This is especially import in moisture prone areas like the bathroom and kitchen.
  • Monitor humidity indoors. The EPA recommends keeping indoor humidity between 30 and 60 percent. You can measure humidity with a moisture meter purchased from a hardware store or online. You'll also be able to detect high humidity by simply paying attention to problem areas in your home. Signs of excessive humidity include condensation on windows, pipes, and walls. If you notice condensation, dry the surface immediately and address the source of the moisture
  • Direct water away from your home. If the ground around your home isn't sufficiently sloped away from the foundation, water may collect there and seep into your crawlspace or basement.
  • Clean or repair roof gutters. A mold problem might be a simple matter of a roof that is leaking because of full or damaged gutters. Have your roof gutters cleaned regularly and inspected for damage. Repair them as necessary, and keep an eye out for water stains after storms that may indicate a leak.
  • Improve air flow in your home. According to the EPA, as temperatures drop, the air is able to hold less moisture. Without good air flow in your home, that extra moisture may appear on your walls, windows and floors. To increase circulation, open doors between rooms, move furniture away from walls, and open doors to closets that may be colder than the rooms they’re in. Let fresh air in to reduce moisture and keep mold at bay.

Is Mold Damage Covered by my Home Owners Insurance?

12/7/2017 (Permalink)

Most people do not know what their policy includes and does NOT include.

Whether or not mold damage is covered by home owners insurance often comes down to the source of the moisture. Take an hour or two to review the language of your policy, especially as it pertains to water damage. Look for mold exclusions or limitations. Call your agent if the wording is unclear.

Most basic home owner’s insurance policies exclude coverage of damage caused by mold, fungi, and bacteria.  Yet that doesn’t mean a mold claim will be denied automatically.  In most cases, if mold results from a sudden and accidental covered peril, such as a pipe bursting, the cost of remediation could be covered. That’s because technically the pipe burst is the reason for the claim, not the mold itself. Claims are more likely to be rejected if mold is caused by neglected home maintenance: long-term exposure to humidity, or repeated water leaks and seepage.

If you are worried and prone to mold in your home it might be possible to purchase a mold rider as an add-on to your existing home owner’s policy. Ask your agent. A rider will offer additional mold coverage.

Mold Or Mildew?

12/7/2017 (Permalink)

Mold or Mildew

We are often asked about the differences between mold vs. mildew and about the best method for cleaning mold and mildew. Mold and mildew are both types of fungi and are similar in many ways and different in many ways.

Mildew

Mildew is a specific kind of mold, usually with a flat growth habit.

Mildew could be downy or powdery: Downy mildew starts as yellow spots that first become brighter in appearance and then the color changes to brown. Powdery mildew is whitish in color and that slowly turn yellowish brown and then black.

Structural damage to homes can occur over time. Mold can also cause health effects.

To prevent mildew at home, keep all the areas moisture-free. There are mildew removers available at stores to eliminate mildew. To protect crops from mildew use mildew-resistant seeds, remove infested plants, avoid overhead heating.

Mold

Mold is a fungi that contains multiple identical nuclei. It grows in the form of hyphae of filaments.

Mold has a fuzzy appearance and can be an orange, green, black, brown, pink or purple in color. Can be found in several shapes.

Mildew can cause damage to plants and crops.It can also cause health effects.

Keep all the areas dry and moisture-free. Check the humidity levels inside the house and take measures to control it. Finish perishable food within 3-4 days.

Getting Rid of the Smoke Smell

12/7/2017 (Permalink)

Are you one of the 1.3 million people each year that has had a home fire?  What do you do now?  How will you ever get rid of that smell?  OZONING!  What is ozoning and how does it work?

Normal oxygen (O2) is converted to O3, which is commonly called ozone.  It reverts back to O2 in about an hour if the O3 is unused.  This leaves the air fresh and clean because the source of the order has been permanently removed.  And there are no artificial odors so the space becomes free of odors, as nature intended.

Outdoors, nature eliminates odors and microorganisms using UV light and O3.  Indoors, most places receive very little UV light or O3 to help eliminate the odors.  An ozone machine creates O3, or ozone, in a process that utilizes an electrical current.  Ozone sanitizes the air by breaking down odors and microorganisms at their source.

Nature creates O3 as a natural cleaning during thunderstorms, and also from the sunlight striking the earth’s atmosphere.  We have all taken a walk after a thunderstorm and experienced that fresh clean, fresh smell in the air.  That’s O3, or ozone, at work.

SERVPRO also offers a service at our facility where we can ozone specific items like clothing, furniture, or anything that has smoke damage and get it smelling better than new.

What to Do After a Hurricane Strikes

11/2/2017 (Permalink)

When devastation hits SERVPRO is there.

Recently the many areas have been hit by severe hurricanes and many homes and businesses have devastating damage.  If you have been a victim follow these 5 must do's provided by "Today's Homeowner with Danny Lipford.  

https://www.todayshomeowner.com/top-5-must-dos-after-a-hurricane-damages-your-home/

1- Photograph and Document Damage:     Document the damage thoroughly with photos, as it will make the insurance claims process much easier. In addition to photos, keep a running list of all damaged items.

2-Conduct Emergency Repairs:                    Do only what's necessary to prevent further damage after a storm, such as covering broken windows with plastic or roofs with tarps to keep rain out. Don’t make or commission permanent repairs until an insurance adjuster reviews the damage. While it may be tempting to start cleaning up and throwing out damaged items after the storm, your insurance adjuster needs to see what happened firsthand to make you the best offer to settle your claim.

 3- Secure Home Inventory:  All home insurance policyholders should compile a home inventory of their possessions before a storm strikes, and keep it in a safe place. A home inventory is a list that documents the contents of your home. It should include photos, detailed descriptions, and purchase receipts when possible. Having a home inventory will make the claims process much easier. If you don’t currently keep a home inventory, start one as soon as possible. 4- File a Claim ASAP: Insurance companies sometimes work on a first-come, first-served basis; so it's in your best interest to file an insurance claim as soon as possible. When you contact your provider, let them know the extent of the damages and that you have an inventory of your possessions. An insurance adjuster will come to your property, assess the damage, and determine the size of your payout. 5- Secure Safe Lodging:  If you home is uninhabitable, you’ll need to find your family a safe place to stay while your home is being repaired. The loss of use coverage in a standard homeowner insurance policy typically helps pay for your family's lodging as long as the damage is part of a covered claim. Check your policy or ask your agent to make sure you have this coverage and to determine its monetary value and time limits. 

Suffering damage or loss from a hurricane can be devastating, and recovery takes time. If you are prepared and plan in advance, repairing the damage will go much smoother.

 Remember to be patient during the claims process. With the proper preparation, things will be back to normal soon.

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